9 - Problems and Solutions

Please refer to the table below for the most common problems. These can often be solved by reading the table below. If nothing corresponds to the list, or if the solutions applied do not solve the problem, contact your retailer

 

Problem

 

 

Observation

 

 

Probable Cause

 

 

Explanation/Solution

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Check the plug and

 

The heat pump does

 

Blank display

 

No electrical feed or

 

electrical connection.

 

not start

 

 

power supply

 

Check the line circuit

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

breaker

 

 

 

 

 

 

 

 

 

 

 

The heat pump does

 

 

Screen on

 

 

Low voltage

 

 

Find out reason and

 

 

not start

 

 

 

 

 

 

repair

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Check leakage, charge

 

The heat pump starts

 

 

 

 

Refrigerant circuit is

 

refrigerant with correct

 

 

 

 

 

 

amount.

 

and stops within a

 

 

 

 

damaged

 

 

 

 

 

 

 

Change compressor

 

few minutes

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

repair damaged

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

refrigerant circuit

 

 

 

 

 

 

 

 

 

 

 

 

The temperature of

 

 

 

 

 

 

 

 

Water temperature and

 

 

 

 

 

 

 

 

 

 

ambient temperature too

 

 

the water heater

 

 

The heat pump works

 

 

 

 

 

 

 

 

 

 

 

 

 

 

low Water amount used

 

 

increases very slowly

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

continuously too large.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The condensates are

 

 

 

 

Water condensate come

 

Attach the plastic

 

formed in humid

 

Water is running

 

 

conduit to the black

 

conditions on the cooling

 

 

from the condenser and

 

 

 

under

 

 

plastic outlet and direct

 

fins of the evaporator.

 

 

is part of normal

 

 

 

the heat pump

 

 

the water away from

 

Install the conduit to

 

 

operation

 

 

 

 

 

 

 

the unit

 

direct the water away

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

from the machine

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The frost is entailed by

 

 

 

 

 

 

 

 

 

 

 

the freezing of the

 

 

 

 

 

 

 

 

 

 

 

humid air on the wings

 

 

 

 

 

The thickness of the

 

 

Ambient temperature is

 

 

of the evaporator. It's

 

 

 

 

 

 

 

too low

 

 

quite natural and the

 

 

 

 

 

frost is thin

 

 

 

 

 

 

 

 

 

 

 

 

 

 

heat pump is going to

 

 

 

 

 

 

 

 

 

 

 

 

 

Some frost appears

 

 

 

 

 

 

 

 

defrost. Consider the

 

 

 

 

 

 

 

 

 

 

wintering of the heat

 

 

outside, on the wings

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

pump.

 

 

of the evaporator

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The thickness of the

 

 

 

 

 

 

 

 

 

 

 

frost is thick (the

 

 

The de-icing probe or

 

 

 

 

 

 

 

 

blades of the ventilator

 

 

 

 

Stop the heat pump and

 

 

 

 

 

 

 

the thermic circuit

 

 

 

 

 

 

 

may rub on the ice

 

 

 

 

call your retailer

 

 

 

 

 

 

 

breaker does not work

 

 

 

 

 

 

 

much more on the

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

inside)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The pressure of the

 

 

 

 

 

 

 

The heat pump

 

refrigerant shown on

 

Loss of refrigerant from

 

 

 

 

 

the manometer is very

 

the unit

 

 

 

 

works but the

 

 

 

Stop the heat pump and

 

 

low

 

 

 

 

 

temperature of the

 

 

 

 

 

call your retailer or a

 

 

 

 

 

 

 

 

 

water does not rise

 

The pressure of the

 

Breakdown or abnormal

 

refrigeration technician

(*)

 

 

 

 

 

 

 

 

manometer

 

 

 

 

 

 

 

 

 

wear of the compressor

 

 

 

 

 

 

 

is right

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Premier Heat Pumps – Water Heater and Chiller Manual

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Premier PHP HWC-260, PHP HWC-200, PHP HWC-150 user manual Problems and Solutions, Problem Observation Probable Cause
Page 20 Page 21

PHP HWC-150, PHP HWC-200, PHP HWC-260 specifications

The Premier PHP HWC-150, PHP HWC-260, and PHP HWC-200 are cutting-edge water heaters designed to meet the growing demand for energy-efficient and reliable heating solutions in residential and commercial applications. These models exemplify the perfect blend of advanced technology, user-friendly features, and robust performance, making them an excellent choice for customers seeking both value and efficiency.

The PHP HWC-150 has a compact design, making it ideal for small spaces. It offers a powerful heating capacity that ensures a consistent supply of hot water for everyday needs. This model is equipped with a high-efficiency heating element and advanced temperature control, allowing users to set their desired temperature with precision. Additionally, it features a digital display that provides real-time information on water temperature and operational status.

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All three models are constructed from durable materials, ensuring long-lasting performance and reliability. They include safety features such as automatic shut-off and thermostatic controls, providing peace of mind for users. Furthermore, these water heaters are designed with sustainability in mind, incorporating eco-friendly refrigerants and components that comply with environmental regulations.

In conclusion, the Premier PHP HWC series, including the HWC-150, HWC-260, and HWC-200, signifies a leap forward in water heating technology. Their advanced features, energy efficiency, and reliability make them suitable choices for a range of settings, reflecting the commitment to quality and innovation that Premier is known for. Whether for a small home or a larger facility, there is a model that fits every hot water need.
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