Lexmark MX511DE Job prints from the wrong tray or on the wrong paper, Large jobs do not collate

Troubleshooting 263

Job prints from the wrong tray or on the wrong paper

Action		Yes	No
Step 1		The problem is solved.	Go to step 2.
a	Check if you are printing on paper that is supported by the tray.
b	Resend the print job.

Did the job print from the correct tray or on the correct paper?

Step 2 The problem is solved. Go to step 3.

aFrom the Paper menu on the printer control panel, set the paper size and type to match the paper loaded in the tray.

bResend the print job.

Did the job print from the correct tray or on the correct paper?

Step 3 The problem is solved. Go to step 4.

aDepending on your operating system, open Printing Preferences or the Print dialog, and then specify the paper type.

bResend the print job.

Did the job print from the correct tray or on the correct paper?
Step 4		The problem is solved. Contact customer
a	Check if the trays are not linked.	support.
b	Resend the print job.

Did the job print from the correct tray or on the correct paper?

Large jobs do not collate

Action	Yes	No
Step 1	The problem is solved.	Go to step 2.

aFrom the Finishing menu on the printer control panel, set Collate to “(1,2,3) (1,2,3).”

bResend the print job.

Did the job print and collate correctly?

Step 2 The problem is solved. Go to step 3.

aFrom the printer software, set Collate to “(1,2,3) (1,2,3).”

Note: Setting Collate to “(1,1,1) (2,2,2)” in the software overrides the setting in the Finishing menu.

bResend the print job.

Did the job print and collate correctly?