Manage Multiple Calls, To place a call on hold | Polycom CX500

Polycom® CX500/600/3000 IP Phone User Guide

Manage Multiple Calls

When you’re in a call, you’ll see several call controls that you can use to manage multiple calls.

To place a call on hold:

»From the In Call screen, select Hold, as shown next.

Microsoft Lync CU 7 update required for Music on Hold

Your phone requires the Microsoft Lync CU7 update to support the Music on Hold feature. Contact your Lync administrator to enable this option. (The administrator will need to apply the following command to the Lync server: set-CsClientPolicy -identity Global -EnableClientMusicOnHold $true).

Once enabled, you will see that option enabled on the Lync client.

When you put a call on hold, the other end will hear the configured music. You can change the music they hear using the Lync client.

For more information, see the forum Music on Hold (MoH) Lync Phone Edition on Lync TechCenter Forums.

To answer an incoming when you’re in an active call:

»From the Incoming call screen, select Answer, as shown next. Your active call is placed on hold and your second call is answered.

To switch between calls:

1Press the Home button on the phone, and select Active Call.

Polycom, Inc.

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Polycom CX500 manual Manage Multiple Calls, To place a call on hold, To answer an incoming when you’re in an active call

Contents

Polycom CX500/CX600/CX3000 IP Phone Trademark Information Patent Information Contents Use the Polycom CX500/600/3000 IP Phones Lync Phone Edition Sign Into Your Phone Sign In Using Microsoft Lync To sign in using Microsoft Lync To sign in on your phone using a PIN Make a Call To call by searching for a contact using the keypad To call from the Contacts screen on your phone To call from Microsoft Lync on your computer Use Call ControlsConnect your phone to your computer to receive audio To mute the audio of participants in a conference call Manage Incoming CallsTo manage an incoming call Microsoft Lync CU 7 update required for Music on Hold To answer an incoming when you’re in an active callTo switch between calls Manage Multiple Calls To make a new call and place the active call on hold To end a call To initiate a conference call Initiate a Conference CallTransfer a Call To transfer a call directly to a contact To transfer a call to a mobile phone To consult with a contact before transferring a callTo transfer a call to a Parking Lot View a Contact Card To view a contact card Change Your Status To change your status View Call Logs To view your call logs To check your voicemail Check Voice MailJoin a Meeting from the Calendar Joining Lync meetings on your phone Access Phone Settings and Help To join a meeting To access the general Help for the phone Reset Your PhoneTo access the Settings menu To access context-sensitive Help for a specific screen Governing Law Service AgreementsLimitations of Liability Warranty Exclusive Polycom Limited Warranty and Limitation LiabilityExclusions Class B Digital Device or Peripheral Safety and Compliance Part 15 FCC RulesInstallation Instructions Modifications PTC General Warning Safety and ComplianceNew Zealand Telepermit Brazil