snugly over your ear

Incorrect softphone model selected

Ensure you have selected the correct soft

 

phone model through the software

Headset has flat battery

Recharge the battery by placing the headset

 

in the Headset Docking Cradle.

PROBLEM

 

Callers cannot hear me.

 

Possible Cause

Solution

Mute is selected

Press the mute button once. The audible

 

mute indicator should then stop beeping.

Headset microphone boom aligned

Align the headset boom

incorrectly

with your mouth

Speak volume is too low

Increase the speak volume on your soft

 

phone until you can be heard by callers. If

 

the volume is still too low, increase the

 

microphone level on your computer.

PROBLEM

 

Receive sounds distorted.

 

Possible Cause

Solution

Listen volume too high

Lower the receive volume on your

 

softphone until the distortion disappears.

 

If the distortion is still present, lower the

 

listen volume control on the computer.

PROBLEM

 

I can hear too much background conversation, noise or sidetone.

Possible Cause

Solution

Speak volume is too high

Lower the speak volume on your softphone

 

until the noise or sidetone disappears. If the

 

noise or sidetone is still present, lower the

 

microphone volume control on the computer.

15

Page 16
Image 16
Plantronics CS60-USB, CS50-USB manual Problem

CS50-USB, CS60-USB specifications

The Plantronics CS60-USB is a versatile and reliable headset designed for professionals requiring high-quality audio and seamless connectivity in a variety of environments. Known for its excellent sound performance and comfort, the CS60-USB is an ideal choice for those who spend long hours on calls, whether in a call center, remote work setting, or corporate office.

One of the standout features of the CS60-USB is its advanced wireless technology. Utilizing DECT (Digital Enhanced Cordless Telecommunications) technology, it ensures a secure, interference-free connection that can extend up to 350 feet from the base unit. This impressive range allows users to move freely throughout their workspace while remaining connected. Flexibility is enhanced by the headset's ability to connect to both computers and desk phones, serving a wide array of communication needs.

The CS60-USB is equipped with noise-canceling microphone technology that significantly reduces background noise, ensuring crystal-clear audio on both ends of the call. This feature is particularly beneficial in busy office environments where distractions can interfere with communication quality. Additionally, the headset features wideband audio, which provides a more natural sound compared to traditional telephony, enhancing the overall listening experience.

Comfort is another key characteristic of the CS60-USB. The headset is designed with plush ear cushions and an adjustable headband, allowing users to find the perfect fit for prolonged use. This ergonomic design minimizes fatigue and discomfort during extended call sessions, leading to greater productivity.

The battery life of the CS60-USB is impressive, offering up to 8 hours of talk time on a single charge. For users who require longer hours of use, the headset comes with a convenient charging cradle, allowing for easy recharging during breaks. The ability to use the headset wirelessly contributes to a clutter-free workspace, promoting efficiency and organization.

Furthermore, the CS60-USB is compatible with various operating systems and can easily integrate with common communication applications, making it a versatile accessory for any professional setting. Its user-friendly features, including call control capabilities directly from the headset, add to its functionality and ease of use.

In summary, the Plantronics CS60-USB is an excellent solution for professionals looking for a high-performance headset. With its advanced wireless technology, noise-canceling microphone, superior comfort, and exceptional audio quality, it proves to be a valuable tool for any work environment. Whether for team collaboration or client communication, the CS60-USB enhances productivity and provides a seamless calling experience.