Troubleshooting Your Phone

 

 

 

 

 

Calling

 

 

 

 

 

 

 

 

 

Symptom

Problem

Corrective Action

 

 

 

 

 

 

There is no dial tone.

Power is not correctly applied to

Do one of the following steps:

 

 

the phone.

• Check that the display is illuminated.

 

 

 

 

• Make sure the LAN cable is inserted

 

 

properly at the rear of the phone (try

 

 

unplugging and re-inserting the

 

 

cable).

 

 

 

 

• If using Power over Ethernet (PoE),

 

 

have your system administrator check

 

 

that the switch is supplying power to

 

 

the phone.

 

 

 

 

 

 

 

Dial tone is not present on one of

Do one of the following steps:

 

 

the audio paths.

• Switch between Handset, Headset (if

 

 

present) or Hands-Free

 

 

 

Speakerphone to see if the dial tone is

 

 

present on other paths.

 

 

 

• If the dial tone exists on another path,

 

 

connect a different handset or

 

 

 

headset to isolate the problem.

 

 

 

 

The phone does not ring.

Ring volume is low.

While the phone is idle, adjust the ringing

 

 

level by pressing

or

.

 

 

 

 

 

Outbound or inbound calling is

Do one of the following:

 

 

unsuccessful.

• Place a call to the phone under

 

 

investigation. Check that the display

 

 

indicates incoming call information.

 

 

• Lift the handset. Ensure the dial tone

 

 

is present and place a call to another

 

 

extension or number. Check that the

 

 

display changes in response.

 

 

 

 

 

The phone has a Silent ring tone.

Choose a ring tone other than Silent. See

 

 

Updating the Ring Tone on page 2-20.

 

 

 

“Service Unavailable” appears

The user tapped the New Call

Check with your system administrator to

on the graphic display.

soft key, dialed a number with the

see when your phone will be registered.

 

handset on-hook, or attempted to

 

 

 

 

make a call from the contact

 

 

 

 

directory when the phone was

 

 

 

 

not registered.

 

 

 

 

 

 

 

 

5 - 5

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Image 193
Polycom 1500 manual Calling, Updating the Ring Tone on
Page 192 Page 194

1500 specifications

The Polycom 1500 is a sophisticated communications device designed to enhance the quality of voice calls in various business environments. This executive tabletop conference phone is renowned for its ability to deliver crystal-clear audio, making it an ideal choice for team meetings, conference calls, and collaborative discussions.

One of the standout features of the Polycom 1500 is its utilization of patented Polycom HD Voice technology, which ensures that every participant's voice is heard clearly and distinctly. This technology captures a wide frequency range, providing natural-sounding audio that significantly improves the overall call experience. The device also supports full-duplex audio, allowing users to speak and listen at the same time without any interruptions or cutouts, essential for smooth, dynamic conversations.

Connectivity is another key aspect of the Polycom 1500. It supports both traditional analog phone lines and Voice over Internet Protocol (VoIP), offering flexibility for different organizational needs. The phone features a large, intuitive LCD screen that displays call information, caller ID, and status updates, allowing for easy management of calls. The interface is user-friendly, enabling quick access to frequently used contacts and call settings.

In addition to its audio capabilities, the Polycom 1500 is equipped with advanced noise reduction technology. This feature minimizes background noise from the surrounding environment, ensuring that distractions do not interfere with the clarity of the conversation. This is particularly valuable in busy office settings or shared workspaces where multiple conversations might be taking place nearby.

Another notable characteristic of the Polycom 1500 is its scalability. The device can be integrated into larger Polycom systems, supporting multiple microphones and speakers, making it suitable for larger meeting rooms. Organizations can enhance their conferencing capabilities by adding more units as needed, facilitating seamless communication across teams.

The Polycom 1500 also prioritizes security, with encrypted communications ensuring that sensitive discussions remain confidential. Furthermore, its sleek design and durable construction make it a fitting addition to any professional setting, combining functionality with aesthetics.

In conclusion, the Polycom 1500 stands out in the realm of conference phones with its combination of HD voice technology, connectivity options, noise reduction, and expandability, making it an excellent choice for organizations looking to improve their communication efficiency.
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