Troubleshooting

 

297

 

 

 

 

 

Action

Yes

No

 

Step 3

Go to step 4.

See “Cleaning the

 

Clean the scanner glass and the ADF glass using a clean, lintfree cloth

 

scanner glass” on

 

dampened with water.

 

page 214.

 

Is the scanner glass clean?

 

 

 

 

 

 

 

Step 4

Go to step 5.

Place the document or

 

Check the placement of the document or photo.

 

photo facedown on the

 

Make sure the document or photo is loaded facedown on the scanner

 

scanner glass in the

 

 

upper left corner.

 

glass in the upper left corner.

 

 

 

 

 

Is the document or photo loaded correctly?

 

 

 

 

 

 

 

Step 5

Go to step 6.

See “Print quality

 

Send a print job, and then check for print quality problems.

 

problems” on

 

From the General Settings menu, adjust the EcoMode settings.

 

page 268.

 

 

 

 

From the Copy menu, adjust the Darkness setting.

 

 

 

When the print becomes faded, replace the toner cartridge.

 

 

 

Is the print quality satisfactory?

 

 

 

 

 

 

 

Step 6

Go to step 7.

Change the Content

 

Check the scan settings.

 

Type and Content

 

From the Scan screen, make sure the Content Type and Content Source

 

Source settings to

 

 

match the document

 

settings are correct for the document being scanned.

 

 

 

being scanned.

 

 

 

 

Are the Content Type and Content Source settings correct for the

 

 

 

document being scanned?

 

 

 

 

 

 

 

Step 7

Problem solved.

Contact customer

 

Increase the scan resolution settings for a higherquality output.

 

support.

 

Did the increased resolution produce a higherquality output?

 

 

Scan job was not successful

 

 

 

 

 

 

 

Action

Yes

No

 

 

 

 

 

Step 1

Go to step 2.

Connect the cables

 

Check the cable connections.

 

properly.

 

Make sure the Ethernet or USB cable is securely connected to the

 

 

 

computer and the printer.

 

 

Are the cables securely connected?

Step 2

Change the file name. Go to step 3.

Check if the file name is already in use.

Is the file name already in use?

Page 297
Image 297
Lexmark 35S5704, 35S5703, MX511DHE Scan job was not successful, Troubleshooting 297, Step Change the file name. Go to step