10. Troubleshooting
The appliance fails to work when first connected to the electricity supply
Check there are no faults with the socket you are using by plugging in an appliance you know to be working.
Make sure that you have switched the appliance ‘on’.
The voltage may be incorrect.
The appliance seems to be continually running
The appliance will make a sound when first started; this will gradually fade over a period of time.
The door has been opened frequently.
The door isn’t properly closed because the seals need cleaning, or are damaged.
The door is damaged – leading to it dropping out of correct alignment with the appliance.
The appliance has recently been filled with more food than usual.
Ventilation is compromised – the vent requires cleaning or clearing from obstruction.
There is inadequate ventilation around the appliance
–other appliances or units are too close. The appliance has been overloaded with food for chilling or freezing.
The ‘Quick Freeze’ function has been switched on.
The outer casing of the appliance is warm
The appliance may become warm on the outside when first switched on to prevent condensation forming.
The lamp does not work
The appliance is not plugged into the wall socket / a fuse has blown.
The bulb requires replacing.
The temperature inside the appliance is not right
The door has not been closed properly.
The appliance is too close to a heat source, or in direct sunlight.
The vents at the rear are blocked / obstructed.
The appliance is making noises
The appliance is cooled by the compressor, which will make a certain amount of noise when the appliance is switched on. The amount of noise depends on the age of the appliance (older appliances may become noisier), the positioning of the appliance (a levelled appliance is less noisy) and how the appliance is used.
During use, you may hear the sound of the refrigerant being circulated, and the sound of it flowing when the compressor is off. The sound of the compressor itself, which is a humming sound and a click when the compressor switches off and on.
When you are starting the appliance for the first time, or have had the appliance switched off for a prolonged length of time, the sounds described above may be louder.
You may hear hissing or gurgling noises from the appliance – these are due to the automatic defrosting process.
Piping and the evaporator may also make noises should the ambient temperature around the appliance change.
If noises seem to be too loud, or a little unusual it is more than likely because the appliance requires levelling, or it is touching a unit.
Flashing indicator bar
In the unlikely event of a flashing indicator bar occuring, please contact your service provider.
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