Lexmark MX511DHE, 35S5703, 35S5704 Compressed images appear on prints, Gray background on prints

Troubleshooting 270

Compressed images appear on prints

Note: Printing on letter-size paper using a 220-volt fuser compresses images.

Action	Yes	No
Step 1	The problem is solved.	Go to step 2.

aMake sure the size of the paper loaded in the tray matches the fuser type.

Note: Use a 110-volt fuser for printing on letter-size paper and a 220-volt fuser for printing on A4‑size paper.

bResend the print job.

Do compressed images still appear?
Step 2		The problem is solved. Contact customer
a	Replace the fuser. For more information on installing the fuser, see	support.
	the instruction sheet that came with the part.
b	Resend the print job.

Do compressed images still appear?

Gray background on prints

ABCDE ABCDE ABCDE

Leading edge

Trailing edge

Action	Yes	No
Step 1	The problem is solved.	Go to step 2.
Check if Allow Background Removal is set to Off.

aFrom the General Settings menu, set Allow Background Removal to On.

bResend the print job.

Did the background disappear from the prints?

Step 2 The problem is solved. Go to step 3.

Adjust the toner darkness to a lighter setting.

aFrom the Quality Menu, select a lower value to reduce toner density.

•4 is the factory default setting.

•If Print Mode is set to Black Only, then a setting of 5 increases toner density and darkness for all print jobs.

bResend the print job.

Did the background disappear from the prints?