Pontiac G8 manual How OnStar Service Works, Your Responsibility

4-38 Instruments and Controls

How OnStar Service Works

The OnStar system can record and transmit vehicle information. This information is automatically sent to an OnStar Call Center when the OnStar button is pressed, the emergency button is pressed, or if the airbags or AACN system deploy. The vehicle information usually includes your GPS location and, in the event of a crash, additional information regarding the accident that the vehicle has been involved in (e.g. the direction from which the vehicle was hit). When the Virtual Advisor feature of OnStar Hands-Free Calling is used, the vehicle also sends OnStar your GPS location so that we can provide services where you are located.

OnStar service cannot work unless the vehicle is in a place where OnStar has an agreement with a wireless service provider for service in that area. OnStar service also cannot work unless you are in

a place where the wireless service provider OnStar has hired for

that area has coverage, network capacity and reception when the service is needed, and technology that is compatible with the OnStar service. Not all services are available everywhere, particularly in remote or enclosed areas, or at all times.

Location information about the vehicle is only available if the GPS satellite signals are available and unobstructed.

The vehicle must have a working electrical system (including adequate battery power) for the OnStar equipment to operate. There are other problems OnStar cannot control that may prevent OnStar from providing OnStar service to you at any particular time or place. Some examples are damage to important parts of the vehicle in an accident, hills, tall buildings, tunnels, weather or wireless phone network congestion.

Your Responsibility

Increase the volume of the radio if you cannot hear the OnStar advisor. If the light next to the OnStar buttons is red, the system is not functioning properly and should be checked by your dealer/retailer.

If the light appears clear (no light is appearing), the OnStar subscription has expired. Press the blue OnStar button to confirm that the OnStar equipment is active.