Troubleshooting • 4

Postage Printing

Problem Indication

 

Possible Faults

 

Action

 

 

 

 

 

Poor print registration

1.

Dirty letter deck sensors.

1.

Clean deck sensors in front

 

 

 

of printer.

 

 

 

 

 

Prints too light

1.

Inking level set too low.

1.

Increase the inking level

 

 

 

using the "Changing the Ink

 

 

 

Density " procedure in section

 

 

 

3 of the Operating Guide.

 

 

 

 

 

Prints too dark

1.

Inking level set too high.

1.

Decrease the inking level

 

 

 

using the "Changing the Ink

 

 

 

Density" procedure in section

 

 

 

3 of the Operating Guide

 

2.

Vent cover not removed

2.

Remove vent cover from ink

 

from new ink bottle.

bottle.

 

 

 

 

 

No Print - envelope ejected

1.

"Seal Only" mode set

1.

Set Sealer to another mode.

 

2.

W-O-WTMmode -

2.

Refer to Operating Guide

 

overweight mail-piece.

for mail-piece weight limits.

 

3.

Out of ink.

3.

Replace ink bottle.

 

 

 

 

 

Bars printed in postage value

1.

Meter dropped rectifiers -

1.

Power down and turn on the

 

meter fatal error.

system again.

 

 

 

 

 

Wrong date printed

1.

Wrong date set on meter

1.

Press TODAY key to set

 

indicator.

current system date.

 

 

 

 

 

Wrong ad printed

1.

Ad titles stored in system

1.

Update ad titles to agree

 

memory do not agree with ads

with the ads mounted in the

 

mounted in meter.

meter using the Modify Site

 

 

 

Setup procedure.

 

2.

Meter ad block out of sync

2 Power down and turn on the

 

with system display.

system again.

 

 

 

 

 

Wrong postal inscription printed

1.

Inscription titles stored in

1.

Update inscription titles to

 

system memory do not agree

agree with the inscriptions

 

with inscriptions mounted in

mounted in the meter using

 

meter.

the "Modify Site Setup"

 

 

 

procedure.

 

2.

Meter Inscription Block out

2.

Power down and re-initialize

 

of sync with system display.

the system.

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