Softphone Compatibility

Call control from the headset is available for compatible softphones with no additional steps by the user except Skype™. For a list of compatible softphones visit plantronics.com/software . For Skype support, follow the steps below.

Skype will display the following message while installing the Plantronics software: “PlantronicsURE.exe wants to use Skype”. Choose “Allow Access” to connect.

NOTE You can also check your headset Skype connection status by going to Skype and checking the

Tools > Options > Advanced > Advanced Settings > ”Manage Other Programs Access” setting.

Multi-Phone Status Multi-Phone Status (MPS) is supported for Microsoft Lync/Office Communicator and Skype. When a call is placed or received on your deskphone or mobile phone that is paired to a Plantronics Bluetooth headset, your presence in Microsoft Lync/Office Communicator and Skype will be automatically updated to reflect a busy status. When your call is terminated, your presence will return to its previous state.

Mobile Phone and If you answer an incoming mobile call using the answer button on the mobile phone, the audio

Headset Audio will remain in the phone. If you answer an incoming call using the headset or base, the audio will be in the headset.

If the mobile phone audio is in the mobile phone, you can move the audio to the headset by short pressing the base mobile button when the LED is off. To move the mobile phone audio from the headset back to the mobile phone, hold the base mobile button for 3 seconds until the solid green LED turns off. The audio will be pushed back to the mobile phone.

Combine Audio From Any You can combine the audio of any two devices by simultaneously holding the base buttons of

Two Lines or Channels any two of the three base buttons until the LEDs become solid green. This is useful as a mini-teleconference call.

Conference Up to Three While on a call you can subscribe up to three additional headsets to your base for conferencing.

Additional Headsets

Join a conference call

1While the base has an active link, place the guest headset into primary user’s charge cradle (this connects the headset to the base).

When the base subscription light stops flashing green and yellow and remains yellow, the primary headset/user will hear a tone indicating a guest wishes to join the call.

2Press the primary user’s call button to accept the guest headset within ten seconds. Otherwise the request is terminated and the guest will hear an error tone in their headset.

NOTE To connect a guest headset that is of different variety than the primary headset, short press the base subscription button while the base has an active link. Next, press the guest headset volume up button until the indicator light turns on. When the base subscription LED stops flashing green and yellow and remains solid yellow, the request to join will be heard in the primary user’s headset and the primary user will have to press their call button within 10 seconds to accept the guest .

Exit a conference call

Guests headsets can remain as guests through multiple calls.

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Plantronics W710-M, W720-M Additional Headsets, Softphone Compatibility, Join a conference call, Exit a conference call
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W710-M, W720-M specifications

The Plantronics W720-M and W710-M are advanced wireless headsets designed for professional use, particularly in call centers and office environments. Both models offer the reliability and performance that businesses demand, coupled with user-friendly features that enhance productivity.

One of the standout characteristics of the W720-M and W710-M is their wireless connectivity. Utilizing DECT technology, these headsets provide a robust and interference-free connection, allowing users to enjoy high-quality audio without the constraints of cords. The range is impressive, offering up to 350 feet of wireless freedom, enabling employees to move around their workspace freely while still being connected to their phone or computer.

Audio quality is paramount in communication devices, and both models deliver exceptional sound clarity. Equipped with wideband audio technology, they facilitate crisp and clear calls, making it easier to engage in conversations without missing critical details. The W720-M features a noise-canceling microphone, dramatically reducing background noise and ensuring that your voice is heard clearly by the recipient.

Comfort is another key feature of these models. The W720-M comes with a cushioned headband and ear pads, designed for all-day wear. Whether in back-to-back calls or lengthy meetings, users can rely on these headsets to provide maximum comfort, minimizing fatigue. The W710-M, while also designed for comfort, offers a lighter build, catering to users who prefer a more discreet earpiece that weighs less on the ear.

Battery life in the W720-M and W710-M is impressive, with up to 12 hours of continuous talk time on a single charge. They also boast quick charge capabilities, allowing users to get back to work swiftly when the battery runs low.

Both headsets are compatible with various devices, including desk phones, PCs, and mobile devices. This versatility ensures that users can use them across different platforms, making them ideal for a range of settings. Furthermore, they are equipped with smart sensors that answer calls automatically when the headset is worn, providing a seamless transition between calls and enhancing efficiency.

In conclusion, the Plantronics W720-M and W710-M represent a perfect blend of comfort, performance, and technology tailored for the demanding environments of modern workplaces. Their advanced features, coupled with exceptional audio quality, make them invaluable tools for effective communication.
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