Problems With Your Order, AutoTech Service, 197 | Dell PP26L

la-techsupport@dell.com (Latin America and Caribbean countries only)

apsupport@dell.com (Asian/Pacific countries only)

•Dell Marketing and Sales e-mail addresses apmarketing@dell.com (Asian/Pacific countries only) sales_canada@dell.com (Canada only)

•Anonymous file transfer protocol (FTP) ftp.dell.com

Log in as user: anonymous, and use your e-mail address as your password.

AutoTech Service

Dell's automated support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computers.

When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions. For the telephone number to call for your region, see "Contacting Dell" on page 201.

Automated Order-Status Service

To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call for your region, see "Contacting Dell" on page 201.

Problems With Your Order

If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip handy when you call. For the telephone number to call for your region, see "Contacting Dell" on page 201.

Getting Help

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Dell PP26L owner manual Problems With Your Order, AutoTech Service, Automated Order-Status Service, 197

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m September WY106 Contents Using the Keyboard and Touch Pad Using the Optional Camera Playing Media Using Dell Express Card Using the Memory Card Reader Securing Your Computer Mail, Modem, and Internet Problems 125 Sound and Speaker Problems Adding and Replacing Parts Dell QuickSet Features Traveling With Your Computer Returning Items for Warranty Repair or Credit Glossary Drivers and Utilities Media Finding Information Dell Product Information Guide Service Tag and Microsoft Windows Site Dell Support Center Dell QuickSet Help Operating System Media Finding Information About Your Computer Determining Your Computer’s Configuration Front View Device status lights D I O C O N N E C T O R S Flashing green Searching for networks About Your Computer Y B O a R D S T a T U S L I G H T S Left Side View USB connectors ExpressCard slot Right Side View Video connector VGA Back View D E M C O N N E C T O R RJ Compartment Bottom View Module About Your Computer Connecting to the Internet Setting Up Your Computer If you have a CD, click Use the CD I got from an ISP Setting Up Your Internet ConnectionWindows XP Windows Vista Transferring Information to a New ComputerMicrosoft Windows XP To prepare a new computer for the file transfer Next Next Microsoft Windows Vista Setting Up a Printer Printer Cable Connecting a USB Printer Click Start→ Printers and Faxes Power Protection DevicesSurge Protectors Line Conditioners Uninterruptible Power Supplies Setting Display Resolution and Refresh Rate Using the DisplayAdjusting Brightness Windows Vista Numeric Keypad Using the Keyboard and Touch Pad Key Combinations Click Hardware and Sound Click Keyboard Adjusting Keyboard SettingsDell QuickSet Key Combinations Touch Pad Windows XP Click Start→ Control Panel→ Mouse Customizing the Touch Pad Using the Keyboard and Touch Pad Battery Performance Using a Battery Dell QuickSet Battery Meter Checking the Battery Charge Charge Gauge Check the Battery ChargeCheck the Battery Health Low-Battery Warning Conserving Battery PowerMicrosoft Windows XP Battery Meter Microsoft Windows Vista Battery Meter Hibernate Mode Power Management ModesStandby and Sleep Mode Accessing Power Options Properties Configuring Power Management Settings Replacing the Battery Charging the Battery Storing a Battery Accessing the Camera’s Help File Using the Optional Camera Webcam Console window Manually Adjusting the Camera SettingsCreating a Picture or a Video Using the Optional Camera Using the Optional Camera Playing Media Using Multimedia DVD player includes the following basic buttons Playing Media Using Dell Express Card Remote Control OK/Enter/Select Arrow Right Arrow Down Play/Pause Forward Copying CD and DVD Media How to Copy a CD or DVD Helpful Tips Using Blank CD and DVD Media Adjusting the Volume Microsoft Windows Vista Operating System Adjusting the PictureUsing Dell Media Experience and Dell MediaDirect If the computer is turned off or in hibernate mode If the computer is turned on or in standby or sleep mode Dell MediaDirect and Dell Media Experience Help Connecting Your Computer to a TV or Audio Device Connector Video and Standard Audio Using Multimedia Video and S/PDIF Digital Audio Video cable Composite Video and Standard Audio Composite video adapter Composite Video and S/PDIF Digital Audio Pdif digital audio cable Component Video and Standard Audio Component video adapter Component Video and S/PDIF Digital Audio Standard audio cable Click Advanced Click S/PDIF Interface Enabling S/PDIF Digital Audio Microsoft Windows XP Enabling the Display Settings for a TVClick Advanced Microsoft Windows Vista Using Multimedia ExpressCard Blanks Using ExpressCards Installing an ExpressCard Removing an ExpressCard or Blank Using ExpressCards Memory Card Blanks Using the Memory Card ReaderInstalling a Memory Card Removing a Memory Card or Blank Connecting a Network or Broadband Modem Cable Setting Up and Using Networks 100 Select an option under Choose a connection option Checking Your Wireless Network Card Wireless Local Area NetworkWhat You Need to Establish a Wlan Connection Start Button and Connect To Option 102 Right-clickWireless Network Connection Click PropertiesOrder Confirmation for Your Computer 103 Connecting to a Wlan 104 Determining the Wireless Network Device ManagerClick Start→ Settings→ Control Panel→ Network Connections 105 Completing the Connection to the Wlan 106 Mobile Broadband or Wireless Wide Area Network 107 Connecting to a Mobile Broadband NetworkChecking Your Dell Mobile Broadband Card Click Start→ All Programs→ Dell Wireless Dell Wi-Fi Catcher Network LocatorEnabling/Disabling the Dell Mobile Broadband Card 108 109 110 Securing Your Computer PasswordsSecurity Cable Lock 111 112 If Your Computer Is Lost or Stolen 113 114 Dell Diagnostics TroubleshootingDell Technical Update Service 116 117 118 Dell Diagnostics Main Menu 119 120 Dell Support CenterDell Support 121 Dell PC Tune-Up Dell Network Assistant Dell PC CheckupDellConnect Click Self Help→ Network /Internet→ Network Management 123 Drive Problems Hard drive problems Optical drive problems 125 Mail, Modem, and Internet ProblemsClick Properties→ Tools→ Check Now 126 Windows XP Click Start→ All Programs→ Modem Helper 127 Error Messages 128 129 130 131 Click Uninstall 132 ExpressCard Problems Keyboard Problems Ieee 1394 Device ProblemsExternal Keyboard problems 133 134 Unexpected characters Computer does not start Lockups and Software ProblemsComputer stops responding Program stops responding or crashes repeatedly 136 Dell MediaDirect problemsSolid blue screen appears 137 Other software problems 138 Memory Problems 139 Network ProblemsMobile Broadband Wireless Wide Area Network Wwan 140 Power Problems 141 Printer Problems Windows XP 142 Scanner ProblemsClick Properties and click Ports No sound from integrated speakers Sound and Speaker ProblemsNo sound from external speakers 143 144 Remote Control ProblemsNo sound from headphones 145 Touch Pad or Mouse Problems If the display is blank Video and Display ProblemsIf the display is difficult to read 146 Drivers What Is a Driver?If only part of the display is readable 147 Windows XP Click Start→ Control Panel Identifying DriversClick Properties→ Device Manager 148 Using Windows Device Driver Rollback Reinstalling Drivers and UtilitiesProperties Click the Drivers tab→ Roll Back Driver 149 150 Using the Drivers and Utilities MediaAt the Welcome Dell System Owner screen, click Next 151 Manually Reinstalling Drivers Fix a Problem section, click Hardware Troubleshooter Troubleshooting Software and Hardware ProblemsWindows XP Click Start→ Help and Support 152 153 Using Windows Vista System RestoreRestoring Your Microsoft Windows Vista Operating System Click Start → Help and Support Creating a Restore PointRestoring the Computer to an Earlier Operating State 154 Click Next→ Finish Restoring the Computer to the Default Factory ConfigurationClick Undo my last restoration, and then click Next 155 Before You Begin Using the Operating System Media 157 Reinstalling Windows Vista Restoring Your Microsoft Windows XP Operating System Using Microsoft Windows System RestoreStarting System Restore 159 Using Dell PC Restore 160 161 162 Before You Begin Adding and Replacing PartsRecommended Tools 163 164 Turning Off Your ComputerBefore Working Inside Your Computer 165 166 Hard DriveRemoving the Hard Drive 167 168 Replacing the Hard DriveReturning a Hard Drive to Dell 169 Optical DriveRemoving the Optical Drive 170 Central Control CoverReplacing the Optical Drive 171 Removing the Central Control CoverReplacing the Central Control Cover 172 KeyboardRemoving the Keyboard 173 Replacing the Keyboard 174 MemoryRemoving the Memory Module 175 176 Replacing the Memory Module 177 Modem 178 179 Wireless Mini-CardsSubscriber Identity Module 180 Removing a Wlan Card 181 Replacing a Wlan Card 182 Internal Card with Bluetooth Wireless Technology 183 184 Removing a Mobile Broadband or Wwan Card 185 Replacing a Wwan Card 186 Flash Cache ModuleRemoving the FCM 187 Replacing the FCM 188 Coin-Cell BatteryRemoving the Coin-Cell Battery 189 Replacing the Coin-Cell Battery 190 191 Dell QuickSet Features 192 Identifying Your Computer Traveling With Your ComputerPacking the Computer 193 194 Travel TipsTraveling by Air 195 Getting HelpObtaining Assistance 196 Technical Support and Customer ServiceDellConnect Online Services AutoTech Service Problems With Your OrderAutomated Order-Status Service 197 198 199 Before You Call 200 201 Contacting Dell 202 203 Specifications Sdio 204 USB 205 Lvds 206 Wxga 207 208 209 210 211 212 213 Using the System Setup ProgramAppendix System Setup Screen Viewing the System Setup ScreenChanging the Boot Sequence Commonly Used Options 215 216 Cleaning Your ComputerComputer, Keyboard, and Display Cleaning an Optical Mouse Cleaning a Non-Optical MouseTouch Pad Mouse 218 Dell Technical Support Policy U.S. OnlyMedia FCC Notice U.S. Only Definition of Dell-Installed Software and PeripheralsDefinition of Third-Party Software and Peripherals FCC Class B PP26L 220 221 Macrovision Product Notice 222 223 Glossary 224 225 226 227 228 229 230 231 232 233 234 235 236 237 238 239 240 241 Index See also hard drive See also optical drive 242 243 244 245 246 SIM. See Subscriber Identity Module 247 See also Mobile Broadband 248