Troubleshooting

 

259

 

 

 

 

 

Action

Yes

No

 

Step 4

The problem is solved.

Contact customer

 

Check if the tray is available in the printer driver.

 

support.

 

Note: If necessary, manually add the tray in the printer driver to make it

 

 

 

available for print jobs. For more information, see “Updating available

 

 

 

options in the printer driver” on page 46.

 

 

 

Is the tray available in the printer driver?

 

 

 

 

 

USB/parallel interface card does not operate correctly

 

 

 

 

 

 

 

Action

Yes

No

 

 

 

 

 

Step 1

Go to step 2.

Check if you have a

 

Make sure the USB or parallel interface card is installed.

 

supported USB or

 

a Install the USB or parallel interface card. For more information, see

 

parallel interface card.

 

 

Note: A USB or parallel

 

“Installing an Internal Solutions Port” on page 32.

 

 

b Print a menu settings page, and then check if the USB or parallel

 

interface card from

 

 

another printer may

 

interface card is listed in the Installed Options list.

 

 

 

not work on this

 

 

 

 

Is the USB or parallel interface card listed in the Installed Options list?

 

printer.

 

 

 

 

 

 

 

 

Step 2

Contact customer

Connect the cable to

 

Check if you are using the correct cable and if it is connected securely to

support.

the USB or parallel

 

the USB or parallel interface card.

 

interface card

 

 

 

connector.

 

Is the correct cable securely connected to the USB or parallel interface

 

 

 

card?

 

 

 

 

 

Paper feed problems

 

 

Jammed pages are not reprinted

 

 

 

 

 

 

 

Action

Yes

No

 

 

 

 

 

Turn on Jam Recovery.

The problem is solved.

Contact customer

 

a From the home screen, navigate to:

 

support.

> Settings > General Settings > Print Recovery

bFrom the Jam Recovery menu, touch the arrows to scroll to On or

Auto.

cTouch Submit.

Do pages reprint after a jam?

Page 259
Image 259
Lexmark MX511DE, 35S5703 Paper feed problems, USB/parallel interface card does not operate correctly, Troubleshooting 259