TECHNICAL SUPPORT (FAQ)
Problem & Question | Possible Solution | |
| *Check if the Power Switch is in the ON | |
Power LED is not on | position | |
| *Power Cord should be connected | |
| *Check if the PC system is Plug & Play | |
| compatible | |
No Plug & Play | *Check if the Video Card is Plug & Play | |
compatible | ||
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| *Check if the | |
| Cable is bent. | |
Picture is fuzzy | *Adjust the Contrast and Brightness | |
Controls. | ||
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Picture | bounces or | a wave | *Move electrical devices that may cause | |||
pattern | is present | in | the | |||
electrical interference. | ||||||
picture |
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| *Computer Power Switch should be in | |
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| the ON position. | |
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| *Computer Video Card should be snugly | |
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| seated in its slot. | |
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| *Make sure monitor’s video cable is | |
The power | LED | is | ON | properly connected to the computer. | ||
*Inspect monitor’s video cable and make | ||||||
(Amber) but there’s no video | ||||||
sure none of the pins are bent. | ||||||
or no picture. |
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| *Make sure computer is operational by | |||
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| hitting the CAPS LOCK key on the | |
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| keyboard while observing the CAPS | |
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| LOCK LED. The LED should either turn | |
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| ON or OFF after hitting the CAPS LOCK | |
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| key. | |
Missing one of the primary | *Inspect the monitor’s video cable and | |||||
colors | (RED, | GREEN, | or | make sure that none of the pins are | ||
BLUE) |
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| bent. | |
Screen image is not centered | *Adjust pixel frequency (CLOCK) and | |||||
or sized properly. |
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| FOCUS or press | |||
Picture has color defects |
| *Adjust RGB color or select color | ||||
(white does not look white) | temperature. | |||||
Horizontal | or | vertical | *Use win 95/98 | |||
CLOCK and FOCUS or perform hot- key | ||||||
disturbances on the screen | ||||||
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