Pontiac G8 manual Customer Information

Customer Information 12-1

Customer		Reporting Safety Defects
Information		Reporting Safety Defects
		to the United States
		Government	12-14
		Reporting Safety Defects
Customer Information		to the Canadian
		Government	12-14
Customer Satisfaction		Reporting Safety Defects
Procedure	12-1	to General Motors	12-14
Online Owner Center	12-3	Service Publications
Customer Assistance for		Ordering Information	12-15
Text Telephone (TTY)		Vehicle Data Recording
Users	12-4
		and Privacy
Customer Assistance
Offices	12-4	Vehicle Data Recording
GM Mobility		and Privacy	12-16
Reimbursement		Event Data Recorders	12-16
Program	12-5	OnStar®	12-17
Roadside Assistance		Navigation System	12-17
Program	12-6	Radio Frequency
Scheduling Service		Identification (RFID)	12-17
Appointments	12-8
Courtesy Transportation ....	12-9
Collision Damage
Repair	12-10

Customer Information

Customer Satisfaction Procedure

Your satisfaction and goodwill are important to your dealer and to Pontiac. Normally, any concerns with the sales transaction or the operation of the vehicle will be resolved by the dealer’s sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken:

STEP ONE: Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service, or parts manager, contact the owner of the dealership or the general manager.