Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments
Calling
Symptom | Problem | Corrective Action | |||
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Voice calls are not coming to the | The call type is not set correctly. | Ensure that the Polycom HDX system has | |||
SoundStation IP 7000 phone. |
| an active voice interface installed and it is | |||
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| listed as the first interface. Refer to the | |||
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| Administrator’s Guide for Polycom HDX | |||
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| Systems at |
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| http://www.polycom.com/videodocumenta | |||
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| There is a faulty connection | Do one of the following: | |||
| between the SoundStation IP | • Check the cabling. | |||
| 7000 phone and the Polycom | ||||
| • Ensure both the Polycom HDX system | ||||
| HDX system. | ||||
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| and the SoundStation IP 7000 can | |||
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| “see” each other. On the Polycom | ||
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| HDX system, go to System > System | ||
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| Information. On the phone, press the | ||
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| Menu key, and then select Settings > | ||
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| Advanced > Admin Settings > | ||
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| Voice Call Type. | ||
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There is a dial tone, but the call is |
| Do one of the following: | |||
not going through. |
| • Ensure that the Polycom HDX system | |||
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| has an active voice interface installed | ||
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| and it is listed as the first interface. | ||
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| • Ensure that the Polycom HDX | |||
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| system’s active voice interface is | ||
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| connected to an active network. | ||
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| • Verify the call type: | |||
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| Press |
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| Settings > A | dvanced > Admin | |
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| Settings > Voice Call Type. | ||
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| When prompted for the administrative | ||
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| password, enter 456. | ||
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| The Voice Call Type menu appears. | ||
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Verify that the call type is set to Auto. Setting to HDX Preference should not be necessary. Press the Select soft key if you change the selection.
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