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Oki 6100 manual Troubleshooting, In this Chapter, “Miscellaneous Problems” on page

Models: 6100

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Troubleshooting

Chapter 5

Troubleshooting

In this Chapter . . .

■“About this Chapter” on page 5-2“

■“Installation Problems” on page 5-2

■“Paper Jams” on page 5-5

■“Print Image Quality Problems” on page 5-20

■“Miscellaneous Problems” on page 5-25

■“Warning Messages and Error Messages” on page 5-31

■“Printing a Test Page or Configuration Summary” on page 5-34

Oct 02

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Oki 6100 manual Troubleshooting, In this Chapter, “About this Chapter” on page 5-2“ “Installation Problems” on page

Contents

Oki B6100 User Guide Web Site ii Oki B6100 User GuideMailing Address e-Mail AddressGenicom ContentsPreface Chapter 1 Getting StartedMaintaining the Printer Using the PrinterChapter Chapter 3 Understanding and Navigating the Control Panel MenusChapter 6 Using the Duplexer Chapter 5 TroubleshootingChapter Using the 550 Sheet FeederUsing the Envelope Feeder ChapterAppendix A Customer Support and Part Numbers A-1 Chapter 9 Using the Offset Catch Trayviii Oki B6100 User Guide “About the Printer” on page PrefaceIn this Chapter “Welcome” on page “About this Manual” on pageOverview WelcomeAbout this Manual ScopePrinter Orientation Chapter 7 Using the 550-Sheet FeederChapter 8 Using the Envelope Feeder Chapter 9 Using the Offset Catch TrayFeatures About the PrinterContinuous printing of up to 1750 sheets Available Configurationxiv Oki B6100 User Guide About the Printer “About this Chapter” on page “Package Contents” on page ChapterGetting Started In this ChapterAbout this Chapter Safety PrecautionsHandling the Printer CD-ROM Contents Package ContentsPrinter Weight and Dimensions Printer Location RequirementsSpace Requirements Oki B6100 User Guide Printer Location Requirements Environment10. Top cover Parts of the PrinterProvides an alternate method of feeding paper to the printer14. Print Cartridge Integrated cartridge Figure 1-7 Control Panel 19. LED Indicators Show printer status 20. Pushbuttons18. LCD Display 1-8 Oki B6100 User Guide Parts of the PrinterOptional Printer Accessories Paper Path “Connecting the Printer to the Host Computer” on page Using the Printer“About this Chapter” on page “Connecting the Power Cord” on page “Turning Power On and Off” on page2-2 Oki B6100 User Guide Connecting the Power Cord Connecting the Power CordAbout this Chapter Turning Power On and Off Oki B6100 User Guide Connecting the Printer to the Host Computer Connecting the Printer to the Host Computer1. Press the MENU button on the control panel Parallel Port22. Press the SELECT button to enter the mode submenu Apple Mac OS 8.6 and above USB PortMicrosoft Windows 95b and 95c also known as OSR 2.0, OSR 2.1 and OSR Microsoft Windows 98 and 98se, ME, 2000, and XPUse the following procedure to install USB for Windows Using the USB Port Installation for Mac OSUSB Resources Paper and Print Media To Avoid Selecting Print MediaCorrect Paper Storage White, 32-lb., 8½ x 500 sheets/box Printer 550 sheets Printer with 550 sheet feeder1100 sheets Print Media CapacitiesPaper Source Print Media Weight, Type, and SizeMetric Weight 2-14 Oki B6100 User Guide Selecting Print MediaLoading the Universal Paper Tray 2-16 Oki B6100 User Guide Loading the Universal Paper Tray 5. Verify that the paper tray plate has dropped down into the base of the paper tray. If the tray is locked in the up position, pull the lever near the front of the tray to release the plate, or push the paper tray completely into the printer and then remove it 2-18 Oki B6100 User Guide Loading the Universal Paper Tray 10. Push the paper tray completely into the printer. Verify that the tray is properly seated Loading the Front Tray 2-21 Oki B6100 User Guide Loading the Front Tray2-22 Oki B6100 User Guide Loading the Front Tray In this Chapter Understanding and Navigating the Control Panel Menus“About this Chapter” on page “Control Panel Features” on page Chapter3-2 Oki B6100 User Guide About this ChapterLCD Display Control Panel FeaturesWhen On LED Indicators3-4 Oki B6100 User Guide Control Panel Features When OffPushbuttons Oki B6100 User Guide Control Panel FeaturesPushbutton Function Navigating the Control Panel Menus Figure 1-2 Navigating the Paper Menu Oki B6100 User Guide Navigating the Control Panel MenusMenu Paper Menu Copies Copies Menu Interface Menu Copies Paper Menu CopiesInterface Menu Menu Structure3-8 Oki B6100 User Guide Menu Structure Paper MenuPaper Menu Size 3-10 Oki B6100 User Guide Paper MenuMedia Size/Type Front TrayOki B6100 User Guide Interface Menu Interface Menu3-11 USB Setup Parallel SetupDelay Out Delay Out CloseFeed TO PS MenuPCL Menu Oki B6100 User Guide PCL Menu Symbol SetCR Mode LF Mode3-16 Oki B6100 User Guide PCL Menu FF ModePrint Area Oki B6100 User Guide System Menu System Menu3-17 Reset Toner Life Job Timeoutsetting applies only to PostScript Jam RecoveryEnhancement Quality MenuSummary, Print Test, and Print Fonts Functions MenuFace Down, and Toner Status Menu3-22 Oki B6100 User Guide Status Menu In this Chapter Maintaining the Printer“Cleaning the Printer” on page “Moving the Printer” on page Chapter4-2 Oki B6100 User Guide About this ChapterReplacing the Print Cartridge Replacing Printer ComponentsUse the following procedure to replace the print cartridge 8. Close the front cover. Verify that it securely locks into place Cleaning the Exterior Cleaning the PrinterOki B6100 User Guide Cleaning the Printer 4-8 Oki B6100 User Guide Cleaning the Printer Cleaning the InteriorMoving the Printer a Short Distance Moving the PrinterMoving the Printer a Long Distance Storing the Printer for Long Periods of Time“Miscellaneous Problems” on page Troubleshooting“About this Chapter” on page 5-2“ “Installation Problems” on page “Paper Jams” on page “Print Image Quality Problems” on page5-2 Oki B6100 User Guide Installation Problems Installation ProblemsAbout this Chapter Power is frequently There is no powerInstallation Guide Refer to the Installation GuideNoise, Smoke, or Smell 5-4 Oki B6100 User Guide Installation ProblemsPaper Jam Location Paper JamsError Code Figure 1-4 Paper Jam Locations and Error CodesThe most common causes of paper jams are 1. Remove any printed pages from the output tray Clearing an E2 Paper Jam5-8 Oki B6100 User Guide Paper Jams 4. Remove any jammed or wrinkled paper from the paper tray5. Remove any jammed paper from the inside of the paper tray well 7. Remove any jammed paper from the inside of the paper tray well8. Insert each paper tray into the appropriate paper tray well, either on the optional feeder or on the printer 1. Remove any printed sheets from the output tray Clearing an E3 Paper Jam5. Lift up on the green lever on the left side of the inside of the printer, and fold the cover toward you. Remove any jammed paper 5-12 Oki B6100 User Guide Paper Jams Clearing an E4 Jam6. Return the fuser release levers to their original position 9. Close the rear cover 7. If you removed the duplexer, insert the duplexer into the printer5-14 Oki B6100 User Guide Paper Jams 3. Remove any jammed paper from the duplex area Clearing an E7 Paper Jam5-16 Oki B6100 User Guide Paper Jams 6. Remove any jammed paper from inside the duplexer unit9. Close the rear cover 2. Remove any jammed paper from the interior of the offset catch tray Clearing an E6 Paper JamOki B6100 User Guide Paper Jams 5. Close the rear cover5-19 5-20 Oki B6100 User Guide Print Image Quality Problems Print Image Quality ProblemsThe print cartridge is old or damaged Oki B6100 User Guide Print Image Quality Problems5-21 Vertical blackPartial blanks 5-22 Oki B6100 User Guide Print Image Quality ProblemsBlack page Blank pageVertical blanks Oki B6100 User Guide Print Image Quality Problems5-23 Blotchy printThe following characteristics define this print image problem Other Print Image Quality ProblemsPrinter Makes Unusual Noises Miscellaneous ProblemsRoom Lights Dim or Flicker When Printer Starts Printer is Inoperative Printer Operates ErraticallyPrinter is Inoperative 5-26 Oki B6100 User Guide Miscellaneous ProblemsPrinter Operates Erratically Printer Makes Unusual Noises 5-28 Oki B6100 User Guide Miscellaneous ProblemsRoom Lights Dim or Flicker When Printer Starts Printer Interferes with Nearby Radio or Television Reception 5-30 Oki B6100 User Guide Miscellaneous ProblemsWarning Messages Table Warning Messages and Error MessagesError Message Error Messages Table5-32 Oki B6100 User Guide Warning Messages and Error Messages Error MessageMAINTENANCE REQ Oki B6100 User Guide Warning Messages and Error MessagesError Message Error MessageTest Page Printing a Test Page or Configuration SummaryFigure 1-6 Configuration Summary Configuration Summary5-36 Oki B6100 User Guide Printing a Test Page or Configuration SummaryChapter Using the Duplexer“Installing the Duplexer” on page “Testing the Duplexer” on page “Solving Duplexer Problems” on page “Removing the Duplexer” on page6-2 Oki B6100 User Guide About the Duplexer About the DuplexerAbout this Chapter Major Components of the DuplexerFigure 6-1 Contents of Duplexer Shipping Box Installing the DuplexerOki B6100 User Guide Installing the Duplexer Duplexer Installation Sheet6-4 Oki B6100 User Guide Installing the Duplexer Use the following procedure to install the duplexer6. Close the rear cover 6-6 Oki B6100 User Guide Testing the Duplexer Testing the DuplexerInterpreting Duplexer Error Codes Solving Duplexer Problems6-8 Oki B6100 User Guide Solving Duplexer Problems Installation ProblemsClearing Duplex Paper Jams 6. Remove any jammed paper from inside the duplexer unit 6-10 Oki B6100 User Guide Solving Duplexer Problems9. Close the rear cover Inoperative duplexer Erratic operation Unusual noise Correcting Miscellaneous Duplexer ProblemsInoperative Duplexer Duplexer Operates Erratically 6-14 Oki B6100 User Guide Solving Duplexer ProblemsDuplex Makes Unusual Noises 6-16 Oki B6100 User Guide Removing the Duplexer Removing the DuplexerOki B6100 User Guide Removing the Duplexer 5. Close the rear cover6-17 6-18 Oki B6100 User Guide Removing the Duplexer “Solving 550 Sheet Feeder Problems” on page Using the 550 Sheet Feeder“Installing the 550 Sheet Paper Feeders” on page “Testing the 550 Sheet Feeder” on pageThe 550 sheet feeder can be installed in the following configurations About the 550 Sheet FeederAbout this Chapter Major Components of the 550 Sheet Feeder Mounting Pins Universal Paper TrayOki B6100 User Guide About the 550 Sheet Feeder 550 Sheet Paper Feeder 3 Thumbscrews Installing the 550 Sheet Paper Feeders7-4 Oki B6100 User Guide Installing the 550 Sheet Paper Feeders Installation Sheet2. Place the paper feeder on a sturdy, level surface Installing One Paper FeederUse the following procedure to install one paper feeder Oki B6100 User Guide Installing the 550 Sheet Paper Feeders4. Disconnect the power cord from the AC outlet and from the printer 6. Remove the main paper tray from the printer 9. Load paper into the paper tray Use the following procedure to install two paper feeders Installing Two Paper Feeders6. Disconnect the power cord from the AC outlet and from the printer 8. Remove the main paper tray from the printer 7-12 Oki B6100 User Guide Installing the 550 Sheet Paper Feeders 13. Connect the AC power cord to the printer and the AC wall outlet11. Load paper into the paper trays for both paper feeders 7-13 Oki B6100 User Guide Installing the 550 Sheet Paper FeedersPaper and Print Media To Avoid Testing the 550 Sheet Feeder7-14 Oki B6100 User Guide Testing the 550 Sheet Feeder Selecting Print MediaCorrect Paper Storage Print Media Weight, Type, and SizeDo not stack partial reams of paper Loading the A4/Letter/Legal Paper Tray Loading Print Media7-17 Oki B6100 User Guide Loading Print Media7-18 Oki B6100 User Guide Loading Print Media 7-19 Oki B6100 User Guide Loading Print Media7-20 Oki B6100 User Guide Solving 550 Sheet Feeder Problems Solving 550 Sheet Feeder ProblemsOki B6100 User Guide Solving 550 Sheet Feeder Problems Interpreting Paper Feeder Error Messages7-21 7-22 Oki B6100 User Guide Solving 550 Sheet Feeder Problems Installation Problems1. Remove any printed pages from the output tray Clearing an E2 Paper JamInoperative paper feeder Erratic operation Unusual noise Correcting Miscellaneous Paper Feeder ProblemsInoperative 550 Sheet Paper Feeder Feeder Operates Erratically 7-26 Oki B6100 User Guide Solving 550 Sheet Feeder ProblemsFeeder Makes Unusual Noises Removing the 550 Sheet Feeder 7-29 4. Remove the paper trays from the 550 sheet feeder and the printer6. Lift the printer to remove it from the feeder Oki B6100 User Guide Removing the 550 Sheet FeederMoving the Printer and 550 Sheet Feeder a Short Distance Moving the 550 Sheet FeederMoving the Printer and 550 Sheet Feeder a Long Distance “Solving Envelope Feeder Problems” on page Using the Envelope Feeder“Installing the Envelope Feeder” on page “Testing the Envelope Feeder” on page “Selecting Print Media” on pageAbout this Chapter About the Envelope Feeder8-2 Oki B6100 User Guide About the Envelope Feeder Oki B6100 User Guide Installing the Envelope Feeder Installing the Envelope FeederInstallation Sheet Use the following procedure to install the option 3. Pull on the recessed area on the front of the printer to open the front tray 8-6 Oki B6100 User Guide Installing the Envelope Feeder Oki B6100 User Guide Testing the Envelope Feeder Testing the Envelope FeederPaper and Print Media To Avoid Selecting Print Media8-8 Oki B6100 User Guide Selecting Print Media Maximum Capacity Print Media Weight, Type, and SizeCorrect Paper Storage Type of Envelope or Postcard8-10 Oki B6100 User Guide Loading the Envelope Feeder Loading the Envelope FeederOki B6100 User Guide Loading the Envelope Feeder 3. Lower the paper holder8-11 8-12 Oki B6100 User Guide Solving Envelope Feeder Problems Solving Envelope Feeder ProblemsOki B6100 User Guide Solving Envelope Feeder Problems Envelopes Become Creased when Printing8-13 8-14 Oki B6100 User Guide Solving Envelope Feeder Problems Correcting Miscellaneous Envelope Feeder Problems Interpreting Envelope Feeder Error MessagesInoperative envelope feeder Erratic operation Unusual noise Inoperative Envelope Feeder 8-16 Oki B6100 User Guide Solving Envelope Feeder ProblemsThe following characteristics define this envelope feeder problem Envelope Feeder Makes Unusual Noises 8-18 Oki B6100 User Guide Solving Envelope Feeder ProblemsCleaning the Exterior of the Envelope Feeder Maintaining the Envelope Feeder8-20 Oki B6100 User Guide Maintaining the Envelope Feeder “Solving Offset Catch Tray Problems” on page Using the Offset Catch Tray“Installing the Offset Catch Tray” on page “Testing the Offset Catch Tray” on pageAbout this Chapter About the Offset Catch Tray9-2 Oki B6100 User Guide About the Offset Catch Tray Figure 1-2 Offset Catch Tray Major Components Major Components of the Offset Catch Tray1. Paper Guide 2. Output Tray 3. Paper Stop 4. Fitting Oki B6100 User Guide About the Offset Catch Tray9-4 Oki B6100 User Guide Installing the Offset Catch Tray Installing the Offset Catch TrayUse the following procedure to install the offset catch tray 9-6 Oki B6100 User Guide Installing the Offset Catch Tray 9. Pull the tray 1 all the way out and lift the paper stop Oki B6100 User Guide Installing the Offset Catch Tray7. Close the rear cover 8. Lift up the paper guide and open the offset tray12. Check the display to make sure the printer is ready for printing Oki B6100 User Guide Testing the Offset Catch Tray Testing the Offset Catch TrayInterpreting Offset Catch Tray Error Messages Solving Offset Catch Tray ProblemsOki B6100 User Guide Solving Offset Catch Tray Problems Installation Problems9-11 Clearing an Offset Catch Tray Paper Jam 9-12 Oki B6100 User Guide Solving Offset Catch Tray Problems5. Close the rear cover Oki B6100 User Guide Solving Offset Catch Tray Problems9-13 Inoperative offset catch tray Erratic operation Unusual noise Correcting Miscellaneous Offset Catch Tray ProblemsInoperative Offset Catch Tray Offset Catch Tray Operates Erratically 9-16 Oki B6100 User Guide Solving Offset Catch Tray ProblemsOffset Catch Tray will not Offset Offset Catch Tray Makes Unusual NoisesCleaning the Exterior of the Offset Catch Tray Maintaining the Offset Catch TrayMoving the Offset Catch Tray a Short Distance Moving the Offset Catch TrayMoving the Offset Catch Tray a Long Distance 2. Push the paper stop into the output tray Removing the Offset Catch TrayUse the following procedure to remove the offset catch tray 1. Pull the output tray all the way out and lower the paper stop9-21 Oki B6100 User Guide Removing the Offset Catch Tray8. Close the rear cover of the printer 7. Replace the top cover of the printer9-22 Oki B6100 User Guide Removing the Offset Catch Tray In this Chapter Appendix ACustomer Support and Part Numbers “Service and Support” on page A-3 “Service Centers” on page A-4About this Chapter Oki Data on the InternetYour Gateway to OKI Products and Services Your Personal Solutions CenterUnited States and Canada Service and SupportTelephone Support United States and Canada United States Service CentersOki Data Contact Locations Authorized Service ProvidersOptions Oki Part NumbersPrinters ConsumablesA-6 Oki B6100 User Guide Oki Part Numbers