Dell Support Center, 120 | Dell PP26L manual

Dell Support Center

The Dell Support Center provides service, support, and system-specific information. To obtain detailed information about the Dell Support Center and its available support tools, go to Dell’s Consumer Services website at www.dell.com/services.

Computers purchased on June 26, 2007, and later are pre-installed with Dell Support Center.

Computers purchased prior to June 26, 2007, can obtain Dell Support Center by downloading the program from www.support.dell.com/dellsupportcenter.

Click the Dell Support Center icon on your computer’s desktop to run the application and to access the following features:

•Self-help tools such as Dell Support 3, Dell PC Tune-Up, Dell PC Checkup, and Network Assistant

•DellConnect for remote, real-time, technical support

•Dell support contact information including e-mail and online chat addresses as well as telephone numbers

•Resources specific to your computer are available under Drivers & Downloads Upgrades and System Information

The top of the Dell Support Center home page displays your computer’s model number along with its Service Tag, Express Service code, and warranty expiration details. When permissions are given to Dell to use your Service Tag, additional details about your computer, such as available memory, disk space, installed hardware, network addresses, modem specifications, installed security software, and much more are provided. In addition, using your Service Tag, Dell can link you to the most relevant www.dell.com web pages for information about your warranty, ordering accessories, and details about installing recommended drivers and downloads.

Dell Support 3

Dell Support 3 is customized for your computing environment. This utility provides self-support information, software updates, and health scans for your computer. Use this utility for following functions:

•Check your computing environment.

•View the Dell Support 3 settings.

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Troubleshooting

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Dell PP26L owner manual Dell Support Center, 120

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m September WY106 Contents Using the Keyboard and Touch Pad Using the Optional Camera Playing Media Using Dell Express Card Using the Memory Card Reader Securing Your Computer Mail, Modem, and Internet Problems 125 Sound and Speaker Problems Adding and Replacing Parts Dell QuickSet Features Traveling With Your Computer Returning Items for Warranty Repair or Credit Glossary Finding Information Drivers and Utilities Media Dell Product Information Guide Service Tag and Microsoft Windows Site Dell Support Center Dell QuickSet Help Operating System Media Finding Information Determining Your Computer’s Configuration About Your Computer Front View Device status lights D I O C O N N E C T O R S Flashing green Searching for networks About Your Computer Y B O a R D S T a T U S L I G H T S USB connectors ExpressCard slot Left Side View Video connector VGA Right Side View Back View D E M C O N N E C T O R RJ Bottom View Compartment Module About Your Computer Setting Up Your Computer Connecting to the Internet Setting Up Your Internet Connection Windows XPIf you have a CD, click Use the CD I got from an ISP Transferring Information to a New Computer Microsoft Windows XPWindows Vista To prepare a new computer for the file transfer Next Next Setting Up a Printer Microsoft Windows Vista Connecting a USB Printer Printer Cable Power Protection Devices Surge ProtectorsClick Start→ Printers and Faxes Uninterruptible Power Supplies Line Conditioners Using the Display Adjusting BrightnessSetting Display Resolution and Refresh Rate Windows Vista Using the Keyboard and Touch Pad Numeric Keypad Key Combinations Adjusting Keyboard Settings Dell QuickSet Key CombinationsClick Hardware and Sound Click Keyboard Touch Pad Customizing the Touch Pad Windows XP Click Start→ Control Panel→ Mouse Using the Keyboard and Touch Pad Using a Battery Battery Performance Checking the Battery Charge Dell QuickSet Battery Meter Check the Battery Charge Check the Battery HealthCharge Gauge Conserving Battery Power Low-Battery WarningMicrosoft Windows XP Battery Meter Microsoft Windows Vista Battery Meter Power Management Modes Standby and Sleep ModeHibernate Mode Configuring Power Management Settings Accessing Power Options Properties Charging the Battery Replacing the Battery Storing a Battery Using the Optional Camera Accessing the Camera’s Help File Manually Adjusting the Camera Settings Creating a Picture or a VideoWebcam Console window Using the Optional Camera Using the Optional Camera Using Multimedia Playing Media DVD player includes the following basic buttons Playing Media Using Dell Express Card Remote Control OK/Enter/Select Arrow Right Arrow Down Play/Pause Forward How to Copy a CD or DVD Copying CD and DVD Media Using Blank CD and DVD Media Helpful Tips Adjusting the Volume Adjusting the Picture Using Dell Media Experience and Dell MediaDirectMicrosoft Windows Vista Operating System If the computer is turned on or in standby or sleep mode If the computer is turned off or in hibernate mode Connecting Your Computer to a TV or Audio Device Dell MediaDirect and Dell Media Experience Help Connector Video and Standard Audio Using Multimedia Video and S/PDIF Digital Audio Video cable Composite Video and Standard Audio Composite video adapter Composite Video and S/PDIF Digital Audio Pdif digital audio cable Component Video and Standard Audio Component video adapter Component Video and S/PDIF Digital Audio Standard audio cable Enabling S/PDIF Digital Audio Click Advanced Click S/PDIF Interface Enabling the Display Settings for a TV Microsoft Windows XPClick Advanced Microsoft Windows Vista Using Multimedia Using ExpressCards ExpressCard Blanks Installing an ExpressCard Removing an ExpressCard or Blank Using ExpressCards Using the Memory Card Reader Installing a Memory CardMemory Card Blanks Removing a Memory Card or Blank Setting Up and Using Networks Connecting a Network or Broadband Modem Cable Select an option under Choose a connection option 100 Wireless Local Area Network Checking Your Wireless Network CardWhat You Need to Establish a Wlan Connection Start Button and Connect To Option Right-clickWireless Network Connection Click Properties Order Confirmation for Your Computer102 Connecting to a Wlan 103 Determining the Wireless Network Device Manager Click Start→ Settings→ Control Panel→ Network Connections104 Completing the Connection to the Wlan 105 Mobile Broadband or Wireless Wide Area Network 106 Connecting to a Mobile Broadband Network Checking Your Dell Mobile Broadband Card107 Dell Wi-Fi Catcher Network Locator Click Start→ All Programs→ Dell WirelessEnabling/Disabling the Dell Mobile Broadband Card 108 109 110 Passwords Securing Your ComputerSecurity Cable Lock 111 If Your Computer Is Lost or Stolen 112 113 114 Troubleshooting Dell Technical Update ServiceDell Diagnostics 116 117 Dell Diagnostics Main Menu 118 119 Dell Support Center Dell Support120 Dell PC Tune-Up 121 Dell PC Checkup Dell Network AssistantDellConnect Click Self Help→ Network /Internet→ Network Management Drive Problems 123 Optical drive problems Hard drive problems Mail, Modem, and Internet Problems Click Properties→ Tools→ Check Now125 Windows XP Click Start→ All Programs→ Modem Helper 126 Error Messages 127 128 129 130 Click Uninstall 131 ExpressCard Problems 132 Ieee 1394 Device Problems Keyboard ProblemsExternal Keyboard problems 133 Unexpected characters 134 Lockups and Software Problems Computer does not startComputer stops responding Program stops responding or crashes repeatedly Dell MediaDirect problems Solid blue screen appears136 Other software problems 137 Memory Problems 138 Network Problems Mobile Broadband Wireless Wide Area Network Wwan139 Power Problems 140 Printer Problems 141 Scanner Problems Click Properties and click PortsWindows XP 142 Sound and Speaker Problems No sound from integrated speakersNo sound from external speakers 143 Remote Control Problems No sound from headphones144 Touch Pad or Mouse Problems 145 Video and Display Problems If the display is blankIf the display is difficult to read 146 What Is a Driver? DriversIf only part of the display is readable 147 Identifying Drivers Windows XP Click Start→ Control PanelClick Properties→ Device Manager 148 Reinstalling Drivers and Utilities Using Windows Device Driver RollbackProperties Click the Drivers tab→ Roll Back Driver 149 Using the Drivers and Utilities Media At the Welcome Dell System Owner screen, click Next150 Manually Reinstalling Drivers 151 Troubleshooting Software and Hardware Problems Fix a Problem section, click Hardware TroubleshooterWindows XP Click Start→ Help and Support 152 Using Windows Vista System Restore Restoring Your Microsoft Windows Vista Operating System153 Creating a Restore Point Click Start → Help and SupportRestoring the Computer to an Earlier Operating State 154 Restoring the Computer to the Default Factory Configuration Click Next→ FinishClick Undo my last restoration, and then click Next 155 Using the Operating System Media Before You Begin Reinstalling Windows Vista 157 Using Microsoft Windows System Restore Starting System RestoreRestoring Your Microsoft Windows XP Operating System Using Dell PC Restore 159 160 161 162 Adding and Replacing Parts Before You BeginRecommended Tools 163 Turning Off Your Computer Before Working Inside Your Computer164 165 Hard Drive Removing the Hard Drive166 167 Replacing the Hard Drive Returning a Hard Drive to Dell168 Optical Drive Removing the Optical Drive169 Central Control Cover Replacing the Optical Drive170 Removing the Central Control Cover Replacing the Central Control Cover171 Keyboard Removing the Keyboard172 Replacing the Keyboard 173 Memory Removing the Memory Module174 175 Replacing the Memory Module 176 Modem 177 178 Wireless Mini-Cards Subscriber Identity Module179 Removing a Wlan Card 180 Replacing a Wlan Card 181 Internal Card with Bluetooth Wireless Technology 182 183 Removing a Mobile Broadband or Wwan Card 184 Replacing a Wwan Card 185 Flash Cache Module Removing the FCM186 Replacing the FCM 187 Coin-Cell Battery Removing the Coin-Cell Battery188 Replacing the Coin-Cell Battery 189 190 Dell QuickSet Features 191 192 Traveling With Your Computer Identifying Your ComputerPacking the Computer 193 Travel Tips Traveling by Air194 Getting Help Obtaining Assistance195 Technical Support and Customer Service DellConnect Online Services196 Problems With Your Order AutoTech ServiceAutomated Order-Status Service 197 198 Before You Call 199 200 Contacting Dell 201 202 Specifications 203 204 Sdio 205 USB 206 Lvds 207 Wxga 208 209 210 211 212 Using the System Setup Program Appendix213 Viewing the System Setup Screen System Setup ScreenChanging the Boot Sequence Commonly Used Options 215 Cleaning Your Computer Computer, Keyboard, and Display216 Cleaning a Non-Optical Mouse Cleaning an Optical MouseTouch Pad Mouse Dell Technical Support Policy U.S. Only Media218 Definition of Dell-Installed Software and Peripherals FCC Notice U.S. OnlyDefinition of Third-Party Software and Peripherals FCC Class B 220 PP26L Macrovision Product Notice 221 222 Glossary 223 224 225 226 227 228 229 230 231 232 233 234 235 236 237 238 239 240 Index 241 See also hard drive See also optical drive 242 243 244 245 SIM. See Subscriber Identity Module 246 247 See also Mobile Broadband 248