OBSERVED PROBLEM

Delayed ignition burner

Burner backfiring during combustion

Slight smoke or odor during initial operation

Dark residue on logs or inside of fireplace

Heater produces a clicking/ticking noise just after burner is lit or shut off

TROUBLESHOOTING

Continued

POSSIBLECAUSE

1.Manifold pressure is too low

2.Burner orifice clogged

1.Damaged burner

2.Gas regulator defective

1.Residues from manufacturing processes

2.Not enough air

3.Gas regulator defective

1.Improper log placement

2.Air holes at burner inlet blocked

3.Burner flame holes blocked

1.Metal expanding while heating or contracting while cooling

REMEDY

1.Contact local gas company

2.Clean burner (see Cleaning and Maintenance, page 13)

1.Clean burner orifice (see Cleaning and Maintenance, page 13)

2.Replace gas regulator

1.Problem will stop after a few hours of operation

2.Check burner for dirt and debris. If found, clean burner (see

Cleaning and Maintenance, page 13)

3. Replace gas regulator

1.Properly locate logs (see installing logs, page 26)

2.Clean out air holes at burner inlet. Periodically repeat as needed.

3.Remove blockage or replace burner

1.This is common with most heaters. If noise is excessive, contact qualified service person

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Procom QN300RYLA-W, QL300RYLA-W installation manual Cleaning and Maintenance

QN300RYLA-W, QN300RYLA, QL300RYLA, QL300RYLA-W specifications

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