Dell PP26L owner manual Drive Problems, 123

To begin a live session with a Dell associate:

1Click the Dell Support Center icon on your computer’s desktop.

2Click Assistance From Dell→ Technical Support→ DellConnect→ Phone and follow the instructions.

Drive Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

Fill out the "Diagnostics Checklist" on page 200 as you complete these checks.

E N S U R E T H A T M I C R O S O F T ® W I N D O W S ® R E C O G N I Z E S T H E D R I V E —

Windows XP:

•Click Start and click My Computer.

Windows Vista™:

•Click Start and click Computer.

If the drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.

TE S T T H E D R I V E —

•Insert another floppy disk, CD, or DVD to eliminate the possibility that the original media is defective.

•Insert a bootable floppy disk and restart the computer.

C L E A N T H E D R I V E O R D I S K — See "Cleaning Your Computer" on page 216.

E N S U R E T H A T T H E CD O R DVD M E D I A I S S N A P P E D O N T O T H E S P I N D L E C H E C K T H E C A B L E C O N N E C T I O N S

C H E C K F O R H A R D W A R E I N C O M P A T I B I L I T I E S — See "Troubleshooting Software

and Hardware Problems" on page 152.

R U N T H E D E L L D I A G N O S T I C S — See "Dell Diagnostics" on page 115.

Troubleshooting

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