User Manual
Prechecks before Service Call
1.Disk cannot be inserted.
? Is power on?
? Is the disk orientated correctly?
? Is the disk the correct type?
2.Access Failure
?Is the cartridge inserted?
?Is the SCSI ID set correctly?
?Are the SCSI bus terminated correctly?
?Is the cartridge set to write protect?
?Are other devices on the SCSI bus operating normally?
?Is the software device driver installed correctly?
Placing a service call
Contact your supplier or service company. They will probably require the following information;
Where purchased
Date of Purchase
Serial Number
Description of failure
System information which may include;
?Computer type and SCSI adapter type
?Software configuration (in DOS this will be the CONFIG.SYS and AUTOEXEC.BAT file)
?Type of device driver being used
Software and Driver Updates
Do you have the latest revisions?
Contact your supplier for firmware or driver updates.
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