Plantronics CS50-USB, CS60-USB manual Problem, Plugged everything in but the lights won’t come on

Models: CS50-USB CS60-USB

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standby or hibernation, an optional AC power supply is provided to ensure the headset can be continuously charged

PROBLEM

My headset does not work with my softphone.

Possible Cause

Solution

Incorrect softphone selected

Ensure you have selected the softphone you

 

are using through the software. If the

 

softphone you are using does not appear

 

on the list, please check

 

www.plantronics.com for software updates

Headset has a flat battery

Ensure your battery is fully charged. If you

 

are using a laptop that regularly goes into

 

standby or hibernation, the AC power

 

supply is available to ensure the headset

 

can be continuously charged

CS50/CS60-USB not set as the voice device

Use the audio settings on the computer or CS50-USB/CS60-USB is the softphone to ensure that the device used for voice.

PROBLEM

I plugged everything in but the lights won’t come on.

Possible Cause

Solution

Computer not turned on

Check that the computer is turned on and not

 

in standby or hibernation mode.

Insufficient power from USB port

If using a USB hub, check that the AC power

 

supply is correctly connected and that the hub

 

can supply 250mA to charge the headset.

PROBLEM

 

I cannot hear caller / dial tone.

 

Possible Cause

Solution

Too far away from base

Ensure you are within range of the base

Listen volume too quiet

Adjust the Listen Volume Control on the

 

headset, softphone and PC audio control.

 

Ensure the headset speaker is positioned

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Plantronics CS50-USB, CS60-USB manual Problem, Plugged everything in but the lights won’t come on

CS50-USB, CS60-USB specifications

The Plantronics CS60-USB is a versatile and reliable headset designed for professionals requiring high-quality audio and seamless connectivity in a variety of environments. Known for its excellent sound performance and comfort, the CS60-USB is an ideal choice for those who spend long hours on calls, whether in a call center, remote work setting, or corporate office.

One of the standout features of the CS60-USB is its advanced wireless technology. Utilizing DECT (Digital Enhanced Cordless Telecommunications) technology, it ensures a secure, interference-free connection that can extend up to 350 feet from the base unit. This impressive range allows users to move freely throughout their workspace while remaining connected. Flexibility is enhanced by the headset's ability to connect to both computers and desk phones, serving a wide array of communication needs.

The CS60-USB is equipped with noise-canceling microphone technology that significantly reduces background noise, ensuring crystal-clear audio on both ends of the call. This feature is particularly beneficial in busy office environments where distractions can interfere with communication quality. Additionally, the headset features wideband audio, which provides a more natural sound compared to traditional telephony, enhancing the overall listening experience.

Comfort is another key characteristic of the CS60-USB. The headset is designed with plush ear cushions and an adjustable headband, allowing users to find the perfect fit for prolonged use. This ergonomic design minimizes fatigue and discomfort during extended call sessions, leading to greater productivity.

The battery life of the CS60-USB is impressive, offering up to 8 hours of talk time on a single charge. For users who require longer hours of use, the headset comes with a convenient charging cradle, allowing for easy recharging during breaks. The ability to use the headset wirelessly contributes to a clutter-free workspace, promoting efficiency and organization.

Furthermore, the CS60-USB is compatible with various operating systems and can easily integrate with common communication applications, making it a versatile accessory for any professional setting. Its user-friendly features, including call control capabilities directly from the headset, add to its functionality and ease of use.

In summary, the Plantronics CS60-USB is an excellent solution for professionals looking for a high-performance headset. With its advanced wireless technology, noise-canceling microphone, superior comfort, and exceptional audio quality, it proves to be a valuable tool for any work environment. Whether for team collaboration or client communication, the CS60-USB enhances productivity and provides a seamless calling experience.