Mail, Modem, and Internet Problems 125 | Dell PP26L guide

E-Mail, Modem, and Internet Problems	125
Error Messages	127
ExpressCard Problems	132
IEEE 1394 Device Problems	133
Keyboard Problems	133
External Keyboard problems	133
Unexpected characters	134
Lockups and Software Problems	135
The computer does not start	135
The computer stops responding	135
A program stops responding or crashes
repeatedly	135
A program is designed for an earlier
Microsoft® Windows® operating system	136
A solid blue screen appears	136
Dell MediaDirect problems	136
Other software problems	137
Memory Problems	138
Network Problems	139
Mobile Broadband (Wireless Wide Area
Network [WWAN])	139
Power Problems	140
Printer Problems	141
Scanner Problems	142

Contents

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Dell PP26L owner manual Mail, Modem, and Internet Problems 125

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m September WY106 Contents Using the Keyboard and Touch Pad Using the Optional Camera Playing Media Using Dell Express Card Using the Memory Card Reader Securing Your Computer Mail, Modem, and Internet Problems 125 Sound and Speaker Problems Adding and Replacing Parts Dell QuickSet Features Traveling With Your Computer Returning Items for Warranty Repair or Credit Glossary Drivers and Utilities Media Finding Information Dell Product Information Guide Service Tag and Microsoft Windows Site Dell Support Center Dell QuickSet Help Operating System Media Finding Information About Your Computer Determining Your Computer’s Configuration Front View Device status lights D I O C O N N E C T O R S Flashing green Searching for networks About Your Computer Y B O a R D S T a T U S L I G H T S Left Side View USB connectors ExpressCard slot Right Side View Video connector VGA Back View D E M C O N N E C T O R RJ Compartment Bottom View Module About Your Computer Connecting to the Internet Setting Up Your Computer Setting Up Your Internet Connection Windows XPIf you have a CD, click Use the CD I got from an ISP Transferring Information to a New Computer Microsoft Windows XPWindows Vista To prepare a new computer for the file transfer Next Next Microsoft Windows Vista Setting Up a Printer Printer Cable Connecting a USB Printer Power Protection Devices Surge ProtectorsClick Start→ Printers and Faxes Line Conditioners Uninterruptible Power Supplies Using the Display Adjusting BrightnessSetting Display Resolution and Refresh Rate Windows Vista Numeric Keypad Using the Keyboard and Touch Pad Key Combinations Adjusting Keyboard Settings Dell QuickSet Key CombinationsClick Hardware and Sound Click Keyboard Touch Pad Windows XP Click Start→ Control Panel→ Mouse Customizing the Touch Pad Using the Keyboard and Touch Pad Battery Performance Using a Battery Dell QuickSet Battery Meter Checking the Battery Charge Check the Battery Charge Check the Battery HealthCharge Gauge Low-Battery Warning Conserving Battery PowerMicrosoft Windows XP Battery Meter Microsoft Windows Vista Battery Meter Power Management Modes Standby and Sleep ModeHibernate Mode Accessing Power Options Properties Configuring Power Management Settings Replacing the Battery Charging the Battery Storing a Battery Accessing the Camera’s Help File Using the Optional Camera Manually Adjusting the Camera Settings Creating a Picture or a VideoWebcam Console window Using the Optional Camera Using the Optional Camera Playing Media Using Multimedia DVD player includes the following basic buttons Playing Media Using Dell Express Card Remote Control OK/Enter/Select Arrow Right Arrow Down Play/Pause Forward Copying CD and DVD Media How to Copy a CD or DVD Helpful Tips Using Blank CD and DVD Media Adjusting the Volume Adjusting the Picture Using Dell Media Experience and Dell MediaDirectMicrosoft Windows Vista Operating System If the computer is turned off or in hibernate mode If the computer is turned on or in standby or sleep mode Dell MediaDirect and Dell Media Experience Help Connecting Your Computer to a TV or Audio Device Connector Video and Standard Audio Using Multimedia Video and S/PDIF Digital Audio Video cable Composite Video and Standard Audio Composite video adapter Composite Video and S/PDIF Digital Audio Pdif digital audio cable Component Video and Standard Audio Component video adapter Component Video and S/PDIF Digital Audio Standard audio cable Click Advanced Click S/PDIF Interface Enabling S/PDIF Digital Audio Microsoft Windows XP Enabling the Display Settings for a TVClick Advanced Microsoft Windows Vista Using Multimedia ExpressCard Blanks Using ExpressCards Installing an ExpressCard Removing an ExpressCard or Blank Using ExpressCards Using the Memory Card Reader Installing a Memory CardMemory Card Blanks Removing a Memory Card or Blank Connecting a Network or Broadband Modem Cable Setting Up and Using Networks 100 Select an option under Choose a connection option Checking Your Wireless Network Card Wireless Local Area NetworkWhat You Need to Establish a Wlan Connection Start Button and Connect To Option Right-clickWireless Network Connection Click Properties Order Confirmation for Your Computer102 103 Connecting to a Wlan Determining the Wireless Network Device Manager Click Start→ Settings→ Control Panel→ Network Connections104 105 Completing the Connection to the Wlan 106 Mobile Broadband or Wireless Wide Area Network Connecting to a Mobile Broadband Network Checking Your Dell Mobile Broadband Card107 Click Start→ All Programs→ Dell Wireless Dell Wi-Fi Catcher Network LocatorEnabling/Disabling the Dell Mobile Broadband Card 108 109 110 Securing Your Computer PasswordsSecurity Cable Lock 111 112 If Your Computer Is Lost or Stolen 113 114 Troubleshooting Dell Technical Update ServiceDell Diagnostics 116 117 118 Dell Diagnostics Main Menu 119 Dell Support Center Dell Support120 121 Dell PC Tune-Up Dell Network Assistant Dell PC CheckupDellConnect Click Self Help→ Network /Internet→ Network Management 123 Drive Problems Hard drive problems Optical drive problems Mail, Modem, and Internet Problems Click Properties→ Tools→ Check Now125 126 Windows XP Click Start→ All Programs→ Modem Helper 127 Error Messages 128 129 130 131 Click Uninstall 132 ExpressCard Problems Keyboard Problems Ieee 1394 Device ProblemsExternal Keyboard problems 133 134 Unexpected characters Computer does not start Lockups and Software ProblemsComputer stops responding Program stops responding or crashes repeatedly Dell MediaDirect problems Solid blue screen appears136 137 Other software problems 138 Memory Problems Network Problems Mobile Broadband Wireless Wide Area Network Wwan139 140 Power Problems 141 Printer Problems Scanner Problems Click Properties and click PortsWindows XP 142 No sound from integrated speakers Sound and Speaker ProblemsNo sound from external speakers 143 Remote Control Problems No sound from headphones144 145 Touch Pad or Mouse Problems If the display is blank Video and Display ProblemsIf the display is difficult to read 146 Drivers What Is a Driver?If only part of the display is readable 147 Windows XP Click Start→ Control Panel Identifying DriversClick Properties→ Device Manager 148 Using Windows Device Driver Rollback Reinstalling Drivers and UtilitiesProperties Click the Drivers tab→ Roll Back Driver 149 Using the Drivers and Utilities Media At the Welcome Dell System Owner screen, click Next150 151 Manually Reinstalling Drivers Fix a Problem section, click Hardware Troubleshooter Troubleshooting Software and Hardware ProblemsWindows XP Click Start→ Help and Support 152 Using Windows Vista System Restore Restoring Your Microsoft Windows Vista Operating System153 Click Start → Help and Support Creating a Restore PointRestoring the Computer to an Earlier Operating State 154 Click Next→ Finish Restoring the Computer to the Default Factory ConfigurationClick Undo my last restoration, and then click Next 155 Before You Begin Using the Operating System Media 157 Reinstalling Windows Vista Using Microsoft Windows System Restore Starting System RestoreRestoring Your Microsoft Windows XP Operating System 159 Using Dell PC Restore 160 161 162 Before You Begin Adding and Replacing PartsRecommended Tools 163 Turning Off Your Computer Before Working Inside Your Computer164 165 Hard Drive Removing the Hard Drive166 167 Replacing the Hard Drive Returning a Hard Drive to Dell168 Optical Drive Removing the Optical Drive169 Central Control Cover Replacing the Optical Drive170 Removing the Central Control Cover Replacing the Central Control Cover171 Keyboard Removing the Keyboard172 173 Replacing the Keyboard Memory Removing the Memory Module174 175 176 Replacing the Memory Module 177 Modem 178 Wireless Mini-Cards Subscriber Identity Module179 180 Removing a Wlan Card 181 Replacing a Wlan Card 182 Internal Card with Bluetooth Wireless Technology 183 184 Removing a Mobile Broadband or Wwan Card 185 Replacing a Wwan Card Flash Cache Module Removing the FCM186 187 Replacing the FCM Coin-Cell Battery Removing the Coin-Cell Battery188 189 Replacing the Coin-Cell Battery 190 191 Dell QuickSet Features 192 Identifying Your Computer Traveling With Your ComputerPacking the Computer 193 Travel Tips Traveling by Air194 Getting Help Obtaining Assistance195 Technical Support and Customer Service DellConnect Online Services196 AutoTech Service Problems With Your OrderAutomated Order-Status Service 197 198 199 Before You Call 200 201 Contacting Dell 202 203 Specifications Sdio 204 USB 205 Lvds 206 Wxga 207 208 209 210 211 212 Using the System Setup Program Appendix213 System Setup Screen Viewing the System Setup ScreenChanging the Boot Sequence Commonly Used Options 215 Cleaning Your Computer Computer, Keyboard, and Display216 Cleaning an Optical Mouse Cleaning a Non-Optical MouseTouch Pad Mouse Dell Technical Support Policy U.S. Only Media218 FCC Notice U.S. Only Definition of Dell-Installed Software and PeripheralsDefinition of Third-Party Software and Peripherals FCC Class B PP26L 220 221 Macrovision Product Notice 222 223 Glossary 224 225 226 227 228 229 230 231 232 233 234 235 236 237 238 239 240 241 Index See also hard drive See also optical drive 242 243 244 245 246 SIM. See Subscriber Identity Module 247 See also Mobile Broadband 248