9 Troubleshooting and Common Questions
My headset is unstable. | When you wear the headset, the microphone should rest as close to your cheek as possible |
| without touching. The microphone can be adjusted inward by the pivoting earpiece to optimize the |
| position of the headset. See Wearing the Headset. |
When I dial from my softphone application, nothing happens.
Speaking and/or listening volume is too low or too high.
Ensure your headset is charged.
Ensure your headset is subscribed to the USB adapter. See Subscribing a Headset.
Ensure that the Plantronics software is installed. To download, visit plantronics.com/software.
Ensure that you are using a compatible softphone application. For a list of compatible softphones, visit plantronics.com/software.
If the Plantronics software is not installed and you do not have a compatible softphone, you must first press the call control button and then use the softphone interface to place/answer/end calls.
Ensure that the headset is the default sound device. The Plantronics control panel will launch the sound devices control panel by going to Plantronics Control Panel > Preferences > General – Launch Audio Devices Control Panel.
Disconnect and
Restart your computer.
Adjust headset listening volume with volume button.
Adjust listening/speaking volumes in the computer’s sound control panel/system preferences. Adjust listening/speaking volumes in the softphone application.
The sound is distorted or I hear an echo in the headset.
Reduce speaking and/or listening volume on the computer using your softphone application. Point microphone towards your chin.
If the distortion is still present, lower the volume on the headset.
I can no longer hear any audio through my PC Speakers.
For Windows XP systems
•Refer to the “Audio” tab of the “Sounds and Audio Devices” option in your PC Control Panel.
•Under “Sound Playback”, change the default setting from “Plantronics D100” to your PC speakers. Click “OK” to confirm your change.
For Windows Vista systems
•Refer to the “Sound” option in your PC Control Panel.
•Under “Sound Playback”, change the default setting from “Plantronics D100” to your PC speakers. Click “OK” to confirm your change.
For Mac OS X
•Choose Apple menu > System Preferences and click Sound.
•Click Output, and then select “Internal Speakers” or your speaker choice.
Talk time performance is significantly | The replaceable battery is wearing out. Contact plantronics.com to purchase a new battery. Use |
degraded even after a full recharge. | only the battery type supplied by Plantronics. |
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