Troubleshooting

300

Solving home screen applications problems

An application error has occurred

Action

Yes

No

 

 

 

Step 1

Go to step 2.

Contact customer

Check the system log for relevant details.

 

support.

 

 

aOpen a Web browser, and then type the printer IP address in the address field.

If you do not know the IP address of the printer, then you can:

View the IP address on the printer home screen.

Print a network setup page or the menu settings pages, and then locate the IP address in the TCP/IP section.

Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.

bClick Settings > Apps > Apps Management > System tab > Log.

cFrom the Filter menu, select an application status.

dFrom the Application menu, select an application, and then click Submit.

Does an error message appear in the log?

Step 2

The problem is solved. Contact customer

Resolve the error.

support.

Is the application working now?

 

Embedded Web Server does not open

Action

Yes

No

 

 

 

Step 1

The problem is solved.

Go to step 2.

aTurn on the printer.

bOpen a Web browser, and then type the printer IP address.

cPress Enter.

Does the Embedded Web Server open?

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Lexmark 35S5703, 35S5704 Solving home screen applications problems, Embedded Web Server does not open, Troubleshooting 300