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Polycom IP 7000 manual Troubleshooting Your Phone

Models: IP 7000

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Troubleshooting Your Phone

This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use the SoundStation IP 7000 conference phone with the Polycom HDX system in an unsupported VoIP environment. The tables in this chapter list possible trouble symptoms, the likely causes of these problems, and recommended corrective actions to take. Problems are grouped as follows:

•Calling

•SoundStation IP 7000 Display

•Upgrading the SoundStation IP 7000 Phone

If you require more information or assistance, contact your system administrator.

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Polycom IP 7000 manual Troubleshooting Your Phone

Contents

November, 2008 Edition 1725-40112-001 Rev. a Copyright Notice DisclaimerAbout This Guide Page Contents Page Before You Begin on Connecting the Phone to the Network on Before You Begin Parts ListRefer to Upgrading the Phone’s Software on OverviewFoot Network Cable Connecting the Phone to the NetworkUpdating the Polycom HDX System Software Setting Up the Polycom HDX SystemConnecting the Phone to the Polycom HDX System Polycom HDX System To Network Network Cable Connecting an Optional External Microphone Setting Up the PhoneConnecting Optional Auxiliary Audio Components To connect audio from a mobile phone Upgrading the Phone’s Software Using the Polycom Customer Support Provisioning ServerTo download the new software to the SoundPoint IP 7000 phone Running application filename 3111-40000-001.sip.ld Sip.cfg Phone1.cfg 000000000000.cfg Downloading New Software to the Phone Running application filename Page Troubleshooting Your Phone Calling Symptom Problem Corrective ActionAdvanced Admin Settings Settings a Dvanced Admin Settings Voice Call TypeUpgrading the SoundStation IP 7000 Phone SoundStation IP 7000 DisplayPage Limitations of Liability Safety NoticesService Agreements Governing LawExclusions Polycom Limited Warranty and Limitation LiabilityWarranty Exclusive Modifications Safety and Compliance Part 15 FCC RulesInstallation Instructions Class B Digital Device or PeripheralRussian Compliance Safety and ComplianceNumerics Index