Oki 6100 manual Solving Duplexer Problems, Interpreting Duplexer Error Codes

Oki B6100 User Guide

Solving Duplexer Problems

6-7

Solving Duplexer Problems

When there is a problem with the duplexer, the printer control panel displays an error code and error message. Most duplexer error codes indicate routine status conditions such as a paper tray running out of paper or a paper jam in a specific area of the duplexer. Some error codes indicate much more serious problems that may require the help of a service technician.

■If the duplexer is inoperative after installation, refer to “Installation Problems” on page 6-8and complete the recommended procedure.

■If the printer control panel displays an error message or an error code, refer to “Interpret- ing Duplexer Error Codes” on page 6-7below.

■If you have a duplexer problem but the printer control panel does not display an error mes- sage or error code, refer to “Correcting Miscellaneous Duplexer Problems” on page 6-12and follow the directions for correcting that problem.

NOTE: The printer automatically recognizes an option after the option is installed. The printer driver does not. You must enable (activate) the option in the printer driver after the option is installed.

The steps you will follow vary according to both your operating system and your installed printer driver. Here are the general steps you will follow.

Select the driver you want to work with.

Locate the printer properties section within the printer driver. Use the pulldown window to select the option.

Activate the option.

Interpreting Duplexer Error Codes

The printer control panel displays error messages when there is a problem with the printer or any of the optional paper-handling components. The following table lists all of the error mes- sages associated with the duplexer, the possible cause of the error, and the action to take to cor- rect the problem. If the control panel shows an error message that concerns another part of the printer, refer to “Warning Messages and Error Messages” on page 5-31for a complete list of all warning and error messages.

Error Message	Error Message	Possible Cause	Action
Line 1	Line 2
E7 JAM DUPLEX	Remove paper	There is a paper jam in the	Remove the jammed paper from
		duplexer.	the duplexer. See “Clearing
			Duplex Paper Jams” on page 6-9.
DUPLEX FAILURE	Call Service	The duplexer has failed.	Turn the printer off, then turn it
			on. If the problem recurs, contact
			an authorized service provider.

Oct 02