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Oki manual Clearing an E4 Jam, Oki B6100 User Guide Paper Jams

Models: 6100

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5-12 Oki B6100 User Guide

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Paper Jams

Clearing an E4 Jam

If an E4 error code precedes the error message on the first line of the control panel display, paper has jammed somewhere near the paper exit slot. Use the following procedure to clear a paper jam in this location:

1.If you are using the paper tray in its extended position (Legal 13, 14, or A4), remove it from the printer.

2.Squeeze the tabs on the top rear of the printer and pull the rear cover toward you to open it.

3.If there is paper jammed in the space behind the rear cover, remove it.

Oct 02

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Oki manual Clearing an E4 Jam, Oki B6100 User Guide Paper Jams

Contents

Oki B6100 User Guide e-Mail Address ii Oki B6100 User GuideMailing Address Web SiteChapter 1 Getting Started ContentsPreface GenicomChapter 3 Understanding and Navigating the Control Panel Menus Using the PrinterChapter Maintaining the PrinterChapter 5 Troubleshooting Chapter 6 Using the DuplexerChapter Using the 550 Sheet FeederUsing the Envelope Feeder ChapterChapter 9 Using the Offset Catch Tray Appendix A Customer Support and Part Numbers A-1viii Oki B6100 User Guide “Welcome” on page “About this Manual” on page PrefaceIn this Chapter “About the Printer” on pageScope WelcomeAbout this Manual OverviewChapter 9 Using the Offset Catch Tray Chapter 7 Using the 550-Sheet FeederChapter 8 Using the Envelope Feeder Printer OrientationAbout the Printer FeaturesAvailable Configuration Continuous printing of up to 1750 sheetsxiv Oki B6100 User Guide About the Printer In this Chapter ChapterGetting Started “About this Chapter” on page “Package Contents” on pageSafety Precautions About this ChapterHandling the Printer Package Contents CD-ROM ContentsPrinter Location Requirements Printer Weight and DimensionsSpace Requirements Environment Oki B6100 User Guide Printer Location Requirementsfeeding paper to the printer Parts of the PrinterProvides an alternate method of 10. Top cover14. Print Cartridge Integrated cartridge 1-8 Oki B6100 User Guide Parts of the Printer 19. LED Indicators Show printer status 20. Pushbuttons18. LCD Display Figure 1-7 Control PanelOptional Printer Accessories Paper Path “Turning Power On and Off” on page Using the Printer“About this Chapter” on page “Connecting the Power Cord” on page “Connecting the Printer to the Host Computer” on pageConnecting the Power Cord 2-2 Oki B6100 User Guide Connecting the Power CordAbout this Chapter Turning Power On and Off Connecting the Printer to the Host Computer Oki B6100 User Guide Connecting the Printer to the Host ComputerParallel Port 1. Press the MENU button on the control panel22. Press the SELECT button to enter the mode submenu Microsoft Windows 98 and 98se, ME, 2000, and XP USB PortMicrosoft Windows 95b and 95c also known as OSR 2.0, OSR 2.1 and OSR Apple Mac OS 8.6 and aboveUse the following procedure to install USB for Windows Installation for Mac OS Using the USB PortUSB Resources Selecting Print Media Paper and Print Media To AvoidCorrect Paper Storage White, 32-lb., 8½ x 500 sheets/box Print Media Capacities Printer 550 sheets Printer with 550 sheet feeder1100 sheets2-14 Oki B6100 User Guide Selecting Print Media Print Media Weight, Type, and SizeMetric Weight Paper SourceLoading the Universal Paper Tray 2-16 Oki B6100 User Guide Loading the Universal Paper Tray 5. Verify that the paper tray plate has dropped down into the base of the paper tray. If the tray is locked in the up position, pull the lever near the front of the tray to release the plate, or push the paper tray completely into the printer and then remove it 2-18 Oki B6100 User Guide Loading the Universal Paper Tray 10. Push the paper tray completely into the printer. Verify that the tray is properly seated Loading the Front Tray Oki B6100 User Guide Loading the Front Tray 2-212-22 Oki B6100 User Guide Loading the Front Tray Chapter Understanding and Navigating the Control Panel Menus“About this Chapter” on page “Control Panel Features” on page In this ChapterAbout this Chapter 3-2 Oki B6100 User GuideControl Panel Features LCD DisplayWhen Off LED Indicators3-4 Oki B6100 User Guide Control Panel Features When OnOki B6100 User Guide Control Panel Features PushbuttonsPushbutton Function Navigating the Control Panel Menus Menu Interface Menu Copies Paper Menu Copies Oki B6100 User Guide Navigating the Control Panel MenusMenu Paper Menu Copies Copies Figure 1-2 Navigating the Paper MenuPaper Menu Menu Structure3-8 Oki B6100 User Guide Menu Structure Interface MenuPaper Menu Front Tray 3-10 Oki B6100 User Guide Paper MenuMedia Size/Type SizeInterface Menu Oki B6100 User Guide Interface Menu3-11 Delay Out Close Parallel SetupDelay Out USB SetupPS Menu Feed TOPCL Menu LF Mode Symbol SetCR Mode Oki B6100 User Guide PCL MenuFF Mode 3-16 Oki B6100 User Guide PCL MenuPrint Area System Menu Oki B6100 User Guide System Menu3-17 Jam Recovery Job Timeoutsetting applies only to PostScript Reset Toner LifeQuality Menu EnhancementFunctions Menu Summary, Print Test, and Print FontsStatus Menu Face Down, and Toner3-22 Oki B6100 User Guide Status Menu Chapter Maintaining the Printer“Cleaning the Printer” on page “Moving the Printer” on page In this ChapterAbout this Chapter 4-2 Oki B6100 User GuideReplacing Printer Components Replacing the Print CartridgeUse the following procedure to replace the print cartridge 8. Close the front cover. Verify that it securely locks into place Cleaning the Printer Cleaning the ExteriorOki B6100 User Guide Cleaning the Printer Cleaning the Interior 4-8 Oki B6100 User Guide Cleaning the PrinterMoving the Printer Moving the Printer a Short DistanceStoring the Printer for Long Periods of Time Moving the Printer a Long Distance“Paper Jams” on page “Print Image Quality Problems” on page Troubleshooting“About this Chapter” on page 5-2“ “Installation Problems” on page “Miscellaneous Problems” on pageInstallation Problems 5-2 Oki B6100 User Guide Installation ProblemsAbout this Chapter Refer to the Installation Guide There is no powerInstallation Guide Power is frequently5-4 Oki B6100 User Guide Installation Problems Noise, Smoke, or SmellFigure 1-4 Paper Jam Locations and Error Codes Paper JamsError Code Paper Jam LocationThe most common causes of paper jams are Clearing an E2 Paper Jam 1. Remove any printed pages from the output tray7. Remove any jammed paper from the inside of the paper tray well 4. Remove any jammed or wrinkled paper from the paper tray5. Remove any jammed paper from the inside of the paper tray well 5-8 Oki B6100 User Guide Paper Jams8. Insert each paper tray into the appropriate paper tray well, either on the optional feeder or on the printer Clearing an E3 Paper Jam 1. Remove any printed sheets from the output tray5. Lift up on the green lever on the left side of the inside of the printer, and fold the cover toward you. Remove any jammed paper Clearing an E4 Jam 5-12 Oki B6100 User Guide Paper Jams6. Return the fuser release levers to their original position 7. If you removed the duplexer, insert the duplexer into the printer 9. Close the rear cover5-14 Oki B6100 User Guide Paper Jams Clearing an E7 Paper Jam 3. Remove any jammed paper from the duplex area6. Remove any jammed paper from inside the duplexer unit 5-16 Oki B6100 User Guide Paper Jams9. Close the rear cover Clearing an E6 Paper Jam 2. Remove any jammed paper from the interior of the offset catch tray5. Close the rear cover Oki B6100 User Guide Paper Jams5-19 Print Image Quality Problems 5-20 Oki B6100 User Guide Print Image Quality ProblemsVertical black Oki B6100 User Guide Print Image Quality Problems5-21 The print cartridge is old or damagedBlank page 5-22 Oki B6100 User Guide Print Image Quality ProblemsBlack page Partial blanksBlotchy print Oki B6100 User Guide Print Image Quality Problems5-23 Vertical blanksOther Print Image Quality Problems The following characteristics define this print image problemPrinter is Inoperative Printer Operates Erratically Miscellaneous ProblemsRoom Lights Dim or Flicker When Printer Starts Printer Makes Unusual Noises5-26 Oki B6100 User Guide Miscellaneous Problems Printer is InoperativePrinter Operates Erratically 5-28 Oki B6100 User Guide Miscellaneous Problems Printer Makes Unusual NoisesRoom Lights Dim or Flicker When Printer Starts 5-30 Oki B6100 User Guide Miscellaneous Problems Printer Interferes with Nearby Radio or Television ReceptionWarning Messages and Error Messages Warning Messages TableError Message Error Messages Table5-32 Oki B6100 User Guide Warning Messages and Error Messages Error MessageError Message Oki B6100 User Guide Warning Messages and Error MessagesError Message MAINTENANCE REQPrinting a Test Page or Configuration Summary Test PageConfiguration Summary Figure 1-6 Configuration SummaryOki B6100 User Guide Printing a Test Page or Configuration Summary 5-36“Solving Duplexer Problems” on page “Removing the Duplexer” on page Using the Duplexer“Installing the Duplexer” on page “Testing the Duplexer” on page ChapterMajor Components of the Duplexer About the DuplexerAbout this Chapter 6-2 Oki B6100 User Guide About the DuplexerDuplexer Installation Sheet Installing the DuplexerOki B6100 User Guide Installing the Duplexer Figure 6-1 Contents of Duplexer Shipping BoxUse the following procedure to install the duplexer 6-4 Oki B6100 User Guide Installing the Duplexer6. Close the rear cover Testing the Duplexer 6-6 Oki B6100 User Guide Testing the DuplexerSolving Duplexer Problems Interpreting Duplexer Error CodesInstallation Problems 6-8 Oki B6100 User Guide Solving Duplexer ProblemsClearing Duplex Paper Jams 6-10 Oki B6100 User Guide Solving Duplexer Problems 6. Remove any jammed paper from inside the duplexer unit9. Close the rear cover Correcting Miscellaneous Duplexer Problems Inoperative duplexer Erratic operation Unusual noiseInoperative Duplexer 6-14 Oki B6100 User Guide Solving Duplexer Problems Duplexer Operates ErraticallyDuplex Makes Unusual Noises Removing the Duplexer 6-16 Oki B6100 User Guide Removing the Duplexer5. Close the rear cover Oki B6100 User Guide Removing the Duplexer6-17 6-18 Oki B6100 User Guide Removing the Duplexer “Testing the 550 Sheet Feeder” on page Using the 550 Sheet Feeder“Installing the 550 Sheet Paper Feeders” on page “Solving 550 Sheet Feeder Problems” on pageAbout the 550 Sheet Feeder The 550 sheet feeder can be installed in the following configurationsAbout this Chapter Mounting Pins Universal Paper Tray Major Components of the 550 Sheet FeederOki B6100 User Guide About the 550 Sheet Feeder Installation Sheet Installing the 550 Sheet Paper Feeders7-4 Oki B6100 User Guide Installing the 550 Sheet Paper Feeders 550 Sheet Paper Feeder 3 ThumbscrewsOki B6100 User Guide Installing the 550 Sheet Paper Feeders Installing One Paper FeederUse the following procedure to install one paper feeder 2. Place the paper feeder on a sturdy, level surface4. Disconnect the power cord from the AC outlet and from the printer 6. Remove the main paper tray from the printer 9. Load paper into the paper tray Installing Two Paper Feeders Use the following procedure to install two paper feeders6. Disconnect the power cord from the AC outlet and from the printer 8. Remove the main paper tray from the printer 13. Connect the AC power cord to the printer and the AC wall outlet 7-12 Oki B6100 User Guide Installing the 550 Sheet Paper Feeders11. Load paper into the paper trays for both paper feeders Oki B6100 User Guide Installing the 550 Sheet Paper Feeders 7-13Selecting Print Media Testing the 550 Sheet Feeder7-14 Oki B6100 User Guide Testing the 550 Sheet Feeder Paper and Print Media To AvoidPrint Media Weight, Type, and Size Correct Paper StorageDo not stack partial reams of paper Loading Print Media Loading the A4/Letter/Legal Paper TrayOki B6100 User Guide Loading Print Media 7-177-18 Oki B6100 User Guide Loading Print Media Oki B6100 User Guide Loading Print Media 7-19Solving 550 Sheet Feeder Problems 7-20 Oki B6100 User Guide Solving 550 Sheet Feeder ProblemsInterpreting Paper Feeder Error Messages Oki B6100 User Guide Solving 550 Sheet Feeder Problems7-21 Installation Problems 7-22 Oki B6100 User Guide Solving 550 Sheet Feeder ProblemsClearing an E2 Paper Jam 1. Remove any printed pages from the output trayCorrecting Miscellaneous Paper Feeder Problems Inoperative paper feeder Erratic operation Unusual noiseInoperative 550 Sheet Paper Feeder 7-26 Oki B6100 User Guide Solving 550 Sheet Feeder Problems Feeder Operates ErraticallyFeeder Makes Unusual Noises Removing the 550 Sheet Feeder Oki B6100 User Guide Removing the 550 Sheet Feeder 4. Remove the paper trays from the 550 sheet feeder and the printer6. Lift the printer to remove it from the feeder 7-29Moving the 550 Sheet Feeder Moving the Printer and 550 Sheet Feeder a Short DistanceMoving the Printer and 550 Sheet Feeder a Long Distance “Testing the Envelope Feeder” on page “Selecting Print Media” on page Using the Envelope Feeder“Installing the Envelope Feeder” on page “Solving Envelope Feeder Problems” on pageAbout the Envelope Feeder About this Chapter8-2 Oki B6100 User Guide About the Envelope Feeder Installing the Envelope Feeder Oki B6100 User Guide Installing the Envelope FeederInstallation Sheet Use the following procedure to install the option 3. Pull on the recessed area on the front of the printer to open the front tray 8-6 Oki B6100 User Guide Installing the Envelope Feeder Testing the Envelope Feeder Oki B6100 User Guide Testing the Envelope FeederSelecting Print Media Paper and Print Media To Avoid8-8 Oki B6100 User Guide Selecting Print Media Type of Envelope or Postcard Print Media Weight, Type, and SizeCorrect Paper Storage Maximum CapacityLoading the Envelope Feeder 8-10 Oki B6100 User Guide Loading the Envelope Feeder3. Lower the paper holder Oki B6100 User Guide Loading the Envelope Feeder8-11 Solving Envelope Feeder Problems 8-12 Oki B6100 User Guide Solving Envelope Feeder ProblemsEnvelopes Become Creased when Printing Oki B6100 User Guide Solving Envelope Feeder Problems8-13 8-14 Oki B6100 User Guide Solving Envelope Feeder Problems Interpreting Envelope Feeder Error Messages Correcting Miscellaneous Envelope Feeder ProblemsInoperative envelope feeder Erratic operation Unusual noise 8-16 Oki B6100 User Guide Solving Envelope Feeder Problems Inoperative Envelope FeederThe following characteristics define this envelope feeder problem 8-18 Oki B6100 User Guide Solving Envelope Feeder Problems Envelope Feeder Makes Unusual NoisesMaintaining the Envelope Feeder Cleaning the Exterior of the Envelope Feeder8-20 Oki B6100 User Guide Maintaining the Envelope Feeder “Testing the Offset Catch Tray” on page Using the Offset Catch Tray“Installing the Offset Catch Tray” on page “Solving Offset Catch Tray Problems” on pageAbout the Offset Catch Tray About this Chapter9-2 Oki B6100 User Guide About the Offset Catch Tray Oki B6100 User Guide About the Offset Catch Tray Major Components of the Offset Catch Tray1. Paper Guide 2. Output Tray 3. Paper Stop 4. Fitting Figure 1-2 Offset Catch Tray Major ComponentsInstalling the Offset Catch Tray 9-4 Oki B6100 User Guide Installing the Offset Catch TrayUse the following procedure to install the offset catch tray 9-6 Oki B6100 User Guide Installing the Offset Catch Tray 8. Lift up the paper guide and open the offset tray Oki B6100 User Guide Installing the Offset Catch Tray7. Close the rear cover 9. Pull the tray 1 all the way out and lift the paper stop12. Check the display to make sure the printer is ready for printing Testing the Offset Catch Tray Oki B6100 User Guide Testing the Offset Catch TraySolving Offset Catch Tray Problems Interpreting Offset Catch Tray Error MessagesInstallation Problems Oki B6100 User Guide Solving Offset Catch Tray Problems9-11 9-12 Oki B6100 User Guide Solving Offset Catch Tray Problems Clearing an Offset Catch Tray Paper JamOki B6100 User Guide Solving Offset Catch Tray Problems 5. Close the rear cover9-13 Correcting Miscellaneous Offset Catch Tray Problems Inoperative offset catch tray Erratic operation Unusual noiseInoperative Offset Catch Tray 9-16 Oki B6100 User Guide Solving Offset Catch Tray Problems Offset Catch Tray Operates ErraticallyOffset Catch Tray Makes Unusual Noises Offset Catch Tray will not OffsetMaintaining the Offset Catch Tray Cleaning the Exterior of the Offset Catch TrayMoving the Offset Catch Tray Moving the Offset Catch Tray a Short DistanceMoving the Offset Catch Tray a Long Distance 1. Pull the output tray all the way out and lower the paper stop Removing the Offset Catch TrayUse the following procedure to remove the offset catch tray 2. Push the paper stop into the output trayOki B6100 User Guide Removing the Offset Catch Tray 9-217. Replace the top cover of the printer 8. Close the rear cover of the printer9-22 Oki B6100 User Guide Removing the Offset Catch Tray “Service and Support” on page A-3 “Service Centers” on page A-4 Appendix ACustomer Support and Part Numbers In this ChapterYour Personal Solutions Center Oki Data on the InternetYour Gateway to OKI Products and Services About this ChapterService and Support United States and CanadaTelephone Support United States and Canada Authorized Service Providers Service CentersOki Data Contact Locations United StatesConsumables Oki Part NumbersPrinters OptionsA-6 Oki B6100 User Guide Oki Part Numbers