For technical support issues please visit our website at www.polaroid.com. For further assistance, you can also call our technical support department toll free at
Q: I have taken photos and selected the “Get Images” button. I get a message that the images were successfully transferred but the photos do not appear on my computer. What do I do?
First ensure that you have in fact taken photos. Press the Shutter button to take some sample photos and then try downloading them again.
With test photos (if applicable to your camera), if the camera's power is off before you upload them to the computer, the photos are not stored in the camera’s memory. These photos should be uploaded quickly before the camera's power is off. If the photos are saved to the SD memory card, then all the photos should appear.
Q: How do I make sure I don't lose important pictures?
This camera requires an SD card for normal use. If the camera's power is off, nothing will happen to the images stored on the SD memory card. We recommend always downloading your photos to your computer as soon as possible to prevent unintentional data loss.
Q:I deleted images using the Polaroid Instant Memories. The images were also deleted from my computer. How do I recover images that I accidently deleted?
All images deleted using the Polaroid Instant Memories are sent to your computer’s Recycle or
Trash Bin and can be retrieved from there.
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