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| Troubleshooting Your Polycom® CX200 Desktop Phone | |
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Access to Systems |
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Symptom | Problem |
| Corrective Action |
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There is no response from key | The Polycom CX200 desktop |
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presses. | phone is not in active state. |
| • Press the keys more slowly. |
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| • Make a call to the phone to check for |
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| inbound call display and ringing as |
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| normal. |
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Audio |
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Symptom | Problem |
| Corrective Action |
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There is no audio on the | Your Microsoft Office |
| Contact your system administrator to |
Polycom CX200 handset | Communication Server 2007 |
| ensure your account is configured in |
earpiece. | account may not be configured |
| Enterprise Voice mode. |
| correctly. |
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There is no audio on the | The headset is not properly |
| Ensure that the headset is properly |
headset. | connected or turned on. Volume |
| connected. Ensure that the headset |
| may be set too low. |
| amplifier (if required for your headset) is |
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| turned on and/or the volume is correctly |
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| adjusted). Verify that the phone is logged |
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| in and registered with Microsoft Office |
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| Communication Server 2007. |
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Pressing the Speakerphone key | The Audio settings in your |
| Adjust the audio settings in Microsoft |
has no effect. The sound still | Microsoft Office Communicator |
| Office Communicator 2007 to ensure that |
comes out of the handset | 2007 client are not correct. |
| speaker audio is directed to your |
earpiece. |
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| computer’s speakers. For more |
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| information, refer to Configuring Microsoft |
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| Office Communicator 2007 for Polycom |
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| CX200 Desktop Phone on page |
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