Planar PDP42HD user manual Planar Customer FirstTM 1-Year Warranty

Planar Customer FirstTM 1—Year Warranty

Plasma display Systems – Standard Warranty

Features

•Standard 1 year warranty

•Replacement Plasma TV1 ships immediately upon determination that customer’s display is non-functional2

•Plasma TV immediately replaced upon confirmation of defect – no returns to depot for repair!

Technical Support and Warranty Claim Procedure

As a Planar Standard Warranty customer, here is the simple procedure to follow if you have a non-functioning Plasma display:

Planar’s customer-service staff will attempt to correct any minor issues that may be causing the problem. Once Planar has determined the customer has a non-functioning product, Planar will arrange or delivery of the replacement unit and pickup of the non-functioning product.

1.Contact Planar via the web at (http://www.planar.com/support), or call (866) LANAR1, (866.752.6271). The customer must have the model number, serial number, and proof-of-purchase for their Plasma display available.

2.Our customer service staff will attempt to correct any minor issues that may be causing the problem. If we are unable to fix the problem to the customers’ satisfaction, Planar will schedule an appointment for the non-functioning Plasma TV unit to be replaced3.

3.Upon arrival, Planar’s onsite service technician will confirm the unit’s malfunction, replace the unit, and remove the non-functioning unit. The customer will not be asked to pay any service, shipping, handling, or other fees4.

Standard Warranty Limitations and Exclusions

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