9 Troubleshooting and Common Questions

My headset is unstable.

When you wear the headset, the microphone should rest as close to your cheek as possible

 

without touching. The microphone can be adjusted inward by the pivoting earpiece to optimize the

 

position of the headset. See Wearing the Headset.

When I dial from my softphone application, nothing happens.

Speaking and/or listening volume is too low or too high.

Ensure your headset is charged.

Ensure your headset is subscribed to the USB adapter. See Subscribing a Headset.

Ensure that the Plantronics software is installed. To download, visit plantronics.com/software.

Ensure that you are using a compatible softphone application. For a list of compatible softphones, visit plantronics.com/software.

If the Plantronics software is not installed and you do not have a compatible softphone, you must first press the call control button and then use the softphone interface to place/answer/end calls.

Ensure that the headset is the default sound device. The Plantronics control panel will launch the sound devices control panel by going to Plantronics Control Panel > Preferences > General – Launch Audio Devices Control Panel.

Disconnect and re-connect the USB adapter. It will be solid red until it subscribes to the headset; it will be solid green when successfully subscribed to the headset.

Restart your computer.

Adjust headset listening volume with volume button.

Adjust listening/speaking volumes in the computer’s sound control panel/system preferences. Adjust listening/speaking volumes in the softphone application.

The sound is distorted or I hear an echo in the headset.

Reduce speaking and/or listening volume on the computer using your softphone application. Point microphone towards your chin.

If the distortion is still present, lower the volume on the headset.

I can no longer hear any audio through my PC Speakers.

For Windows XP systems

Refer to the “Audio” tab of the “Sounds and Audio Devices” option in your PC Control Panel.

Under “Sound Playback”, change the default setting from “Plantronics D100” to your PC speakers. Click “OK” to confirm your change.

For Windows Vista systems

Refer to the “Sound” option in your PC Control Panel.

Under “Sound Playback”, change the default setting from “Plantronics D100” to your PC speakers. Click “OK” to confirm your change.

For Mac OS X

Choose Apple menu > System Preferences and click Sound.

Click Output, and then select “Internal Speakers” or your speaker choice.

Talk time performance is significantly

The replaceable battery is wearing out. Contact plantronics.com to purchase a new battery. Use

degraded even after a full recharge.

only the battery type supplied by Plantronics.

 

 

Plantronics Savi User Guide

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Plantronics W445 manual Troubleshooting and Common Questions, My headset is unstable

W445 specifications

The Plantronics W445 is a versatile and innovative wireless headset designed primarily for office and professional use. Renowned for its comfort, audio quality, and advanced features, the W445 is ideal for individuals who need to communicate clearly and effectively in a busy work environment.

One of the standout features of the W445 is its impressive wireless range. This headset utilizes DECT technology to provide a wireless connection that can extend up to 350 feet from the base station. This level of freedom allows users to move around the office without losing connection, which is especially beneficial for multitasking during phone calls or virtual meetings.

Comfort is another key characteristic of the Plantronics W445. The headset is designed with padded ear cushions and an adjustable headband, ensuring a snug fit for long hours of wear. This ergonomic design minimizes discomfort, allowing for extended use without fatigue, which is essential for professionals who spend significant time on calls.

Audio quality is paramount in any communication device, and the W445 does not disappoint. It features wideband audio technology that delivers crystal-clear voice clarity, enhancing the overall communication experience. Additionally, the headset includes noise-canceling features, which help eliminate background noise, making conversations more focused and clear.

The W445 is also equipped with various convenient features that enhance usability. For instance, it incorporates one-touch control to answer and end calls seamlessly, making it easy for users to manage their calls efficiently. The headset also has a built-in mute feature, allowing users to mute their microphone with a simple button press when a private conversation is necessary.

Battery life is another highlight, as the W445 offers up to 12 hours of talk time on a single charge. This ensures that users can remain productive throughout the day without needing constant recharging. Moreover, it comes with a charging base that not only charges the headset but also neatly stores it when not in use.

Overall, the Plantronics W445 is an exceptional wireless headset tailored for the modern professional. With its advanced audio technologies, comfortable design, and practical features, it provides an overall superior communication experience in various workplace settings. Whether for call centers, remote work, or everyday office use, the W445 is a reliable choice that facilitates effective communication.