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Dell PP26L owner manual Mail, Modem, and Internet Problems 125

Models: PP26L

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E-Mail, Modem, and Internet Problems	125
Error Messages	127
ExpressCard Problems	132
IEEE 1394 Device Problems	133
Keyboard Problems	133
External Keyboard problems	133
Unexpected characters	134
Lockups and Software Problems	135
The computer does not start	135
The computer stops responding	135
A program stops responding or crashes
repeatedly	135
A program is designed for an earlier
Microsoft® Windows® operating system	136
A solid blue screen appears	136
Dell MediaDirect problems	136
Other software problems	137
Memory Problems	138
Network Problems	139
Mobile Broadband (Wireless Wide Area
Network [WWAN])	139
Power Problems	140
Printer Problems	141
Scanner Problems	142

Contents

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Dell PP26L owner manual Mail, Modem, and Internet Problems 125

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m September WY106 Contents Using the Keyboard and Touch Pad Using the Optional Camera Playing Media Using Dell Express Card Using the Memory Card Reader Securing Your Computer Mail, Modem, and Internet Problems 125 Sound and Speaker Problems Adding and Replacing Parts Dell QuickSet Features Traveling With Your Computer Returning Items for Warranty Repair or Credit Glossary Drivers and Utilities Media Finding InformationDell Product Information Guide Service Tag and Microsoft Windows Site Dell Support Center Dell QuickSet Help Operating System Media Finding Information About Your Computer Determining Your Computer’s ConfigurationFront View Device status lights D I O C O N N E C T O R S Flashing green Searching for networks About Your Computer Y B O a R D S T a T U S L I G H T S Left Side View USB connectors ExpressCard slotRight Side View Video connector VGABack View D E M C O N N E C T O R RJ Compartment Bottom ViewModule About Your Computer Connecting to the Internet Setting Up Your ComputerSetting Up Your Internet Connection Windows XPIf you have a CD, click Use the CD I got from an ISP Transferring Information to a New Computer Microsoft Windows XPWindows Vista To prepare a new computer for the file transfer Next Next Microsoft Windows Vista Setting Up a PrinterPrinter Cable Connecting a USB PrinterPower Protection Devices Surge ProtectorsClick Start→ Printers and Faxes Line Conditioners Uninterruptible Power SuppliesUsing the Display Adjusting BrightnessSetting Display Resolution and Refresh Rate Windows Vista Numeric Keypad Using the Keyboard and Touch PadKey Combinations Adjusting Keyboard Settings Dell QuickSet Key CombinationsClick Hardware and Sound Click Keyboard Touch Pad Windows XP Click Start→ Control Panel→ Mouse Customizing the Touch PadUsing the Keyboard and Touch Pad Battery Performance Using a BatteryDell QuickSet Battery Meter Checking the Battery ChargeCheck the Battery Charge Check the Battery HealthCharge Gauge Low-Battery Warning Conserving Battery PowerMicrosoft Windows XP Battery Meter Microsoft Windows Vista Battery MeterPower Management Modes Standby and Sleep ModeHibernate Mode Accessing Power Options Properties Configuring Power Management SettingsReplacing the Battery Charging the BatteryStoring a Battery Accessing the Camera’s Help File Using the Optional CameraManually Adjusting the Camera Settings Creating a Picture or a VideoWebcam Console window Using the Optional Camera Using the Optional Camera Playing Media Using MultimediaDVD player includes the following basic buttons Playing Media Using Dell Express Card Remote Control OK/Enter/Select Arrow Right Arrow Down Play/Pause Forward Copying CD and DVD Media How to Copy a CD or DVDHelpful Tips Using Blank CD and DVD MediaAdjusting the Volume Adjusting the Picture Using Dell Media Experience and Dell MediaDirectMicrosoft Windows Vista Operating System If the computer is turned off or in hibernate mode If the computer is turned on or in standby or sleep modeDell MediaDirect and Dell Media Experience Help Connecting Your Computer to a TV or Audio DeviceConnector Video and Standard Audio Using Multimedia Video and S/PDIF Digital Audio Video cable Composite Video and Standard Audio Composite video adapter Composite Video and S/PDIF Digital Audio Pdif digital audio cable Component Video and Standard Audio Component video adapter Component Video and S/PDIF Digital Audio Standard audio cable Click Advanced Click S/PDIF Interface Enabling S/PDIF Digital AudioMicrosoft Windows XP Enabling the Display Settings for a TVClick Advanced Microsoft Windows VistaUsing Multimedia ExpressCard Blanks Using ExpressCardsInstalling an ExpressCard Removing an ExpressCard or Blank Using ExpressCards Using the Memory Card Reader Installing a Memory CardMemory Card Blanks Removing a Memory Card or Blank Connecting a Network or Broadband Modem Cable Setting Up and Using Networks100 Select an option under Choose a connection optionChecking Your Wireless Network Card Wireless Local Area NetworkWhat You Need to Establish a Wlan Connection Start Button and Connect To OptionRight-clickWireless Network Connection Click Properties Order Confirmation for Your Computer102 103 Connecting to a WlanDetermining the Wireless Network Device Manager Click Start→ Settings→ Control Panel→ Network Connections104 105 Completing the Connection to the Wlan106 Mobile Broadband or Wireless Wide Area NetworkConnecting to a Mobile Broadband Network Checking Your Dell Mobile Broadband Card107 Click Start→ All Programs→ Dell Wireless Dell Wi-Fi Catcher Network LocatorEnabling/Disabling the Dell Mobile Broadband Card 108109 110 Securing Your Computer PasswordsSecurity Cable Lock 111112 If Your Computer Is Lost or Stolen113 114 Troubleshooting Dell Technical Update ServiceDell Diagnostics 116 117 118 Dell Diagnostics Main Menu119 Dell Support Center Dell Support120 121 Dell PC Tune-UpDell Network Assistant Dell PC CheckupDellConnect Click Self Help→ Network /Internet→ Network Management123 Drive ProblemsHard drive problems Optical drive problemsMail, Modem, and Internet Problems Click Properties→ Tools→ Check Now125 126 Windows XP Click Start→ All Programs→ Modem Helper127 Error Messages128 129 130 131 Click Uninstall132 ExpressCard ProblemsKeyboard Problems Ieee 1394 Device ProblemsExternal Keyboard problems 133134 Unexpected charactersComputer does not start Lockups and Software ProblemsComputer stops responding Program stops responding or crashes repeatedlyDell MediaDirect problems Solid blue screen appears136 137 Other software problems138 Memory ProblemsNetwork Problems Mobile Broadband Wireless Wide Area Network Wwan139 140 Power Problems141 Printer ProblemsScanner Problems Click Properties and click PortsWindows XP 142 No sound from integrated speakers Sound and Speaker ProblemsNo sound from external speakers 143Remote Control Problems No sound from headphones144 145 Touch Pad or Mouse ProblemsIf the display is blank Video and Display ProblemsIf the display is difficult to read 146Drivers What Is a Driver?If only part of the display is readable 147Windows XP Click Start→ Control Panel Identifying DriversClick Properties→ Device Manager 148Using Windows Device Driver Rollback Reinstalling Drivers and UtilitiesProperties Click the Drivers tab→ Roll Back Driver 149Using the Drivers and Utilities Media At the Welcome Dell System Owner screen, click Next150 151 Manually Reinstalling DriversFix a Problem section, click Hardware Troubleshooter Troubleshooting Software and Hardware ProblemsWindows XP Click Start→ Help and Support 152Using Windows Vista System Restore Restoring Your Microsoft Windows Vista Operating System153 Click Start → Help and Support Creating a Restore PointRestoring the Computer to an Earlier Operating State 154Click Next→ Finish Restoring the Computer to the Default Factory ConfigurationClick Undo my last restoration, and then click Next 155Before You Begin Using the Operating System Media157 Reinstalling Windows VistaUsing Microsoft Windows System Restore Starting System RestoreRestoring Your Microsoft Windows XP Operating System 159 Using Dell PC Restore160 161 162 Before You Begin Adding and Replacing PartsRecommended Tools 163Turning Off Your Computer Before Working Inside Your Computer164 165 Hard Drive Removing the Hard Drive166 167 Replacing the Hard Drive Returning a Hard Drive to Dell168 Optical Drive Removing the Optical Drive169 Central Control Cover Replacing the Optical Drive170 Removing the Central Control Cover Replacing the Central Control Cover171 Keyboard Removing the Keyboard172 173 Replacing the KeyboardMemory Removing the Memory Module174 175 176 Replacing the Memory Module177 Modem178 Wireless Mini-Cards Subscriber Identity Module179 180 Removing a Wlan Card181 Replacing a Wlan Card182 Internal Card with Bluetooth Wireless Technology183 184 Removing a Mobile Broadband or Wwan Card185 Replacing a Wwan CardFlash Cache Module Removing the FCM186 187 Replacing the FCMCoin-Cell Battery Removing the Coin-Cell Battery188 189 Replacing the Coin-Cell Battery190 191 Dell QuickSet Features192 Identifying Your Computer Traveling With Your ComputerPacking the Computer 193Travel Tips Traveling by Air194 Getting Help Obtaining Assistance195 Technical Support and Customer Service DellConnect Online Services196 AutoTech Service Problems With Your OrderAutomated Order-Status Service 197198 199 Before You Call200 201 Contacting Dell202 203 SpecificationsSdio 204USB 205Lvds 206Wxga 207208 209 210 211 212 Using the System Setup Program Appendix213 System Setup Screen Viewing the System Setup ScreenChanging the Boot Sequence Commonly Used Options215 Cleaning Your Computer Computer, Keyboard, and Display216 Cleaning an Optical Mouse Cleaning a Non-Optical MouseTouch Pad MouseDell Technical Support Policy U.S. Only Media218 FCC Notice U.S. Only Definition of Dell-Installed Software and PeripheralsDefinition of Third-Party Software and Peripherals FCC Class BPP26L 220221 Macrovision Product Notice222 223 Glossary224 225 226 227 228 229 230 231 232 233 234 235 236 237 238 239 240 241 IndexSee also hard drive See also optical drive 242 243 244 245 246 SIM. See Subscriber Identity Module247 See also Mobile Broadband 248