TROUBLESHOOTING
If your phone is not performing to your expectations, please try these simple steps first
Problem | Solution | Troubleshooting |
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| • Make sure the AC adapter is plugged into the |
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The CHARGE/IN USE | base and wall outlet. |
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indicator won’t illuminate | • Make sure the handset is properly seated on the |
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when the handset is placed | base. |
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on the base. | • Make sure the charging contacts on the handset |
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| are clean. |
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| • Move the handset and/or base to a different |
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| location away from metal objects or appliances |
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The audio sounds weak | and try again. |
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• Press CH/DELETE to help eliminate |
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and/or scratchy. |
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background noise. |
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| • Make sure that the handset is not too far from |
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| the base. |
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| • Check both ends of the base telephone line cord. |
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| • Make sure the AC adapter is plugged into the |
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| base and wall outlet. |
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Can’t make or receive calls. | • Disconnect the AC adapter for a few minutes. |
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| Then reconnect it. |
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| • Make sure that the handset is not too far from |
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| the base. |
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| • The battery pack may be weak. Charge the |
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| battery for |
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The handset doesn’t ring or | • The handset may be too far away from the base |
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receive a page. | unit. |
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| • Place the base unit away from appliances or |
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| metal objects. |
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| • Keep the handset away from microwave ovens, |
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| computers, remote control toys, wireless |
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| microphones, alarm systems, intercoms, room |
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Severe noise interference. | monitors, fluorescent lights, and electrical |
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| appliances. |
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| • Move the base to another location or turn off the |
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| source of interference. |
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