Dell PP26L Lockups and Software Problems, Computer does not start, Computer stops responding

TU R N T H E C O M P U T E R O F F

Lockups and Software Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

The computer does not start

C H E C K T H E A C A D A P T E R — Ensure that the AC adapter is firmly connected to the computer and to the electrical outlet.

The AC adapter shuts down when there is a fault. The green light turns off when this happens. To bring it back on, disconnect the AC adapter from the power source for 10 seconds, and then connect it back on.

The computer stops responding

NOTICE: You might lose data if you are unable to perform an operating system shutdown.

— If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off, then restart your computer.

A program stops responding or crashes repeatedly

E N D T H E P R O G R A M —

1Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager.

2Click the Applications tab.

3Click to select the program that is no longer responding.

4Click End Task.

NOTE: The chkdsk program may run when you restart the computer. Follow the instructions on the screen.

C H E C K T H E S O F T W A R E D O C U M E N T A T I O N — If necessary, uninstall and then

reinstall the program. Software usually includes installation instructions in its documentation or on a floppy disk or CD.

Troubleshooting

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