Appendix B: Technical Support

Promise Technical Support provides several support options for Promise users to access information and updates. We encourage you to use one of our electronic services, which provide product information updates for the most efficient service and support.

If you decide to contact us, please have the following information available:

Product model and serial number

BIOS and driver version numbers

A description of the problem / situation

System configuration information, including: motherboard and CPU type, hard drive model(s), IDE/ATAPI drives & devices, and other controllers.

Technical Support Services

Promise OnlineTM Web Site

http://www.promise.com

 

(tech documents, drivers, utilities, etc.)

 

 

USA Tech Support Center

 

 

 

E-mail Support

support@promise.com

 

 

Fax Technical Support

(408) 228-6401

 

Attention: Technical Support

 

 

Phone Technical Support

(408) 228-6402

 

7:30-5:00pm M-F Pacific Standard Time

 

 

If you wish to write us for

Promise Technology, Inc.

support:

Attn: Technical Support

 

1745 McCandless Drive

 

Milpitas, CA 95035, USA

 

 

European Tech Support

 

 

 

E-mail Support

support@promise.nl

 

 

Fax Technical Support

+31 (0)40-256-9463

 

Attention: Technical Support

 

 

Phone Technical Support

+31 (0)40-235-2600

 

8:30-5:00pm The Netherlands Time

 

 

If you wish to write us for

Promise Technology Europe B.V.

support:

Attn: Technical Support

 

Luchthavenweg 81-125

 

5657 EA Eindhoven, The Netherlands

 

 

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Promise Technology S150 user manual Appendix B Technical Support, Technical Support Services, USA Tech Support Center

S150 specifications

Promise Technology S150 is an advanced storage solution designed to meet the data management needs of modern businesses. This high-performance storage appliance is characterized by its scalability, reliability, and user-friendly management interface, making it an optimal choice for organizations looking to optimize their data storage strategies.

One of the standout features of the S150 is its support for multiple RAID levels, including RAID 0, 1, 5, 6, and 10. This ensures that businesses can tailor their storage configurations based on their specific redundancy and performance requirements. The S150's software-defined storage capabilities provide flexibility in allocating resources, enabling organizations to manage their data efficiently and improve overall performance.

In terms of connectivity, the Promise S150 offers a range of options, including high-speed 10GbE and Fibre Channel interfaces. These technologies ensure that data transfer rates remain high, minimizing latency and allowing seamless access to applications and data. Additionally, the device supports hot-swappable drives, allowing users to replace or upgrade components without downtime, further enhancing productivity.

The management of the S150 is simplified through the Promise Management software, which provides intuitive controls and monitoring capabilities. Users can easily configure storage settings, monitor performance metrics, and maintain data integrity using the built-in tools. The software's graphical user interface makes it straightforward even for those without extensive IT experience, reducing the administrative burden on staff.

Another notable characteristic of the S150 is its robust security features. It provides options for data encryption both at rest and in transit, ensuring that sensitive information is protected against unauthorized access. Advanced user authentication protocols further enhance security, making it suitable for enterprises dealing with confidential data.

The S150 is also designed with energy efficiency in mind. Its intelligent cooling system and power management features help to reduce overall energy consumption, which is crucial for organizations looking to lower operational costs and reduce their environmental impact.

In summary, Promise Technology S150 stands out in the storage market due to its combination of scalability, versatility, and robust management features. With its support for multiple RAID configurations, high-speed connectivity options, intuitive management software, and strong security protocols, the S150 is well-equipped to support the data demands of businesses today and into the future. It represents a reliable and efficient solution for those looking to enhance their data storage infrastructure.