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Plantronics WO350, WO300 manual Softphone Support, Plantronics Savi User Guide

Models: WO300 WO350

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Softphone Support

Softphone Support

For a list softphones supported by PerSono Suite refer to www. plantronics.com/SoftphoneCompatibility PerSono Suite software supports all the softphones on the list with no additional steps by the user except Skype™.

To allow Skype to be a supported softphone in PerSono Suite please follow these steps:

1Ensure PerSono Suite software is running on your PC. You will see a headset icon in the lower right portion of the PC tray bar when PerSono Suite software is running.

2If Skype is running on your PC, Skype will notify you of the event that “PerSonoSuite.exe wants to use Skype”. Go to the “new event” tab located in the upper right of the Skype window and click on the red flag. You then will need to click on the “PerSonoSuite.exe” link to be taken to the “Manage API Access Control” screen.

3The “Manage API Access Control” screen will pop up stating that “Another program is trying to access Skype”. The name of the program will appear as “PerSonoSuite.exe” with the publisher “Plantronics, Inc.” You must select “Allow this program to use Skype” and click OK.

4To confirm that PerSono Suite is now supporting Skype, go to the “PC Panel” tab in PerSono Suite and ensure that Skype is listed under “Softphones”.

Plantronics Savi User Guide

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Plantronics WO350, WO300 manual Softphone Support, Plantronics Savi User Guide

Contents

Savi Office WO300/WO350 Wireless Headset System with Optional HL10 Lifter User GuideRefer to the CD for Animated Set Up instructions WelcomeContents 7 Using Your Savi Office Professional Wireless9 Troubleshooting and Common Questions Package Contents and Features1 Package Contents and Features Savi WO1 Base FeaturesAnimated Setup Guide 1.1 Savi WO1 BaseSavi WH350 Headset Features 1.2 Savi HeadsetCharge Cradle WH300 Headset1.3 HL10 Lifter Optional Additional HL10 Lifter Parts If RequiredHL10 Lifter Ringer Microphone2 Base Set Up 2.2 Connecting Base to Desk Phone2.3 Connecting Power Supply to Base 2.1 Attaching Charge Cradle to Base3 Headset Set Up 3.1 Adjust the Headband3.2Adjust the Mouthpiece 3.3 Docking and Charging the Headset4.2 Making a Test Call with Desk Phone 4 Configure and Test Call4.1 Checking Configuration 5.2 If You Do Not Hear a Dial Tone 5 Lifter Set Up Optional5.1 Installing Lifter 5.3 Additional Parts If Required 6 PC Set Up 6.1 Installing USB Cable6.2 Installing PerSono Suite Software 6.3 Making a Test Call with PC7 Using Your Savi Office Professional Wireless Powering Up HeadsetHeadset System To place a callSwitching Between Desk Phone and PC Audio Placing, Answering, and Ending Calls with PCMixing Desk Phone and PC Audio To place a callSubscribing a Master Headset Conferencing In Up to Three Additional HeadsetsMuting the Headset Setting Default Line to Desk Phone or PC Subscription Button Indicator LightSetting the Range Desk Phone and PC Talk Buttons Indicator LightsHeadset Indicator Light Talk TimeDesk Phone and PC Talk Buttons “Rules to Live By” Headset Call Control Button Functions8 PerSono Suite Software Audio Control1Start with your active desk phone call Softphone Support Plantronics Savi User GuideSettings - Base Settings Screen - Headset and BaseSettings - Headset Help for Base Settings Help for Base Settings Default SettingsSecurity Screen Advanced SettingsPC Panel Screen Plantronics Savi User Guide UpdatesSupport Screen I hear static 9 Troubleshooting and Common QuestionsI can’t hear a dial tone at the headset No audio connection to PC Plantronics, Inc 345 Encinal Street