Paper feed problems, Troubleshooting 259 | Lexmark MX511DE, 35S5703

Troubleshooting			259

	Action	Yes	No
	Step 4	The problem is solved.	Contact customer
	Check if the tray is available in the printer driver.		support.
	Note: If necessary, manually add the tray in the printer driver to make it
	available for print jobs. For more information, see “Updating available
	options in the printer driver” on page 46.
	Is the tray available in the printer driver?

USB/parallel interface card does not operate correctly

	Action	Yes	No

	Step 1	Go to step 2.	Check if you have a
	Make sure the USB or parallel interface card is installed.		supported USB or
	a Install the USB or parallel interface card. For more information, see		parallel interface card.
			Note: A USB or parallel
	“Installing an Internal Solutions Port” on page 32.		Note: A USB or parallel
	b Print a menu settings page, and then check if the USB or parallel		interface card from
			another printer may
	interface card is listed in the Installed Options list.		another printer may
	interface card is listed in the Installed Options list.		not work on this
			not work on this
	Is the USB or parallel interface card listed in the Installed Options list?		printer.


	Step 2	Contact customer	Connect the cable to
	Check if you are using the correct cable and if it is connected securely to	support.	the USB or parallel
	the USB or parallel interface card.		interface card
			connector.
	Is the correct cable securely connected to the USB or parallel interface
	card?

Paper feed problems
Jammed pages are not reprinted

	Action	Yes	No

	Turn on Jam Recovery.	The problem is solved.	Contact customer
	a From the home screen, navigate to:		support.

> Settings > General Settings > Print Recovery

bFrom the Jam Recovery menu, touch the arrows to scroll to On or

Auto.

cTouch Submit.

Do pages reprint after a jam?

Image 259

Lexmark MX511DE, 35S5703 Paper feed problems, USB/parallel interface card does not operate correctly, Troubleshooting 259

Contents

October Users Guide Contents Copying Loading paper and specialty mediaPaper and specialty media guide Printing Saving money and the environment 203 Faxing 103Scanning 126 Understanding the printer menus 134 Clearing jams 227 Troubleshooting 240Maintaining the printer 213 Managing the printer 224 303 Safety information Safety informationPage What are you looking for? Find it here Learning about the printerFinding information about the printer Learning about the printer Other countries and regions-See the printed Selecting a location for the printer Printer configurations Understanding the basic functions of the scanner Automatic document feeder ADF Scanner glass Using the ADF and scanner glassUsing the ADF Using the scanner glass Use Using the printer control panelUnderstanding the printer control panel Understanding the printer control panel Understanding the home screen Indicator light color and its corresponding printer status This may also appear on the home screen Using the touch-screen buttonsFeatures Feature Description Other touch-screen buttons For Macintosh users Setting up and using the home screen applicationsFinding the IP address of the computer For Windows users Customizing the home screen Accessing the Embedded Web ServerClick Settings General Settings Home screen customization Finding the IP address of the printer Finding information about the home screen applications Setting up Forms and FavoritesUnderstanding the different applications Activating the home screen applications Click Settings Apps Apps Management Forms and Favorites Setting up Card CopyClick Settings Apps Apps Management Card Copy Setting up Multi Send Using MyShortcut UseTo Setting up Scan to NetworkClick Settings Apps Apps Management Multi Send Click Settings Apps Apps Management Scan to Network Setting up Remote Operator Panel Exporting and importing a configurationClick Settings Remote Operator Panel Settings Click Submit Installing internal options Additional printer setupAvailable internal options Accessing the controller board Close the shield, and then the access door Installing a memory cardPage Installing an optional card Page Installing an Internal Solutions Port Long ISP cable Page Page Page Page Installing a printer hard disk Page Page Removing a printer hard disk Order of installation Installing hardware optionsInstalling optional trays Page Page Line port Attaching cables Macintosh Setting up the printer softwareInstalling the printer software Updating available options in the printer driver Windows Click Update Now ‑ Ask PrinterWindows 7 or earlier For Windows users Preparing to set up the printer on an Ethernet networkInstalling the printer on an Ethernet network Networking Select Ethernet connection, and then click Continue For Macintosh users AppleTalk select your printer Add Preparing to set up the printer on a wireless network Using the Push Button Configuration method Connecting the printer using the Wireless Setup WizardNetwork/Ports Active NIC Auto Using the Personal Identification Number PIN method For Windows users Setting up serial printing Click Continue Finish Reports Menu Settings Verifying printer setupPrinting a menu settings Printing a network setup Loading trays Setting the paper size and typeConfiguring Universal paper settings Loading paper and specialty media LGL A4 Exec Page Page Page Loading the multipurpose feeder Page Page Page Linking and unlinking trays Click Settings Paper MenuLinking and unlinking trays Assigning a custom paper type Using the Embedded Web ServerUsing the printer control panel Creating a custom name for a paper type Select a custom name you want to configure, and then touch Configuring a custom namePaper Menu Custom Types Tips on using envelopes Using specialty mediaTips on using letterhead Tips on using transparenciesPage Paper guidelines Paper characteristics Selecting preprinted forms and letterhead Using recycled paper and other office papersFiber content Selecting paper Unacceptable paper examples 182 x 257 mm 17 x 10.1 Letter 215.9 x 279.4 mm X 11 Supported paper sizes, types, and weightsStoring paper Supported paper sizes Paper and specialty media guide Paper type 250 ‑ or Multipurpose feeder Duplex mode Supported paper types and weights Printing a document PrintingPrinting forms and a document Printing forms Printing from a flash drive Adjusting toner darknessClick Settings Print Settings Quality Menu Toner Darkness Settings Print Settings Quality Menu Toner Darkness Supported flash drives and file types Storing print jobs in the printer Printing confidential and other held jobsRecommended flash drives File type Printing confidential and other held jobs Modifying confidential print settingsPrinting Touch Printing information pages Canceling a print job For Macintosh users Making a quick copy Copying using the ADFCopying Making copies Copying on transparencies Copying using the scanner glassCopying photos Copying on specialty media Copying to a different size Customizing copy settingsMaking copies using paper from a selected tray Copying on letterhead Copy Copy from Mixed Sizes Copy to Auto Size Match Copy It Copying different paper sizesExample 1 Copying on mixed paper sizes Example 2 Copying on a single paper size Copying on both sides of the paper duplexing Adjusting copy qualityReducing or enlarging copies Collated Not collated Collating copies Copying multiple pages onto a single sheet Placing separator sheets between copiesBetween Copies Between Jobs Between Pages Off Placing a header or footer on pages Placing information on copiesPlacing an overlay message on each Copy from Canceling a copy jobCanceling a copy job while pages are being printed Understanding the copy options Sides Duplex ContentScale Darkness Margin Shift Cover Page SetupAdvanced Duplex Save As Shortcut Custom Job Paper SaverAdvanced Imaging Create Booklet Mailing Setting up the printer to e-mailSetting up the e-mail function Creating an e-mail shortcut using the Embedded Web Server Mailing a document Creating an e-mail shortcut using the printer control panelSending an e-mail using the printer control panel Click Settings Sending an e‑mail using the address book Sending an e‑mail using a shortcut number Adding e-mail subject and message information Customizing e-mail settingsChanging the output file type Understanding the e-mail options Canceling an e-mail Send As ResolutionMailing 101 Mailing 102 SetupScan Preview Transmission Log Faxing Setting up the printer to faxFaxing 103 Click Settings Fax Settings Analog Fax Setup Initial fax setupUsing the printer control panel for fax setup Using the Embedded Web Server for fax setup Scenario 1 Standard telephone line Setup 1 Printer is connected to a dedicated fax lineTips for this setup Choosing a fax connection Connected to the same telephone wall jack Faxing 106 Connected to different wall jacks Faxing 107 Faxing 108 Faxing 109 Scenario 2 Digital Subscriber Line DSL Faxing 110 Scenario 3 VoIP telephone service Faxing 111 Setup 1 Printer is connected directly to a cable modem Faxing 112 Part name Part number Lexmark adapter plug 40X8519 Page Faxing 115 Connecting the printer to a wall jack in Germany Setting the outgoing fax name and number Connecting to a distinctive ring serviceSettings Fax Settings Analog Fax Setup Answer On Sending a fax Setting the date and timeConfiguring the printer to observe daylight saving time Sending a fax using the printer control panel Fax tab Enable fax Sending a fax using the computer Faxing 119 Sending a fax using a shortcut numberSending a fax using the address book Sending a fax at a scheduled time Creating shortcuts Click Settings Manage Shortcuts Fax Shortcut Setup Viewing a fax log Customizing fax settingsChanging the fax resolution Making a fax lighter or darker Touch Delete Selected Jobs Canceling an outgoing faxClick Settings Reports Click Fax Job Log or Fax Call Log Blocking junk faxes Holding faxes Holding and forwarding faxesForwarding a fax Faxing 124 Understanding the fax options Faxing 125 Delayed SendThis option lets you send a fax at a later time or date Scanning 126 Using Scan to NetworkScanning Scanning to an FTP address Scanning 127 Creating an FTP shortcut using the Embedded Web ServerCreating an FTP shortcut using the printer control panel Creating shortcuts Scanning 128 Scanning to an FTP address using the printer control panelScanning to an FTP address using a shortcut number Scanning to an FTP address Click Scan Profile Create Scan Profile Scanning to a computer using the Embedded Web ServerScanning to a computer or flash drive Scanning 129 Click Next Close Setting up Scan to Computer This option lets you type a file name for the scan image Understanding the scan optionsScanning to a flash drive FTP Address Scanning 132 Setup Menus list Understanding the printer m enusUnderstanding the printer menus 134 Understanding the printer menus 135 Default Source menuPaper menu Paper Size/Type menu MP Feeder Size Understanding the printer menus 136MP Feeder Type Manual Envelope Size Understanding the printer menus 137Manual Paper Size Manual Paper Type Understanding the printer menus 138 Configure MP menuSubstitute Size menu Paper Texture menu Understanding the printer menus 139 Understanding the printer menus 140 Paper Weight menu Understanding the printer menus 141 Paper Loading menu Use Custom Name Custom Types menuCustom Names menu Understanding the printer menus 142 Custom Scan Sizes menu Universal Setup menuUnderstanding the printer menus 143 Reports menu Reports MenuUnderstanding the printer menus 144 Understanding the printer menus 145 Network/Ports menuActive NIC menu Standard Network or Network x menu Understanding the printer menus 146 Understanding the printer menus 147 To access the menu, navigate to either of the followingNetwork Card menu TCP/IP menu Understanding the printer menus 148 IPv6 menu Wireless menuUnderstanding the printer menus 149 AppleTalk menu To access the menu, navigate to any of the followingUnderstanding the printer menus 150 Understanding the printer menus 151 Standard USB menuUSB Buffer Understanding the printer menus 152 Smtp Setup menu Understanding the printer menus 153 Understanding the printer menus 154 Miscellaneous Security Settings menuSecurity menu Confidential Print menu Understanding the printer menus 155 Disk Wiping menu Set Date and Time menu Security Audit Log menuUnderstanding the printer menus 156 General Settings menu Settings menuUnderstanding the printer menus 157 Keyboard Quiet ModeRun Initial setup Understanding the printer menus 158 Displayed Information Understanding the printer menus 159Paper Sizes Scan to PC Port Range Understanding the printer menus 160 Understanding the printer menus 161 Understanding the printer menus 162 Understanding the printer menus 163 Hibernate Timeout on Connection Print Recovery Error RecoveryUnderstanding the printer menus 164 Press Sleep Button Factory DefaultsExport Configuration Package Understanding the printer menus 165 Understanding the printer menus 166 Copy Settings menu Understanding the printer menus 167 Understanding the printer menus 168 Fax Mode Analog Fax Setup menu Fax Settings menuUnderstanding the printer menus 169 Understanding the printer menus 170 Fax Cover Fax Send Settings menu items and their descriptionsResolution Understanding the printer menus 171 Dial Prefix Understanding the printer menus 172 Understanding the printer menus 173 Understanding the printer menus 174 Fax Receive Settings menu items and their descriptions Understanding the printer menus 175 Understanding the printer menus 176 Fax Log Settings menu items and their descriptions Understanding the printer menus 177 ‑mail Settings menuSpeaker Settings menu items and their descriptions Answer On menu items and their descriptions Format Understanding the printer menus 178 Orientation Understanding the printer menus 179 Understanding the printer menus 180 Use cc/bcc Understanding the printer menus 181 Understanding the printer menus 182 FTP Settings menu Understanding the printer menus 183 FTP bit Depth Understanding the printer menus 184File Name Flash Drive menu Scan SettingsUnderstanding the printer menus 185 Understanding the printer menus 186 Scan Bit Depth Understanding the printer menus 187 Understanding the printer menus 188 Print Settings menu items and their descriptionsCopies Paper Saver Border Understanding the printer menus 189Duplex Binding Paper Saver Orientation Setup menu Print SettingsUnderstanding the printer menus 190 Resource Save Finishing menuUnderstanding the printer menus 191 Download Target Separator Source Understanding the printer menus 192 Pixel Boost Print ResolutionQuality menu Understanding the printer menus 193 Understanding the printer menus 194 Job Accounting menu Understanding the printer menus 195 Utilities menu Understanding the printer menus 196 XPS menu PCL Emul menu PostScript menuUnderstanding the printer menus 197 Understanding the printer menus 198 PCL Emulation Settings Tray Renumber Understanding the printer menus 199 Scale Html menuUnderstanding the printer menus 200 Font Size Menu item Description Help menuImage menu Understanding the printer menus 201 Understanding the printer menus 202 Conserving supplies Using recycled paperSaving money and the environment Saving paper and toner Saving energy Using Eco‑ModeClick Settings General Settings Eco‑Mode select a setting Click Settings General Settings Quiet Mode select a setting Saving money and the environment 205 Adjusting Sleep modeClick Settings General Settings Timeouts Settings General Settings Timeouts Sleep Mode Click Settings General Settings Using Hibernate ModeAdjusting the brightness of the display Click Settings General Settings Sleep Button Settings Recycling Lexmark packaging Settings General Settings Screen BrightnessRecycling Recycling Lexmark productsPage Disposing of a printer hard disk Securing the printerStatement of Volatility Erasing volatile memory Erasing non‑volatile memory Using the printer control panelTouch Wipe All Settings Touch Back Exit Config Menu Touch Disk Encryption Enable Configuring printer hard disk encryptionUsing the Embedded Web Server Click Settings Security Disk Encryption Lexmark security Web Finding printer security information Maintaining the printer 213 Cleaning the printer partsCleaning the printer Maintaining the printer Maintaining the printer 214 Cleaning the scanner glassClose the scanner cover Ordering supplies Using genuine Lexmark parts and suppliesChecking the status of parts and supplies Estimated number of remaining pages Regular cartridge Ordering toner cartridgesMaintaining the printer 216 Return Program cartridge Ordering an ADF separator roller Ordering a maintenance kitStoring supplies Ordering an imaging unit Replacing the toner cartridge Replacing suppliesPage Maintaining the printer 220 Replacing the imaging unitPage Before moving the printer Moving the printer Shipping the printer Moving the printer to another location Checking the virtual display Finding advanced networking and administrator informationSetting up e‑mail alerts Managing the printer Notification Description Click Settings Print Settings Supply Notifications Settings General Settings Factory Defaults Restore Now Restoring factory default settingsManaging the printer 226 Clearing jams 227 Clearing jamsAvoiding jams Load paper properly Use recommended paper Understanding jam messages and locations Jam access area Printer control panel message What to do Clearing jams 230 ‑page jam, open front door y.xxPage Page Models, select Next Clear the jam, press OK ‑page jam, open rear door y.xx ‑page jam, clear standard bin y.xx Clearing jams 235 ‑page jam, remove tray 1 to clear duplex y.xx ‑page jam, open tray x y.xx ‑page jam, clear manual feeder y.xx ‑page jam, open automatic feeder top cover y.xx Models, select Next Clear the jam, press OK Understanding printer messages Troubleshooting Close front door Configuration change, some held jobs were not restoredTroubleshooting 241 Change paper source to paper size load orientation Defective flash detected Error reading USB drive. Remove USBError reading USB hub. Remove hub Complex page, some data may not have printed Imaging unit low 84.xy Fax partition inoperative. Contact system administratorFax Station Name not set up. Contact system administrator Fax Station Number not set up. Contact system administrator Insufficient memory for Flash Memory Defragment operation Insufficient memory, some held jobs will not be restoredImaging unit very low, x estimated pages remain 84.xy Incorrect paper size, open paper source Load manual feeder with custom type name paper orientation Insufficient memory to support Resource Save featureInsufficient memory to collate job Load manual feeder with custom string paper orientation Load paper source with paper size paper orientation Troubleshooting 246Load paper source with custom string paper orientation Load paper source with custom type name paper orientation Memory full Maintenance kit low 80.xyMaintenance kit nearly low 80.xy Maintenance kit very low, x estimated pages remain 80.xy Non‑Lexmark supply type, see User’s Guide 33.xy Network x software errorNo analog phone line connected to modem, fax is disabled Memory full, cannot send faxes Printer had to restart. Last job may be incomplete Reinstall missing or unresponsive cartridge 31.xyReinstall missing or unresponsive imaging unit 31.xy Not enough free space in flash memory for resources Replace cartridge, printer region mismatch 42.xy Troubleshooting 250Replace all originals if restarting job Replace cartridge, 0 estimated pages remain 88.xy Replace jammed originals if restarting job Troubleshooting 251Replace defective imaging unit 31.xy Replace imaging unit, 0 estimated pages remain 84.xy Scanner automatic feeder cover open Restore held jobs?Scanner disabled by admin Replace unsupported imaging unit 32.xy Standard network software error Serial option x errorSmtp server not set up. Contact system administrator Some held jobs were not restored Solving printer problems Action Yes Basic printer problemsTroubleshooting 255 Printer is not responding Printer display is blank Troubleshooting 256 Action Yes Step Problem is solved Go to step Hardware and internal option problemsInternal Solutions Port does not operate correctly Troubleshooting 257 Troubleshooting 258 Tray problemsStep Problem is solved. Go to step USB/parallel interface card does not operate correctly Paper feed problemsTroubleshooting 259 Settings General Settings Print Recovery Paper jam message remains after jam is cleared Troubleshooting 260Action Yes Step Go to step Problem is solved Paper frequently jams Confidential and other held jobs do not print Solving print problemsPrinting problems Troubleshooting 261 Troubleshooting 262 Error message about reading the flash drive appearsIncorrect characters print Job prints from the wrong tray or on the wrong paper Troubleshooting 263Large jobs do not collate Printing slows down Troubleshooting 264Click File Print Advanced Print As Image OK OK Print jobs do not print Troubleshooting 265 Print job takes longer than expected Troubleshooting 266Settings General Settings Settings General Settings Print Recovery Page Protect Off Tray linking does not work Troubleshooting 267 Characters have jagged or uneven edges Print quality problemsTroubleshooting 268 Unexpected page breaks occur Clipped pages or images Troubleshooting 269 Compressed images appear on prints Troubleshooting 270Gray background on prints Horizontal voids appear on prints Troubleshooting 271 Incorrect margins on prints Troubleshooting 272 Paper curl Troubleshooting 273 Print irregularities Troubleshooting 274 Print is too dark Troubleshooting 275 Print is too light Troubleshooting 276 Printer is printing blank pages Troubleshooting 277 Printer is printing solid black pages Troubleshooting 278 Repeating defects appear on prints Troubleshooting 279 Shadow images appear on prints Troubleshooting 280Skewed print Streaked horizontal lines appear on prints Troubleshooting 281 Streaked vertical lines appear on prints Troubleshooting 282 Toner fog or background shading appears on prints Troubleshooting 283 Transparency print quality is poor Troubleshooting 284Toner rubs off Toner specks appear on prints Uneven print density Troubleshooting 285Vertical voids appear on prints Copier does not respond Solving copy problems Partial document or photo copies Troubleshooting 287Poor copy quality Troubleshooting 288 Troubleshooting 289 Solving fax problemsScanner unit does not close Caller ID is not shown Troubleshooting 290Cannot send or receive a fax Troubleshooting 291 Can receive but not send faxes Troubleshooting 292 293 Yes Problem is solved Go to step Received fax has poor print quality Fax and e-mail functions are not set upTroubleshooting 294 Settings General Settings Run initial setup Yes Submit Troubleshooting 295 Solving scanner problemsClick Settings Fax Settings Analog Fax Setup Poor scanned image quality Troubleshooting 296Cannot scan from a computer Partial document or photo scans Scan job was not successful Troubleshooting 297Step Change the file name. Go to step Stamp or Overwrite Troubleshooting 298Existing file check box Scanner does not respond Troubleshooting 299 Click Settings Apps Apps Management System tab Log Solving home screen applications problemsAn application error has occurred Troubleshooting 300 Troubleshooting 301 Mail Troubleshooting 302Contacting customer support Tech Library October Product informationEdition notice 303 Noise emission levels Trademarks304 305 Temperature informationProduct disposal Static sensitivity notice Laser notice label may be affixed to this printer as shown Laser noticeLaser advisory label 306 Hibernate Mode Power consumptionProduct power consumption Sleep Mode European Community EC directives conformity Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada Licensing notices 309 Regulatory notices for telecommunication terminal equipment 310 Uso del prodotto in Svizzera Using this product in SwitzerlandUtilisation de ce produit en Suisse Verwendung dieses Produkts in der Schweiz Industry Canada Canada Regulatory notices for wireless productsModular component notice Exposure to radio frequency radiation Industry Canada Canada Taiwan NCC RF notice statement313 ΤΗΣ Οδηγιασ 1999/5/ΕΚ 314 315 Lexmark International, Inc., Lexington, KY Limited warranty service Limited warranty316 317 Extent of limited warrantyLimitation of liability Additional rights 318 Patent acknowledgment Numerics Symbols250‑sheet tray installing 42 550‑sheet tray installing IndexPage Page Page Page Page Page Page Page