Manuals / Oki / Computer Equipment / Printer

Oki 6100 manual Appendix A, Customer Support and Part Numbers, In this Chapter

Models: 6100

1 210

Download 210 pages 3.46 Kb

Page 205

Appendix A

Appendix A

Customer Support and Part Numbers

In this Chapter . . .

■“About this Chapter” on page A-2

■“Oki Data on the Internet” on page A-2

■“Service and Support” on page A-3

■“Service Centers” on page A-4

■“Oki Data Contact Locations” on page A-4

■“Oki Part Numbers” on page A-5

Oct 02

Image 205

Oki 6100 manual Appendix A, Customer Support and Part Numbers, In this Chapter, “About this Chapter” on page A-2

Contents

Oki B6100 User Guide Mailing Address ii Oki B6100 User Guidee-Mail Address Web SitePreface ContentsChapter 1 Getting Started GenicomChapter Using the PrinterChapter 3 Understanding and Navigating the Control Panel Menus Maintaining the PrinterChapter 6 Using the Duplexer Chapter 5 TroubleshootingUsing the Envelope Feeder Using the 550 Sheet FeederChapter ChapterAppendix A Customer Support and Part Numbers A-1 Chapter 9 Using the Offset Catch Trayviii Oki B6100 User Guide In this Chapter Preface“Welcome” on page “About this Manual” on page “About the Printer” on pageAbout this Manual WelcomeScope OverviewChapter 8 Using the Envelope Feeder Chapter 7 Using the 550-Sheet FeederChapter 9 Using the Offset Catch Tray Printer OrientationFeatures About the PrinterContinuous printing of up to 1750 sheets Available Configurationxiv Oki B6100 User Guide About the Printer Getting Started ChapterIn this Chapter “About this Chapter” on page “Package Contents” on pageAbout this Chapter Safety PrecautionsHandling the Printer CD-ROM Contents Package ContentsPrinter Weight and Dimensions Printer Location RequirementsSpace Requirements Oki B6100 User Guide Printer Location Requirements EnvironmentProvides an alternate method of Parts of the Printerfeeding paper to the printer 10. Top cover14. Print Cartridge Integrated cartridge 18. LCD Display 19. LED Indicators Show printer status 20. Pushbuttons1-8 Oki B6100 User Guide Parts of the Printer Figure 1-7 Control PanelOptional Printer Accessories Paper Path “About this Chapter” on page “Connecting the Power Cord” on page Using the Printer“Turning Power On and Off” on page “Connecting the Printer to the Host Computer” on page2-2 Oki B6100 User Guide Connecting the Power Cord Connecting the Power CordAbout this Chapter Turning Power On and Off Oki B6100 User Guide Connecting the Printer to the Host Computer Connecting the Printer to the Host Computer1. Press the MENU button on the control panel Parallel Port22. Press the SELECT button to enter the mode submenu Microsoft Windows 95b and 95c also known as OSR 2.0, OSR 2.1 and OSR USB PortMicrosoft Windows 98 and 98se, ME, 2000, and XP Apple Mac OS 8.6 and aboveUse the following procedure to install USB for Windows Using the USB Port Installation for Mac OSUSB Resources Paper and Print Media To Avoid Selecting Print MediaCorrect Paper Storage White, 32-lb., 8½ x 500 sheets/box Printer 550 sheets Printer with 550 sheet feeder1100 sheets Print Media CapacitiesMetric Weight Print Media Weight, Type, and Size2-14 Oki B6100 User Guide Selecting Print Media Paper SourceLoading the Universal Paper Tray 2-16 Oki B6100 User Guide Loading the Universal Paper Tray 5. Verify that the paper tray plate has dropped down into the base of the paper tray. If the tray is locked in the up position, pull the lever near the front of the tray to release the plate, or push the paper tray completely into the printer and then remove it 2-18 Oki B6100 User Guide Loading the Universal Paper Tray 10. Push the paper tray completely into the printer. Verify that the tray is properly seated Loading the Front Tray 2-21 Oki B6100 User Guide Loading the Front Tray2-22 Oki B6100 User Guide Loading the Front Tray “About this Chapter” on page “Control Panel Features” on page Understanding and Navigating the Control Panel MenusChapter In this Chapter3-2 Oki B6100 User Guide About this ChapterLCD Display Control Panel Features3-4 Oki B6100 User Guide Control Panel Features LED IndicatorsWhen Off When OnPushbuttons Oki B6100 User Guide Control Panel FeaturesPushbutton Function Navigating the Control Panel Menus Menu Paper Menu Copies Copies Oki B6100 User Guide Navigating the Control Panel MenusMenu Interface Menu Copies Paper Menu Copies Figure 1-2 Navigating the Paper Menu3-8 Oki B6100 User Guide Menu Structure Menu StructurePaper Menu Interface MenuPaper Menu Media Size/Type 3-10 Oki B6100 User Guide Paper MenuFront Tray SizeOki B6100 User Guide Interface Menu Interface Menu3-11 Delay Out Parallel SetupDelay Out Close USB SetupFeed TO PS MenuPCL Menu CR Mode Symbol SetLF Mode Oki B6100 User Guide PCL Menu3-16 Oki B6100 User Guide PCL Menu FF ModePrint Area Oki B6100 User Guide System Menu System Menu3-17 setting applies only to PostScript Job TimeoutJam Recovery Reset Toner LifeEnhancement Quality MenuSummary, Print Test, and Print Fonts Functions MenuFace Down, and Toner Status Menu3-22 Oki B6100 User Guide Status Menu “Cleaning the Printer” on page “Moving the Printer” on page Maintaining the PrinterChapter In this Chapter4-2 Oki B6100 User Guide About this ChapterReplacing the Print Cartridge Replacing Printer ComponentsUse the following procedure to replace the print cartridge 8. Close the front cover. Verify that it securely locks into place Cleaning the Exterior Cleaning the PrinterOki B6100 User Guide Cleaning the Printer 4-8 Oki B6100 User Guide Cleaning the Printer Cleaning the InteriorMoving the Printer a Short Distance Moving the PrinterMoving the Printer a Long Distance Storing the Printer for Long Periods of Time“About this Chapter” on page 5-2“ “Installation Problems” on page Troubleshooting“Paper Jams” on page “Print Image Quality Problems” on page “Miscellaneous Problems” on page5-2 Oki B6100 User Guide Installation Problems Installation ProblemsAbout this Chapter Installation Guide There is no powerRefer to the Installation Guide Power is frequentlyNoise, Smoke, or Smell 5-4 Oki B6100 User Guide Installation ProblemsError Code Paper JamsFigure 1-4 Paper Jam Locations and Error Codes Paper Jam LocationThe most common causes of paper jams are 1. Remove any printed pages from the output tray Clearing an E2 Paper Jam5. Remove any jammed paper from the inside of the paper tray well 4. Remove any jammed or wrinkled paper from the paper tray7. Remove any jammed paper from the inside of the paper tray well 5-8 Oki B6100 User Guide Paper Jams8. Insert each paper tray into the appropriate paper tray well, either on the optional feeder or on the printer 1. Remove any printed sheets from the output tray Clearing an E3 Paper Jam5. Lift up on the green lever on the left side of the inside of the printer, and fold the cover toward you. Remove any jammed paper 5-12 Oki B6100 User Guide Paper Jams Clearing an E4 Jam6. Return the fuser release levers to their original position 9. Close the rear cover 7. If you removed the duplexer, insert the duplexer into the printer5-14 Oki B6100 User Guide Paper Jams 3. Remove any jammed paper from the duplex area Clearing an E7 Paper Jam5-16 Oki B6100 User Guide Paper Jams 6. Remove any jammed paper from inside the duplexer unit9. Close the rear cover 2. Remove any jammed paper from the interior of the offset catch tray Clearing an E6 Paper JamOki B6100 User Guide Paper Jams 5. Close the rear cover5-19 5-20 Oki B6100 User Guide Print Image Quality Problems Print Image Quality Problems5-21 Oki B6100 User Guide Print Image Quality ProblemsVertical black The print cartridge is old or damagedBlack page 5-22 Oki B6100 User Guide Print Image Quality ProblemsBlank page Partial blanks5-23 Oki B6100 User Guide Print Image Quality ProblemsBlotchy print Vertical blanksThe following characteristics define this print image problem Other Print Image Quality ProblemsRoom Lights Dim or Flicker When Printer Starts Miscellaneous ProblemsPrinter is Inoperative Printer Operates Erratically Printer Makes Unusual NoisesPrinter is Inoperative 5-26 Oki B6100 User Guide Miscellaneous ProblemsPrinter Operates Erratically Printer Makes Unusual Noises 5-28 Oki B6100 User Guide Miscellaneous ProblemsRoom Lights Dim or Flicker When Printer Starts Printer Interferes with Nearby Radio or Television Reception 5-30 Oki B6100 User Guide Miscellaneous ProblemsWarning Messages Table Warning Messages and Error Messages5-32 Oki B6100 User Guide Warning Messages and Error Messages Error Messages TableError Message Error MessageError Message Oki B6100 User Guide Warning Messages and Error MessagesError Message MAINTENANCE REQTest Page Printing a Test Page or Configuration SummaryFigure 1-6 Configuration Summary Configuration Summary5-36 Oki B6100 User Guide Printing a Test Page or Configuration Summary“Installing the Duplexer” on page “Testing the Duplexer” on page Using the Duplexer“Solving Duplexer Problems” on page “Removing the Duplexer” on page ChapterAbout this Chapter About the DuplexerMajor Components of the Duplexer 6-2 Oki B6100 User Guide About the DuplexerOki B6100 User Guide Installing the Duplexer Installing the DuplexerDuplexer Installation Sheet Figure 6-1 Contents of Duplexer Shipping Box6-4 Oki B6100 User Guide Installing the Duplexer Use the following procedure to install the duplexer6. Close the rear cover 6-6 Oki B6100 User Guide Testing the Duplexer Testing the DuplexerInterpreting Duplexer Error Codes Solving Duplexer Problems6-8 Oki B6100 User Guide Solving Duplexer Problems Installation ProblemsClearing Duplex Paper Jams 6. Remove any jammed paper from inside the duplexer unit 6-10 Oki B6100 User Guide Solving Duplexer Problems9. Close the rear cover Inoperative duplexer Erratic operation Unusual noise Correcting Miscellaneous Duplexer ProblemsInoperative Duplexer Duplexer Operates Erratically 6-14 Oki B6100 User Guide Solving Duplexer ProblemsDuplex Makes Unusual Noises 6-16 Oki B6100 User Guide Removing the Duplexer Removing the DuplexerOki B6100 User Guide Removing the Duplexer 5. Close the rear cover6-17 6-18 Oki B6100 User Guide Removing the Duplexer “Installing the 550 Sheet Paper Feeders” on page Using the 550 Sheet Feeder“Testing the 550 Sheet Feeder” on page “Solving 550 Sheet Feeder Problems” on pageThe 550 sheet feeder can be installed in the following configurations About the 550 Sheet FeederAbout this Chapter Major Components of the 550 Sheet Feeder Mounting Pins Universal Paper TrayOki B6100 User Guide About the 550 Sheet Feeder 7-4 Oki B6100 User Guide Installing the 550 Sheet Paper Feeders Installing the 550 Sheet Paper FeedersInstallation Sheet 550 Sheet Paper Feeder 3 ThumbscrewsUse the following procedure to install one paper feeder Installing One Paper FeederOki B6100 User Guide Installing the 550 Sheet Paper Feeders 2. Place the paper feeder on a sturdy, level surface4. Disconnect the power cord from the AC outlet and from the printer 6. Remove the main paper tray from the printer 9. Load paper into the paper tray Use the following procedure to install two paper feeders Installing Two Paper Feeders6. Disconnect the power cord from the AC outlet and from the printer 8. Remove the main paper tray from the printer 7-12 Oki B6100 User Guide Installing the 550 Sheet Paper Feeders 13. Connect the AC power cord to the printer and the AC wall outlet11. Load paper into the paper trays for both paper feeders 7-13 Oki B6100 User Guide Installing the 550 Sheet Paper Feeders7-14 Oki B6100 User Guide Testing the 550 Sheet Feeder Testing the 550 Sheet FeederSelecting Print Media Paper and Print Media To AvoidCorrect Paper Storage Print Media Weight, Type, and SizeDo not stack partial reams of paper Loading the A4/Letter/Legal Paper Tray Loading Print Media7-17 Oki B6100 User Guide Loading Print Media7-18 Oki B6100 User Guide Loading Print Media 7-19 Oki B6100 User Guide Loading Print Media7-20 Oki B6100 User Guide Solving 550 Sheet Feeder Problems Solving 550 Sheet Feeder ProblemsOki B6100 User Guide Solving 550 Sheet Feeder Problems Interpreting Paper Feeder Error Messages7-21 7-22 Oki B6100 User Guide Solving 550 Sheet Feeder Problems Installation Problems1. Remove any printed pages from the output tray Clearing an E2 Paper JamInoperative paper feeder Erratic operation Unusual noise Correcting Miscellaneous Paper Feeder ProblemsInoperative 550 Sheet Paper Feeder Feeder Operates Erratically 7-26 Oki B6100 User Guide Solving 550 Sheet Feeder ProblemsFeeder Makes Unusual Noises Removing the 550 Sheet Feeder 6. Lift the printer to remove it from the feeder 4. Remove the paper trays from the 550 sheet feeder and the printerOki B6100 User Guide Removing the 550 Sheet Feeder 7-29Moving the Printer and 550 Sheet Feeder a Short Distance Moving the 550 Sheet FeederMoving the Printer and 550 Sheet Feeder a Long Distance “Installing the Envelope Feeder” on page Using the Envelope Feeder“Testing the Envelope Feeder” on page “Selecting Print Media” on page “Solving Envelope Feeder Problems” on pageAbout this Chapter About the Envelope Feeder8-2 Oki B6100 User Guide About the Envelope Feeder Oki B6100 User Guide Installing the Envelope Feeder Installing the Envelope FeederInstallation Sheet Use the following procedure to install the option 3. Pull on the recessed area on the front of the printer to open the front tray 8-6 Oki B6100 User Guide Installing the Envelope Feeder Oki B6100 User Guide Testing the Envelope Feeder Testing the Envelope FeederPaper and Print Media To Avoid Selecting Print Media8-8 Oki B6100 User Guide Selecting Print Media Correct Paper Storage Print Media Weight, Type, and SizeType of Envelope or Postcard Maximum Capacity8-10 Oki B6100 User Guide Loading the Envelope Feeder Loading the Envelope FeederOki B6100 User Guide Loading the Envelope Feeder 3. Lower the paper holder8-11 8-12 Oki B6100 User Guide Solving Envelope Feeder Problems Solving Envelope Feeder ProblemsOki B6100 User Guide Solving Envelope Feeder Problems Envelopes Become Creased when Printing8-13 8-14 Oki B6100 User Guide Solving Envelope Feeder Problems Correcting Miscellaneous Envelope Feeder Problems Interpreting Envelope Feeder Error MessagesInoperative envelope feeder Erratic operation Unusual noise Inoperative Envelope Feeder 8-16 Oki B6100 User Guide Solving Envelope Feeder ProblemsThe following characteristics define this envelope feeder problem Envelope Feeder Makes Unusual Noises 8-18 Oki B6100 User Guide Solving Envelope Feeder ProblemsCleaning the Exterior of the Envelope Feeder Maintaining the Envelope Feeder8-20 Oki B6100 User Guide Maintaining the Envelope Feeder “Installing the Offset Catch Tray” on page Using the Offset Catch Tray“Testing the Offset Catch Tray” on page “Solving Offset Catch Tray Problems” on pageAbout this Chapter About the Offset Catch Tray9-2 Oki B6100 User Guide About the Offset Catch Tray 1. Paper Guide 2. Output Tray 3. Paper Stop 4. Fitting Major Components of the Offset Catch TrayOki B6100 User Guide About the Offset Catch Tray Figure 1-2 Offset Catch Tray Major Components9-4 Oki B6100 User Guide Installing the Offset Catch Tray Installing the Offset Catch TrayUse the following procedure to install the offset catch tray 9-6 Oki B6100 User Guide Installing the Offset Catch Tray 7. Close the rear cover Oki B6100 User Guide Installing the Offset Catch Tray8. Lift up the paper guide and open the offset tray 9. Pull the tray 1 all the way out and lift the paper stop12. Check the display to make sure the printer is ready for printing Oki B6100 User Guide Testing the Offset Catch Tray Testing the Offset Catch TrayInterpreting Offset Catch Tray Error Messages Solving Offset Catch Tray ProblemsOki B6100 User Guide Solving Offset Catch Tray Problems Installation Problems9-11 Clearing an Offset Catch Tray Paper Jam 9-12 Oki B6100 User Guide Solving Offset Catch Tray Problems5. Close the rear cover Oki B6100 User Guide Solving Offset Catch Tray Problems9-13 Inoperative offset catch tray Erratic operation Unusual noise Correcting Miscellaneous Offset Catch Tray ProblemsInoperative Offset Catch Tray Offset Catch Tray Operates Erratically 9-16 Oki B6100 User Guide Solving Offset Catch Tray ProblemsOffset Catch Tray will not Offset Offset Catch Tray Makes Unusual NoisesCleaning the Exterior of the Offset Catch Tray Maintaining the Offset Catch TrayMoving the Offset Catch Tray a Short Distance Moving the Offset Catch TrayMoving the Offset Catch Tray a Long Distance Use the following procedure to remove the offset catch tray Removing the Offset Catch Tray1. Pull the output tray all the way out and lower the paper stop 2. Push the paper stop into the output tray9-21 Oki B6100 User Guide Removing the Offset Catch Tray8. Close the rear cover of the printer 7. Replace the top cover of the printer9-22 Oki B6100 User Guide Removing the Offset Catch Tray Customer Support and Part Numbers Appendix A“Service and Support” on page A-3 “Service Centers” on page A-4 In this ChapterYour Gateway to OKI Products and Services Oki Data on the InternetYour Personal Solutions Center About this ChapterUnited States and Canada Service and SupportTelephone Support United States and Canada Oki Data Contact Locations Service CentersAuthorized Service Providers United StatesPrinters Oki Part NumbersConsumables OptionsA-6 Oki B6100 User Guide Oki Part Numbers