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Using the Drivers and Utilities Media
If using Device Driver Rollback or System Restore (see "Restoring Your Microsoft® Windows® XP Operating System" on page 158) does not resolve the problem, reinstall the driver from your Drivers and Utilities media.
1With the Windows desktop displayed, insert your Drivers and Utilities media.
If this is your first time to use your Drivers and Utilities media, continue to step 2. If not, proceed to step 5.
2When the Drivers and Utilities installation program starts, follow the prompts on the screen.
NOTE: In most cases, the Drivers and Utilities program starts running automatically. If it does not, start Windows Explorer, click your media drive directory to display the media contents, and then
3When the InstallShield Wizard Complete window appears, remove the Drivers and Utilities disc and click Finish to restart the computer.
4When you see the Windows desktop, reinsert the Drivers and Utilities disc.
5At the Welcome Dell System Owner screen, click Next.
NOTE: The Drivers and Utilities program displays drivers only for hardware that came installed in your computer. If you installed additional hardware, the drivers for the new hardware might not be displayed. If those drivers are not displayed, exit the Drivers and Utilities program. For drivers information, see the documentation that came with the device.
A message stating that the Drivers and Utilities program is detecting hardware in your computer appears.
The drivers that are used by your computer are automatically displayed in the My
6Click the driver that you want to reinstall and follow the instructions on the screen.
If a particular driver is not listed, then that driver is not required by your operating system.
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Troubleshooting