Printer display is blank, Troubleshooting 256 | Lexmark 35S5703

Troubleshooting			256

	Action	Yes	No
	Step 8	Go to step 9.	Connect the printer
	Check if one end of the printer cable is plugged into a port on the printer		cable securely to the
	and the other to the computer, print server, option, or other network		printer and the
	device.		computer, print server,
			option, or other
	Is the printer cable securely attached to the printer and the computer,		network device.

	print server, option, or other network device?

	Step 9	Go to step 10.	Turn off the printer,
	Make sure to install all hardware options properly and remove any packing		remove all packing
	material.		materials, then
	material.		reinstall the hardware
			reinstall the hardware
	Are all hardware options properly installed and all packing material		options, and then turn
			on the printer.
	removed?		on the printer.
	removed?

	Step 10	Go to step 11.	Use correct printer
	Check if you have selected the correct port settings in the printer driver.		driver settings.
	Are the port settings correct?

	Step 11	Go to step 12.	Install the correct
	Check the installed printer driver.		printer driver.
	Is the correct printer driver installed?

	Step 12	The problem is solved.	Contact customer
	Turn off the printer, then wait for about 10 seconds, and then turn the		support.
	printer back on.
	Is the printer working?

Printer display is blank

	Action	Yes	No

	Step 1	The problem is solved.	Go to step 2.
	Press the Sleep button on the printer control panel.
	Does Ready appear on the printer display?

	Step 2	The problem is solved.	Turn off the printer,
	Turn off the printer, then wait for about 10 seconds, and then turn the		and then contact
	printer back on.		customer support.
	Do Please wait and Ready appear on the printer display?

Image 256

Lexmark 35S5703, 35S5704, MX511DHE, MX511DE manual Printer display is blank, Troubleshooting 256

Contents

Users Guide October Contents Loading paper and specialty media Paper and specialty media guidePrinting Copying Faxing 103 Scanning 126Understanding the printer menus 134 Saving money and the environment 203 Troubleshooting 240 Maintaining the printer 213Managing the printer 224 Clearing jams 227 303 Safety information Safety informationPage Learning about the printer Finding information about the printerLearning about the printer What are you looking for? Find it here Selecting a location for the printer Other countries and regions-See the printed Printer configurations Understanding the basic functions of the scanner Using the ADF and scanner glass Using the ADFUsing the scanner glass Automatic document feeder ADF Scanner glass Using the printer control panel Understanding the printer control panelUnderstanding the printer control panel Use Indicator light color and its corresponding printer status Understanding the home screen Using the touch-screen buttons FeaturesFeature Description This may also appear on the home screen Other touch-screen buttons Setting up and using the home screen applications Finding the IP address of the computerFor Windows users For Macintosh users Accessing the Embedded Web Server Click Settings General Settings Home screen customizationFinding the IP address of the printer Customizing the home screen Setting up Forms and Favorites Understanding the different applicationsActivating the home screen applications Finding information about the home screen applications Click Settings Apps Apps Management Forms and Favorites Setting up Card CopyClick Settings Apps Apps Management Card Copy Using MyShortcut Setting up Multi Send Setting up Scan to Network Click Settings Apps Apps Management Multi SendClick Settings Apps Apps Management Scan to Network UseTo Setting up Remote Operator Panel Exporting and importing a configurationClick Settings Remote Operator Panel Settings Click Submit Installing internal options Additional printer setupAvailable internal options Accessing the controller board Installing a memory card Close the shield, and then the access doorPage Installing an optional card Page Installing an Internal Solutions Port Long ISP cable Page Page Page Page Installing a printer hard disk Page Page Removing a printer hard disk Order of installation Installing hardware optionsInstalling optional trays Page Page Attaching cables Line port Setting up the printer software Installing the printer softwareUpdating available options in the printer driver Macintosh Windows Click Update Now ‑ Ask PrinterWindows 7 or earlier Preparing to set up the printer on an Ethernet network Installing the printer on an Ethernet networkNetworking For Windows users For Macintosh users Select Ethernet connection, and then click Continue Preparing to set up the printer on a wireless network AppleTalk select your printer Add Using the Push Button Configuration method Connecting the printer using the Wireless Setup WizardNetwork/Ports Active NIC Auto Using the Personal Identification Number PIN method For Windows users Setting up serial printing Click Continue Finish Verifying printer setup Printing a menu settingsPrinting a network setup Reports Menu Settings Setting the paper size and type Configuring Universal paper settingsLoading paper and specialty media Loading trays LGL A4 Exec Page Page Page Loading the multipurpose feeder Page Page Page Linking and unlinking trays Click Settings Paper MenuLinking and unlinking trays Using the Embedded Web Server Using the printer control panelCreating a custom name for a paper type Assigning a custom paper type Select a custom name you want to configure, and then touch Configuring a custom namePaper Menu Custom Types Using specialty media Tips on using letterheadTips on using transparencies Tips on using envelopesPage Paper characteristics Paper guidelines Using recycled paper and other office papers Fiber contentSelecting paper Selecting preprinted forms and letterhead Unacceptable paper examples Supported paper sizes, types, and weights Storing paperSupported paper sizes 182 x 257 mm 17 x 10.1 Letter 215.9 x 279.4 mm X 11 Paper and specialty media guide Supported paper types and weights Paper type 250 ‑ or Multipurpose feeder Duplex mode Printing Printing forms and a documentPrinting forms Printing a document Adjusting toner darkness Click Settings Print Settings Quality Menu Toner DarknessSettings Print Settings Quality Menu Toner Darkness Printing from a flash drive Supported flash drives and file types Storing print jobs in the printer Printing confidential and other held jobsRecommended flash drives File type Printing confidential and other held jobs Modifying confidential print settingsPrinting Touch Canceling a print job Printing information pages For Macintosh users Copying using the ADF CopyingMaking copies Making a quick copy Copying using the scanner glass Copying photosCopying on specialty media Copying on transparencies Customizing copy settings Making copies using paper from a selected trayCopying on letterhead Copying to a different size Copying different paper sizes Example 1 Copying on mixed paper sizesExample 2 Copying on a single paper size Copy Copy from Mixed Sizes Copy to Auto Size Match Copy It Copying on both sides of the paper duplexing Adjusting copy qualityReducing or enlarging copies Collating copies Collated Not collated Copying multiple pages onto a single sheet Placing separator sheets between copiesBetween Copies Between Jobs Between Pages Off Placing a header or footer on pages Placing information on copiesPlacing an overlay message on each Canceling a copy job Canceling a copy job while pages are being printedUnderstanding the copy options Copy from Content ScaleDarkness Sides Duplex Cover Page Setup Advanced DuplexSave As Shortcut Margin Shift Paper Saver Advanced ImagingCreate Booklet Custom Job Setting up the printer to e-mail Setting up the e-mail functionCreating an e-mail shortcut using the Embedded Web Server Mailing Creating an e-mail shortcut using the printer control panel Sending an e-mail using the printer control panelClick Settings Mailing a document Sending an e‑mail using a shortcut number Sending an e‑mail using the address book Adding e-mail subject and message information Customizing e-mail settingsChanging the output file type Canceling an e-mail Understanding the e-mail options Send As ResolutionMailing 101 Setup Scan PreviewTransmission Log Mailing 102 Faxing Setting up the printer to faxFaxing 103 Initial fax setup Using the printer control panel for fax setupUsing the Embedded Web Server for fax setup Click Settings Fax Settings Analog Fax Setup Setup 1 Printer is connected to a dedicated fax line Tips for this setupChoosing a fax connection Scenario 1 Standard telephone line Faxing 106 Connected to the same telephone wall jack Faxing 107 Connected to different wall jacks Faxing 108 Scenario 2 Digital Subscriber Line DSL Faxing 109 Scenario 3 VoIP telephone service Faxing 110 Setup 1 Printer is connected directly to a cable modem Faxing 111 Faxing 112 Part name Part number Lexmark adapter plug 40X8519 Page Connecting the printer to a wall jack in Germany Faxing 115 Setting the outgoing fax name and number Connecting to a distinctive ring serviceSettings Fax Settings Analog Fax Setup Answer On Setting the date and time Configuring the printer to observe daylight saving timeSending a fax using the printer control panel Sending a fax Sending a fax using the computer Fax tab Enable fax Sending a fax using a shortcut number Sending a fax using the address bookSending a fax at a scheduled time Faxing 119 Click Settings Manage Shortcuts Fax Shortcut Setup Creating shortcuts Customizing fax settings Changing the fax resolutionMaking a fax lighter or darker Viewing a fax log Canceling an outgoing fax Click Settings Reports Click Fax Job Log or Fax Call LogBlocking junk faxes Touch Delete Selected Jobs Holding faxes Holding and forwarding faxesForwarding a fax Understanding the fax options Faxing 124 Faxing 125 Delayed SendThis option lets you send a fax at a later time or date Using Scan to Network ScanningScanning to an FTP address Scanning 126 Creating an FTP shortcut using the Embedded Web Server Creating an FTP shortcut using the printer control panelCreating shortcuts Scanning 127 Scanning to an FTP address using the printer control panel Scanning to an FTP address using a shortcut numberScanning to an FTP address Scanning 128 Scanning to a computer using the Embedded Web Server Scanning to a computer or flash driveScanning 129 Click Scan Profile Create Scan Profile Setting up Scan to Computer Click Next Close Understanding the scan options Scanning to a flash driveFTP Address This option lets you type a file name for the scan image Scanning 132 Setup Menus list Understanding the printer m enusUnderstanding the printer menus 134 Default Source menu Paper menuPaper Size/Type menu Understanding the printer menus 135 MP Feeder Size Understanding the printer menus 136MP Feeder Type Understanding the printer menus 137 Manual Paper SizeManual Paper Type Manual Envelope Size Configure MP menu Substitute Size menuPaper Texture menu Understanding the printer menus 138 Understanding the printer menus 139 Paper Weight menu Understanding the printer menus 140 Paper Loading menu Understanding the printer menus 141 Custom Types menu Custom Names menuUnderstanding the printer menus 142 Use Custom Name Custom Scan Sizes menu Universal Setup menuUnderstanding the printer menus 143 Reports menu Reports MenuUnderstanding the printer menus 144 Network/Ports menu Active NIC menuStandard Network or Network x menu Understanding the printer menus 145 Understanding the printer menus 146 To access the menu, navigate to either of the following Network Card menuTCP/IP menu Understanding the printer menus 147 Understanding the printer menus 148 IPv6 menu Wireless menuUnderstanding the printer menus 149 AppleTalk menu To access the menu, navigate to any of the followingUnderstanding the printer menus 150 Understanding the printer menus 151 Standard USB menuUSB Buffer Smtp Setup menu Understanding the printer menus 152 Understanding the printer menus 153 Miscellaneous Security Settings menu Security menuConfidential Print menu Understanding the printer menus 154 Disk Wiping menu Understanding the printer menus 155 Set Date and Time menu Security Audit Log menuUnderstanding the printer menus 156 General Settings menu Settings menuUnderstanding the printer menus 157 Quiet Mode Run Initial setupUnderstanding the printer menus 158 Keyboard Understanding the printer menus 159 Paper SizesScan to PC Port Range Displayed Information Understanding the printer menus 160 Understanding the printer menus 161 Understanding the printer menus 162 Hibernate Timeout on Connection Understanding the printer menus 163 Print Recovery Error RecoveryUnderstanding the printer menus 164 Factory Defaults Export Configuration PackageUnderstanding the printer menus 165 Press Sleep Button Copy Settings menu Understanding the printer menus 166 Understanding the printer menus 167 Understanding the printer menus 168 Fax Mode Analog Fax Setup menu Fax Settings menuUnderstanding the printer menus 169 Understanding the printer menus 170 Fax Send Settings menu items and their descriptions ResolutionUnderstanding the printer menus 171 Fax Cover Understanding the printer menus 172 Dial Prefix Understanding the printer menus 173 Fax Receive Settings menu items and their descriptions Understanding the printer menus 174 Understanding the printer menus 175 Fax Log Settings menu items and their descriptions Understanding the printer menus 176 ‑mail Settings menu Speaker Settings menu items and their descriptionsAnswer On menu items and their descriptions Understanding the printer menus 177 Understanding the printer menus 178 Format Understanding the printer menus 179 Orientation Understanding the printer menus 180 Understanding the printer menus 181 Use cc/bcc FTP Settings menu Understanding the printer menus 182 Understanding the printer menus 183 FTP bit Depth Understanding the printer menus 184File Name Flash Drive menu Scan SettingsUnderstanding the printer menus 185 Understanding the printer menus 186 Understanding the printer menus 187 Scan Bit Depth Understanding the printer menus 188 Print Settings menu items and their descriptionsCopies Understanding the printer menus 189 Duplex BindingPaper Saver Orientation Paper Saver Border Setup menu Print SettingsUnderstanding the printer menus 190 Finishing menu Understanding the printer menus 191Download Target Resource Save Understanding the printer menus 192 Separator Source Print Resolution Quality menuUnderstanding the printer menus 193 Pixel Boost Job Accounting menu Understanding the printer menus 194 Utilities menu Understanding the printer menus 195 XPS menu Understanding the printer menus 196 PCL Emul menu PostScript menuUnderstanding the printer menus 197 PCL Emulation Settings Understanding the printer menus 198 Understanding the printer menus 199 Tray Renumber Html menu Understanding the printer menus 200Font Size Scale Help menu Image menuUnderstanding the printer menus 201 Menu item Description Understanding the printer menus 202 Using recycled paper Saving money and the environmentSaving paper and toner Conserving supplies Using Eco‑Mode Click Settings General Settings Eco‑Mode select a settingClick Settings General Settings Quiet Mode select a setting Saving energy Adjusting Sleep mode Click Settings General Settings TimeoutsSettings General Settings Timeouts Sleep Mode Saving money and the environment 205 Using Hibernate Mode Adjusting the brightness of the displayClick Settings General Settings Sleep Button Settings Click Settings General Settings Settings General Settings Screen Brightness RecyclingRecycling Lexmark products Recycling Lexmark packagingPage Securing the printer Statement of VolatilityErasing volatile memory Disposing of a printer hard disk Using the printer control panel Touch Wipe All SettingsTouch Back Exit Config Menu Erasing non‑volatile memory Configuring printer hard disk encryption Using the Embedded Web ServerClick Settings Security Disk Encryption Touch Disk Encryption Enable Finding printer security information Lexmark security Web Cleaning the printer parts Cleaning the printerMaintaining the printer Maintaining the printer 213 Maintaining the printer 214 Cleaning the scanner glassClose the scanner cover Using genuine Lexmark parts and supplies Checking the status of parts and suppliesEstimated number of remaining pages Ordering supplies Ordering toner cartridges Maintaining the printer 216Return Program cartridge Regular cartridge Ordering a maintenance kit Storing suppliesOrdering an imaging unit Ordering an ADF separator roller Replacing supplies Replacing the toner cartridgePage Replacing the imaging unit Maintaining the printer 220Page Moving the printer Before moving the printer Moving the printer to another location Shipping the printer Finding advanced networking and administrator information Setting up e‑mail alertsManaging the printer Checking the virtual display Click Settings Print Settings Supply Notifications Notification Description Settings General Settings Factory Defaults Restore Now Restoring factory default settingsManaging the printer 226 Clearing jams Avoiding jamsLoad paper properly Clearing jams 227 Understanding jam messages and locations Use recommended paper Jam access area Printer control panel message What to do ‑page jam, open front door y.xx Clearing jams 230Page Page ‑page jam, open rear door y.xx Models, select Next Clear the jam, press OK ‑page jam, clear standard bin y.xx ‑page jam, remove tray 1 to clear duplex y.xx Clearing jams 235 ‑page jam, open tray x y.xx ‑page jam, clear manual feeder y.xx ‑page jam, open automatic feeder top cover y.xx Models, select Next Clear the jam, press OK Troubleshooting Understanding printer messages Configuration change, some held jobs were not restored Troubleshooting 241Change paper source to paper size load orientation Close front door Error reading USB drive. Remove USB Error reading USB hub. Remove hubComplex page, some data may not have printed Defective flash detected Fax partition inoperative. Contact system administrator Fax Station Name not set up. Contact system administratorFax Station Number not set up. Contact system administrator Imaging unit low 84.xy Insufficient memory, some held jobs will not be restored Imaging unit very low, x estimated pages remain 84.xyIncorrect paper size, open paper source Insufficient memory for Flash Memory Defragment operation Insufficient memory to support Resource Save feature Insufficient memory to collate jobLoad manual feeder with custom string paper orientation Load manual feeder with custom type name paper orientation Troubleshooting 246 Load paper source with custom string paper orientationLoad paper source with custom type name paper orientation Load paper source with paper size paper orientation Maintenance kit low 80.xy Maintenance kit nearly low 80.xyMaintenance kit very low, x estimated pages remain 80.xy Memory full Network x software error No analog phone line connected to modem, fax is disabledMemory full, cannot send faxes Non‑Lexmark supply type, see User’s Guide 33.xy Reinstall missing or unresponsive cartridge 31.xy Reinstall missing or unresponsive imaging unit 31.xyNot enough free space in flash memory for resources Printer had to restart. Last job may be incomplete Troubleshooting 250 Replace all originals if restarting jobReplace cartridge, 0 estimated pages remain 88.xy Replace cartridge, printer region mismatch 42.xy Troubleshooting 251 Replace defective imaging unit 31.xyReplace imaging unit, 0 estimated pages remain 84.xy Replace jammed originals if restarting job Restore held jobs? Scanner disabled by adminReplace unsupported imaging unit 32.xy Scanner automatic feeder cover open Serial option x error Smtp server not set up. Contact system administratorSome held jobs were not restored Standard network software error Solving printer problems Basic printer problems Troubleshooting 255Printer is not responding Action Yes Troubleshooting 256 Printer display is blank Hardware and internal option problems Internal Solutions Port does not operate correctlyTroubleshooting 257 Action Yes Step Problem is solved Go to step Troubleshooting 258 Tray problemsStep Problem is solved. Go to step Paper feed problems Troubleshooting 259Settings General Settings Print Recovery USB/parallel interface card does not operate correctly Troubleshooting 260 Action Yes Step Go to step Problem is solvedPaper frequently jams Paper jam message remains after jam is cleared Solving print problems Printing problemsTroubleshooting 261 Confidential and other held jobs do not print Troubleshooting 262 Error message about reading the flash drive appearsIncorrect characters print Job prints from the wrong tray or on the wrong paper Troubleshooting 263Large jobs do not collate Printing slows down Troubleshooting 264Click File Print Advanced Print As Image OK OK Troubleshooting 265 Print jobs do not print Troubleshooting 266 Settings General SettingsSettings General Settings Print Recovery Page Protect Off Print job takes longer than expected Troubleshooting 267 Tray linking does not work Print quality problems Troubleshooting 268Unexpected page breaks occur Characters have jagged or uneven edges Troubleshooting 269 Clipped pages or images Compressed images appear on prints Troubleshooting 270Gray background on prints Troubleshooting 271 Horizontal voids appear on prints Troubleshooting 272 Incorrect margins on prints Troubleshooting 273 Paper curl Troubleshooting 274 Print irregularities Troubleshooting 275 Print is too dark Troubleshooting 276 Print is too light Troubleshooting 277 Printer is printing blank pages Troubleshooting 278 Printer is printing solid black pages Troubleshooting 279 Repeating defects appear on prints Shadow images appear on prints Troubleshooting 280Skewed print Troubleshooting 281 Streaked horizontal lines appear on prints Troubleshooting 282 Streaked vertical lines appear on prints Troubleshooting 283 Toner fog or background shading appears on prints Troubleshooting 284 Toner rubs offToner specks appear on prints Transparency print quality is poor Uneven print density Troubleshooting 285Vertical voids appear on prints Solving copy problems Copier does not respond Partial document or photo copies Troubleshooting 287Poor copy quality Troubleshooting 288 Troubleshooting 289 Solving fax problemsScanner unit does not close Caller ID is not shown Troubleshooting 290Cannot send or receive a fax Troubleshooting 291 Troubleshooting 292 Can receive but not send faxes Yes Problem is solved Go to step 293 Fax and e-mail functions are not set up Troubleshooting 294Settings General Settings Run initial setup Yes Submit Received fax has poor print quality Troubleshooting 295 Solving scanner problemsClick Settings Fax Settings Analog Fax Setup Troubleshooting 296 Cannot scan from a computerPartial document or photo scans Poor scanned image quality Scan job was not successful Troubleshooting 297Step Change the file name. Go to step Stamp or Overwrite Troubleshooting 298Existing file check box Troubleshooting 299 Scanner does not respond Solving home screen applications problems An application error has occurredTroubleshooting 300 Click Settings Apps Apps Management System tab Log Troubleshooting 301 Troubleshooting 302 Contacting customer supportTech Library Mail Product information Edition notice303 October Noise emission levels Trademarks304 Temperature information Product disposalStatic sensitivity notice 305 Laser notice Laser advisory label306 Laser notice label may be affixed to this printer as shown Power consumption Product power consumptionSleep Mode Hibernate Mode Industry Canada compliance statement Avis de conformité aux normes de l’industrie du CanadaLicensing notices European Community EC directives conformity Regulatory notices for telecommunication terminal equipment 309 310 Using this product in Switzerland Utilisation de ce produit en SuisseVerwendung dieses Produkts in der Schweiz Uso del prodotto in Svizzera Regulatory notices for wireless products Modular component noticeExposure to radio frequency radiation Industry Canada Canada Industry Canada Canada Taiwan NCC RF notice statement313 314 ΤΗΣ Οδηγιασ 1999/5/ΕΚ Lexmark International, Inc., Lexington, KY 315 Limited warranty service Limited warranty316 Extent of limited warranty Limitation of liabilityAdditional rights 317 Patent acknowledgment 318 Symbols 250‑sheet tray installing 42 550‑sheet tray installingIndex NumericsPage Page Page Page Page Page Page Page