Desk Phone
Mobile
The handset lifter is installed but | Be sure the handset lifter power cord is firmly pushed into the |
does not lift the handset. | handset lifter jack on the base. |
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Pairing problems | Ensure the Bluetooth LED on the base flashes red and blue by |
| pressing the Bluetooth button for four seconds. |
| Ensure the Bluetooth mobile phone is in search mode. |
| When an active Bluetooth connection has been made, the base |
| Bluetooth LED will be solid blue. |
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Why doesn’t the base automatically | Ensure Plantronic software had been installed. |
reconnect with my mobile phone? | Ensure that the Auto Connect to Mobile Phone feature is Selected |
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| in the Plantronics Control Panel. |
| Ensure that Stop Auto Connect to Moible When Headset is |
| docked is Not Selected in the Plantronics Control Panel. |
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Softphone
When I dial from my softphone application, nothing happens.
Ensure your headset is charged.
Ensure your headset is subscribed to the base. See Subscribing a Headset.
Ensure that the Plantronics software is installed. To download, visit plantronics.com/software.
Ensure that you are using a compatible softphone application. For a list of compatible softphones, visit plantronics.com/ software.
If the Plantronics software is not installed and you do not have a compatible softphone, you must first press the base computer call button and then use the softphone interface to place/ answer/end calls.
Ensure that the headset is the default sound device. The Plantronics control panel will launch the sound devices control panel by going to Plantronics Control Panel > Preferences > General – Launch Audio Devices Control Panel.
Restart your computer.
Speaking and/or listening volume is | Adjust headset listening volume with volume button. |
too low or too high. | Adjust listening/speaking volumes in the computer’s sound |
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| control panel/system preferences. |
| Adjust listening/speaking volumes in the softphone application. |
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The sound is distorted or I hear an | Reduce speaking and/or listening volume on the computer using |
echo in the headset. | your softphone application. |
| Point microphone towards your chin. |
| If the distortion is still present, lower the volume on the headset. |
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I can no longer hear any audio | For Windows XP systems |
through my PC Speakers. | • Refer to the “Audio” tab of the “Sounds and Audio Devices” option |
| in your PC Control Panel. |
| • Under “Sound Playback”, change the default setting from Savi |
| Office to your PC speakers. Click “OK” to confirm your change. |
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