Lexmark 35S5704, 35S5703, MX511DHE, MX511DE manual Scan job was not successful, Troubleshooting 297

Troubleshooting			297
	Action	Yes	No
	Step 3	Go to step 4.	See “Cleaning the
	Clean the scanner glass and the ADF glass using a clean, lint‑free cloth		scanner glass” on
	dampened with water.		page 214.
	Is the scanner glass clean?
	Step 4	Go to step 5.	Place the document or
	Check the placement of the document or photo.		photo facedown on the
	Make sure the document or photo is loaded facedown on the scanner		scanner glass in the
			upper left corner.
	glass in the upper left corner.
	Is the document or photo loaded correctly?
	Step 5	Go to step 6.	See “Print quality
	Send a print job, and then check for print quality problems.		problems” on
	• From the General Settings menu, adjust the Eco‑Mode settings.		page 268.
	• From the Copy menu, adjust the Darkness setting.
	• When the print becomes faded, replace the toner cartridge.
	Is the print quality satisfactory?
	Step 6	Go to step 7.	Change the Content
	Check the scan settings.		Type and Content
	From the Scan screen, make sure the Content Type and Content Source		Source settings to
			match the document
	settings are correct for the document being scanned.
			being scanned.
	Are the Content Type and Content Source settings correct for the
	document being scanned?
	Step 7	Problem solved.	Contact customer
	Increase the scan resolution settings for a higher‑quality output.		support.
	Did the increased resolution produce a higher‑quality output?
Scan job was not successful
	Action	Yes	No
	Step 1	Go to step 2.	Connect the cables
	Check the cable connections.		properly.
	Make sure the Ethernet or USB cable is securely connected to the
	computer and the printer.

Are the cables securely connected?

Step 2 Change the file name. Go to step 3.

Check if the file name is already in use.

Is the file name already in use?