Solid blue screen appears, Dell MediaDirect problems | Dell PP26L

A program is designed for an earlier Microsoft® Windows® operating system

R U N T H E P R O G R A M C O M P A T I B I L I T Y W I Z A R D —

Windows XP:

The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-XP operating system environments.

1Click Start→ All Programs→ Accessories→ Program Compatibility Wizard→ Next.

2Follow the instructions on the screen.

Windows Vista:

The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-Windows Vista operating system environments.

1Click Start → Control Panel→ Programs→ Use an older program with this version of Windows.

2In the welcome screen, click Next.

3Follow the instructions on the screen.

A solid blue screen appears

TU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off, then restart your computer.

Dell MediaDirect problems

C H E C K T H E D E L L M E D I A D I R E C T H E L P F I L E F O R I N F O R M A T I O N — Use the Help

menu to access Dell MediaDirect Help.

TO P L A Y M O V I E S W I T H D E L L M E D I A D I R E C T , Y O U M U S T H A V E A DVD D R I V E A N D

T H E D E L L DVD P L A Y E R — If you purchased a DVD drive with your computer, this software should already be installed.

VI D E O Q U A L I T Y P R O B L E M S — Turn off the Use Hardware Acceleration option. This feature takes advantage of the special processing in some graphics cards to reduce processor requirements when playing DVDs and certain types of video files.

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Troubleshooting

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Dell PP26L owner manual Solid blue screen appears, Dell MediaDirect problems, 136

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m September WY106 Contents Using the Keyboard and Touch Pad Using the Optional Camera Playing Media Using Dell Express Card Using the Memory Card Reader Securing Your Computer Mail, Modem, and Internet Problems 125 Sound and Speaker Problems Adding and Replacing Parts Dell QuickSet Features Traveling With Your Computer Returning Items for Warranty Repair or Credit Glossary Finding Information Drivers and Utilities Media Dell Product Information Guide Service Tag and Microsoft Windows Site Dell Support Center Dell QuickSet Help Operating System Media Finding Information Determining Your Computer’s Configuration About Your Computer Front View Device status lights D I O C O N N E C T O R S Flashing green Searching for networks About Your Computer Y B O a R D S T a T U S L I G H T S USB connectors ExpressCard slot Left Side View Video connector VGA Right Side View Back View D E M C O N N E C T O R RJ Bottom View Compartment Module About Your Computer Setting Up Your Computer Connecting to the Internet Windows XP Setting Up Your Internet ConnectionIf you have a CD, click Use the CD I got from an ISP Microsoft Windows XP Transferring Information to a New ComputerWindows Vista To prepare a new computer for the file transfer Next Next Setting Up a Printer Microsoft Windows Vista Connecting a USB Printer Printer Cable Surge Protectors Power Protection DevicesClick Start→ Printers and Faxes Uninterruptible Power Supplies Line Conditioners Adjusting Brightness Using the DisplaySetting Display Resolution and Refresh Rate Windows Vista Using the Keyboard and Touch Pad Numeric Keypad Key Combinations Dell QuickSet Key Combinations Adjusting Keyboard SettingsClick Hardware and Sound Click Keyboard Touch Pad Customizing the Touch Pad Windows XP Click Start→ Control Panel→ Mouse Using the Keyboard and Touch Pad Using a Battery Battery Performance Checking the Battery Charge Dell QuickSet Battery Meter Check the Battery Health Check the Battery ChargeCharge Gauge Conserving Battery Power Low-Battery WarningMicrosoft Windows XP Battery Meter Microsoft Windows Vista Battery Meter Standby and Sleep Mode Power Management ModesHibernate Mode Configuring Power Management Settings Accessing Power Options Properties Charging the Battery Replacing the Battery Storing a Battery Using the Optional Camera Accessing the Camera’s Help File Creating a Picture or a Video Manually Adjusting the Camera SettingsWebcam Console window Using the Optional Camera Using the Optional Camera Using Multimedia Playing Media DVD player includes the following basic buttons Playing Media Using Dell Express Card Remote Control OK/Enter/Select Arrow Right Arrow Down Play/Pause Forward How to Copy a CD or DVD Copying CD and DVD Media Using Blank CD and DVD Media Helpful Tips Adjusting the Volume Using Dell Media Experience and Dell MediaDirect Adjusting the PictureMicrosoft Windows Vista Operating System If the computer is turned on or in standby or sleep mode If the computer is turned off or in hibernate mode Connecting Your Computer to a TV or Audio Device Dell MediaDirect and Dell Media Experience Help Connector Video and Standard Audio Using Multimedia Video and S/PDIF Digital Audio Video cable Composite Video and Standard Audio Composite video adapter Composite Video and S/PDIF Digital Audio Pdif digital audio cable Component Video and Standard Audio Component video adapter Component Video and S/PDIF Digital Audio Standard audio cable Enabling S/PDIF Digital Audio Click Advanced Click S/PDIF Interface Enabling the Display Settings for a TV Microsoft Windows XPClick Advanced Microsoft Windows Vista Using Multimedia Using ExpressCards ExpressCard Blanks Installing an ExpressCard Removing an ExpressCard or Blank Using ExpressCards Installing a Memory Card Using the Memory Card ReaderMemory Card Blanks Removing a Memory Card or Blank Setting Up and Using Networks Connecting a Network or Broadband Modem Cable Select an option under Choose a connection option 100 Wireless Local Area Network Checking Your Wireless Network CardWhat You Need to Establish a Wlan Connection Start Button and Connect To Option Order Confirmation for Your Computer Right-clickWireless Network Connection Click Properties102 Connecting to a Wlan 103 Click Start→ Settings→ Control Panel→ Network Connections Determining the Wireless Network Device Manager104 Completing the Connection to the Wlan 105 Mobile Broadband or Wireless Wide Area Network 106 Checking Your Dell Mobile Broadband Card Connecting to a Mobile Broadband Network107 Dell Wi-Fi Catcher Network Locator Click Start→ All Programs→ Dell WirelessEnabling/Disabling the Dell Mobile Broadband Card 108 109 110 Passwords Securing Your ComputerSecurity Cable Lock 111 If Your Computer Is Lost or Stolen 112 113 114 Dell Technical Update Service TroubleshootingDell Diagnostics 116 117 Dell Diagnostics Main Menu 118 119 Dell Support Dell Support Center120 Dell PC Tune-Up 121 Dell PC Checkup Dell Network AssistantDellConnect Click Self Help→ Network /Internet→ Network Management Drive Problems 123 Optical drive problems Hard drive problems Click Properties→ Tools→ Check Now Mail, Modem, and Internet Problems125 Windows XP Click Start→ All Programs→ Modem Helper 126 Error Messages 127 128 129 130 Click Uninstall 131 ExpressCard Problems 132 Ieee 1394 Device Problems Keyboard ProblemsExternal Keyboard problems 133 Unexpected characters 134 Lockups and Software Problems Computer does not startComputer stops responding Program stops responding or crashes repeatedly Solid blue screen appears Dell MediaDirect problems136 Other software problems 137 Memory Problems 138 Mobile Broadband Wireless Wide Area Network Wwan Network Problems139 Power Problems 140 Printer Problems 141 Click Properties and click Ports Scanner ProblemsWindows XP 142 Sound and Speaker Problems No sound from integrated speakersNo sound from external speakers 143 No sound from headphones Remote Control Problems144 Touch Pad or Mouse Problems 145 Video and Display Problems If the display is blankIf the display is difficult to read 146 What Is a Driver? DriversIf only part of the display is readable 147 Identifying Drivers Windows XP Click Start→ Control PanelClick Properties→ Device Manager 148 Reinstalling Drivers and Utilities Using Windows Device Driver RollbackProperties Click the Drivers tab→ Roll Back Driver 149 At the Welcome Dell System Owner screen, click Next Using the Drivers and Utilities Media150 Manually Reinstalling Drivers 151 Troubleshooting Software and Hardware Problems Fix a Problem section, click Hardware TroubleshooterWindows XP Click Start→ Help and Support 152 Restoring Your Microsoft Windows Vista Operating System Using Windows Vista System Restore153 Creating a Restore Point Click Start → Help and SupportRestoring the Computer to an Earlier Operating State 154 Restoring the Computer to the Default Factory Configuration Click Next→ FinishClick Undo my last restoration, and then click Next 155 Using the Operating System Media Before You Begin Reinstalling Windows Vista 157 Starting System Restore Using Microsoft Windows System RestoreRestoring Your Microsoft Windows XP Operating System Using Dell PC Restore 159 160 161 162 Adding and Replacing Parts Before You BeginRecommended Tools 163 Before Working Inside Your Computer Turning Off Your Computer164 165 Removing the Hard Drive Hard Drive166 167 Returning a Hard Drive to Dell Replacing the Hard Drive168 Removing the Optical Drive Optical Drive169 Replacing the Optical Drive Central Control Cover170 Replacing the Central Control Cover Removing the Central Control Cover171 Removing the Keyboard Keyboard172 Replacing the Keyboard 173 Removing the Memory Module Memory174 175 Replacing the Memory Module 176 Modem 177 178 Subscriber Identity Module Wireless Mini-Cards179 Removing a Wlan Card 180 Replacing a Wlan Card 181 Internal Card with Bluetooth Wireless Technology 182 183 Removing a Mobile Broadband or Wwan Card 184 Replacing a Wwan Card 185 Removing the FCM Flash Cache Module186 Replacing the FCM 187 Removing the Coin-Cell Battery Coin-Cell Battery188 Replacing the Coin-Cell Battery 189 190 Dell QuickSet Features 191 192 Traveling With Your Computer Identifying Your ComputerPacking the Computer 193 Traveling by Air Travel Tips194 Obtaining Assistance Getting Help195 DellConnect Online Services Technical Support and Customer Service196 Problems With Your Order AutoTech ServiceAutomated Order-Status Service 197 198 Before You Call 199 200 Contacting Dell 201 202 Specifications 203 204 Sdio 205 USB 206 Lvds 207 Wxga 208 209 210 211 212 Appendix Using the System Setup Program213 Viewing the System Setup Screen System Setup ScreenChanging the Boot Sequence Commonly Used Options 215 Computer, Keyboard, and Display Cleaning Your Computer216 Cleaning a Non-Optical Mouse Cleaning an Optical MouseTouch Pad Mouse Media Dell Technical Support Policy U.S. Only218 Definition of Dell-Installed Software and Peripherals FCC Notice U.S. OnlyDefinition of Third-Party Software and Peripherals FCC Class B 220 PP26L Macrovision Product Notice 221 222 Glossary 223 224 225 226 227 228 229 230 231 232 233 234 235 236 237 238 239 240 Index 241 See also hard drive See also optical drive 242 243 244 245 SIM. See Subscriber Identity Module 246 247 See also Mobile Broadband 248