‑page jam, clear manual feeder y.xx | Lexmark 35S5704, 35S5703

Clearing jams

237

3Insert the tray.

4From the printer control panel, touchto clear the message and continue printing. For non‑touch‑screen printer

models, select Next > > Clear the jam, press OK > .

[x]‑page jam, clear manual feeder. [25y.xx]

1From the multipurpose feeder, firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.

2Flex the sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface.

Page 237

Image 237

Lexmark 35S5704, 35S5703, MX511DHE, MX511DE ‑page jam, clear manual feeder y.xx

Contents

October Users Guide Contents Paper and specialty media guide Loading paper and specialty mediaPrinting Copying Scanning 126 Faxing 103Understanding the printer menus 134 Saving money and the environment 203 Maintaining the printer 213 Troubleshooting 240Managing the printer 224 Clearing jams 227 303 Safety information Safety informationPage Finding information about the printer Learning about the printerLearning about the printer What are you looking for? Find it here Other countries and regions-See the printed Selecting a location for the printer Printer configurations Understanding the basic functions of the scanner Using the ADF Using the ADF and scanner glassUsing the scanner glass Automatic document feeder ADF Scanner glass Understanding the printer control panel Using the printer control panelUnderstanding the printer control panel Use Understanding the home screen Indicator light color and its corresponding printer status Features Using the touch-screen buttonsFeature Description This may also appear on the home screen Other touch-screen buttons Finding the IP address of the computer Setting up and using the home screen applicationsFor Windows users For Macintosh users Click Settings General Settings Home screen customization Accessing the Embedded Web ServerFinding the IP address of the printer Customizing the home screen Understanding the different applications Setting up Forms and FavoritesActivating the home screen applications Finding information about the home screen applications Setting up Card Copy Click Settings Apps Apps Management Forms and FavoritesClick Settings Apps Apps Management Card Copy Setting up Multi Send Using MyShortcut Click Settings Apps Apps Management Multi Send Setting up Scan to NetworkClick Settings Apps Apps Management Scan to Network UseTo Exporting and importing a configuration Setting up Remote Operator PanelClick Settings Remote Operator Panel Settings Click Submit Additional printer setup Installing internal optionsAvailable internal options Accessing the controller board Close the shield, and then the access door Installing a memory cardPage Installing an optional card Page Installing an Internal Solutions Port Long ISP cable Page Page Page Page Installing a printer hard disk Page Page Removing a printer hard disk Installing hardware options Order of installationInstalling optional trays Page Page Line port Attaching cables Installing the printer software Setting up the printer softwareUpdating available options in the printer driver Macintosh Click Update Now ‑ Ask Printer WindowsWindows 7 or earlier Installing the printer on an Ethernet network Preparing to set up the printer on an Ethernet networkNetworking For Windows users Select Ethernet connection, and then click Continue For Macintosh users AppleTalk select your printer Add Preparing to set up the printer on a wireless network Connecting the printer using the Wireless Setup Wizard Using the Push Button Configuration methodNetwork/Ports Active NIC Auto Using the Personal Identification Number PIN method For Windows users Setting up serial printing Click Continue Finish Printing a menu settings Verifying printer setupPrinting a network setup Reports Menu Settings Configuring Universal paper settings Setting the paper size and typeLoading paper and specialty media Loading trays LGL A4 Exec Page Page Page Loading the multipurpose feeder Page Page Page Click Settings Paper Menu Linking and unlinking traysLinking and unlinking trays Using the printer control panel Using the Embedded Web ServerCreating a custom name for a paper type Assigning a custom paper type Configuring a custom name Select a custom name you want to configure, and then touchPaper Menu Custom Types Tips on using letterhead Using specialty mediaTips on using transparencies Tips on using envelopesPage Paper guidelines Paper characteristics Fiber content Using recycled paper and other office papersSelecting paper Selecting preprinted forms and letterhead Unacceptable paper examples Storing paper Supported paper sizes, types, and weightsSupported paper sizes 182 x 257 mm 17 x 10.1 Letter 215.9 x 279.4 mm X 11 Paper and specialty media guide Paper type 250 ‑ or Multipurpose feeder Duplex mode Supported paper types and weights Printing forms and a document PrintingPrinting forms Printing a document Click Settings Print Settings Quality Menu Toner Darkness Adjusting toner darknessSettings Print Settings Quality Menu Toner Darkness Printing from a flash drive Supported flash drives and file types Printing confidential and other held jobs Storing print jobs in the printerRecommended flash drives File type Modifying confidential print settings Printing confidential and other held jobsPrinting Touch Printing information pages Canceling a print job For Macintosh users Copying Copying using the ADFMaking copies Making a quick copy Copying photos Copying using the scanner glassCopying on specialty media Copying on transparencies Making copies using paper from a selected tray Customizing copy settingsCopying on letterhead Copying to a different size Example 1 Copying on mixed paper sizes Copying different paper sizesExample 2 Copying on a single paper size Copy Copy from Mixed Sizes Copy to Auto Size Match Copy It Adjusting copy quality Copying on both sides of the paper duplexingReducing or enlarging copies Collated Not collated Collating copies Placing separator sheets between copies Copying multiple pages onto a single sheetBetween Copies Between Jobs Between Pages Off Placing information on copies Placing a header or footer on pagesPlacing an overlay message on each Canceling a copy job while pages are being printed Canceling a copy jobUnderstanding the copy options Copy from Scale ContentDarkness Sides Duplex Advanced Duplex Cover Page SetupSave As Shortcut Margin Shift Advanced Imaging Paper SaverCreate Booklet Custom Job Setting up the e-mail function Setting up the printer to e-mailCreating an e-mail shortcut using the Embedded Web Server Mailing Sending an e-mail using the printer control panel Creating an e-mail shortcut using the printer control panelClick Settings Mailing a document Sending an e‑mail using the address book Sending an e‑mail using a shortcut number Customizing e-mail settings Adding e-mail subject and message informationChanging the output file type Understanding the e-mail options Canceling an e-mail Resolution Send AsMailing 101 Scan Preview SetupTransmission Log Mailing 102 Setting up the printer to fax FaxingFaxing 103 Using the printer control panel for fax setup Initial fax setupUsing the Embedded Web Server for fax setup Click Settings Fax Settings Analog Fax Setup Tips for this setup Setup 1 Printer is connected to a dedicated fax lineChoosing a fax connection Scenario 1 Standard telephone line Connected to the same telephone wall jack Faxing 106 Connected to different wall jacks Faxing 107 Faxing 108 Faxing 109 Scenario 2 Digital Subscriber Line DSL Faxing 110 Scenario 3 VoIP telephone service Faxing 111 Setup 1 Printer is connected directly to a cable modem Faxing 112 Part name Part number Lexmark adapter plug 40X8519 Page Faxing 115 Connecting the printer to a wall jack in Germany Connecting to a distinctive ring service Setting the outgoing fax name and numberSettings Fax Settings Analog Fax Setup Answer On Configuring the printer to observe daylight saving time Setting the date and timeSending a fax using the printer control panel Sending a fax Fax tab Enable fax Sending a fax using the computer Sending a fax using the address book Sending a fax using a shortcut numberSending a fax at a scheduled time Faxing 119 Creating shortcuts Click Settings Manage Shortcuts Fax Shortcut Setup Changing the fax resolution Customizing fax settingsMaking a fax lighter or darker Viewing a fax log Click Settings Reports Click Fax Job Log or Fax Call Log Canceling an outgoing faxBlocking junk faxes Touch Delete Selected Jobs Holding and forwarding faxes Holding faxesForwarding a fax Faxing 124 Understanding the fax options Delayed Send Faxing 125This option lets you send a fax at a later time or date Scanning Using Scan to NetworkScanning to an FTP address Scanning 126 Creating an FTP shortcut using the printer control panel Creating an FTP shortcut using the Embedded Web ServerCreating shortcuts Scanning 127 Scanning to an FTP address using a shortcut number Scanning to an FTP address using the printer control panelScanning to an FTP address Scanning 128 Scanning to a computer or flash drive Scanning to a computer using the Embedded Web ServerScanning 129 Click Scan Profile Create Scan Profile Click Next Close Setting up Scan to Computer Scanning to a flash drive Understanding the scan optionsFTP Address This option lets you type a file name for the scan image Scanning 132 Setup Understanding the printer m enus Menus listUnderstanding the printer menus 134 Paper menu Default Source menuPaper Size/Type menu Understanding the printer menus 135 Understanding the printer menus 136 MP Feeder SizeMP Feeder Type Manual Paper Size Understanding the printer menus 137Manual Paper Type Manual Envelope Size Substitute Size menu Configure MP menuPaper Texture menu Understanding the printer menus 138 Understanding the printer menus 139 Understanding the printer menus 140 Paper Weight menu Understanding the printer menus 141 Paper Loading menu Custom Names menu Custom Types menuUnderstanding the printer menus 142 Use Custom Name Universal Setup menu Custom Scan Sizes menuUnderstanding the printer menus 143 Reports Menu Reports menuUnderstanding the printer menus 144 Active NIC menu Network/Ports menuStandard Network or Network x menu Understanding the printer menus 145 Understanding the printer menus 146 Network Card menu To access the menu, navigate to either of the followingTCP/IP menu Understanding the printer menus 147 Understanding the printer menus 148 Wireless menu IPv6 menuUnderstanding the printer menus 149 To access the menu, navigate to any of the following AppleTalk menuUnderstanding the printer menus 150 Standard USB menu Understanding the printer menus 151USB Buffer Understanding the printer menus 152 Smtp Setup menu Understanding the printer menus 153 Security menu Miscellaneous Security Settings menuConfidential Print menu Understanding the printer menus 154 Understanding the printer menus 155 Disk Wiping menu Security Audit Log menu Set Date and Time menuUnderstanding the printer menus 156 Settings menu General Settings menuUnderstanding the printer menus 157 Run Initial setup Quiet ModeUnderstanding the printer menus 158 Keyboard Paper Sizes Understanding the printer menus 159Scan to PC Port Range Displayed Information Understanding the printer menus 160 Understanding the printer menus 161 Understanding the printer menus 162 Understanding the printer menus 163 Hibernate Timeout on Connection Error Recovery Print RecoveryUnderstanding the printer menus 164 Export Configuration Package Factory DefaultsUnderstanding the printer menus 165 Press Sleep Button Understanding the printer menus 166 Copy Settings menu Understanding the printer menus 167 Understanding the printer menus 168 Fax Settings menu Fax Mode Analog Fax Setup menuUnderstanding the printer menus 169 Understanding the printer menus 170 Resolution Fax Send Settings menu items and their descriptionsUnderstanding the printer menus 171 Fax Cover Dial Prefix Understanding the printer menus 172 Understanding the printer menus 173 Understanding the printer menus 174 Fax Receive Settings menu items and their descriptions Understanding the printer menus 175 Understanding the printer menus 176 Fax Log Settings menu items and their descriptions Speaker Settings menu items and their descriptions ‑mail Settings menuAnswer On menu items and their descriptions Understanding the printer menus 177 Format Understanding the printer menus 178 Orientation Understanding the printer menus 179 Understanding the printer menus 180 Use cc/bcc Understanding the printer menus 181 Understanding the printer menus 182 FTP Settings menu Understanding the printer menus 183 Understanding the printer menus 184 FTP bit DepthFile Name Scan Settings Flash Drive menuUnderstanding the printer menus 185 Understanding the printer menus 186 Scan Bit Depth Understanding the printer menus 187 Print Settings menu items and their descriptions Understanding the printer menus 188Copies Duplex Binding Understanding the printer menus 189Paper Saver Orientation Paper Saver Border Print Settings Setup menuUnderstanding the printer menus 190 Understanding the printer menus 191 Finishing menuDownload Target Resource Save Separator Source Understanding the printer menus 192 Quality menu Print ResolutionUnderstanding the printer menus 193 Pixel Boost Understanding the printer menus 194 Job Accounting menu Understanding the printer menus 195 Utilities menu Understanding the printer menus 196 XPS menu PostScript menu PCL Emul menuUnderstanding the printer menus 197 Understanding the printer menus 198 PCL Emulation Settings Tray Renumber Understanding the printer menus 199 Understanding the printer menus 200 Html menuFont Size Scale Image menu Help menuUnderstanding the printer menus 201 Menu item Description Understanding the printer menus 202 Saving money and the environment Using recycled paperSaving paper and toner Conserving supplies Click Settings General Settings Eco‑Mode select a setting Using Eco‑ModeClick Settings General Settings Quiet Mode select a setting Saving energy Click Settings General Settings Timeouts Adjusting Sleep modeSettings General Settings Timeouts Sleep Mode Saving money and the environment 205 Adjusting the brightness of the display Using Hibernate ModeClick Settings General Settings Sleep Button Settings Click Settings General Settings Recycling Settings General Settings Screen BrightnessRecycling Lexmark products Recycling Lexmark packagingPage Statement of Volatility Securing the printerErasing volatile memory Disposing of a printer hard disk Touch Wipe All Settings Using the printer control panelTouch Back Exit Config Menu Erasing non‑volatile memory Using the Embedded Web Server Configuring printer hard disk encryptionClick Settings Security Disk Encryption Touch Disk Encryption Enable Lexmark security Web Finding printer security information Cleaning the printer Cleaning the printer partsMaintaining the printer Maintaining the printer 213 Cleaning the scanner glass Maintaining the printer 214Close the scanner cover Checking the status of parts and supplies Using genuine Lexmark parts and suppliesEstimated number of remaining pages Ordering supplies Maintaining the printer 216 Ordering toner cartridgesReturn Program cartridge Regular cartridge Storing supplies Ordering a maintenance kitOrdering an imaging unit Ordering an ADF separator roller Replacing the toner cartridge Replacing suppliesPage Maintaining the printer 220 Replacing the imaging unitPage Before moving the printer Moving the printer Shipping the printer Moving the printer to another location Setting up e‑mail alerts Finding advanced networking and administrator informationManaging the printer Checking the virtual display Notification Description Click Settings Print Settings Supply Notifications Restoring factory default settings Settings General Settings Factory Defaults Restore NowManaging the printer 226 Avoiding jams Clearing jamsLoad paper properly Clearing jams 227 Use recommended paper Understanding jam messages and locations Jam access area Printer control panel message What to do Clearing jams 230 ‑page jam, open front door y.xxPage Page Models, select Next Clear the jam, press OK ‑page jam, open rear door y.xx ‑page jam, clear standard bin y.xx Clearing jams 235 ‑page jam, remove tray 1 to clear duplex y.xx ‑page jam, open tray x y.xx ‑page jam, clear manual feeder y.xx ‑page jam, open automatic feeder top cover y.xx Models, select Next Clear the jam, press OK Understanding printer messages Troubleshooting Troubleshooting 241 Configuration change, some held jobs were not restoredChange paper source to paper size load orientation Close front door Error reading USB hub. Remove hub Error reading USB drive. Remove USBComplex page, some data may not have printed Defective flash detected Fax Station Name not set up. Contact system administrator Fax partition inoperative. Contact system administratorFax Station Number not set up. Contact system administrator Imaging unit low 84.xy Imaging unit very low, x estimated pages remain 84.xy Insufficient memory, some held jobs will not be restoredIncorrect paper size, open paper source Insufficient memory for Flash Memory Defragment operation Insufficient memory to collate job Insufficient memory to support Resource Save featureLoad manual feeder with custom string paper orientation Load manual feeder with custom type name paper orientation Load paper source with custom string paper orientation Troubleshooting 246Load paper source with custom type name paper orientation Load paper source with paper size paper orientation Maintenance kit nearly low 80.xy Maintenance kit low 80.xyMaintenance kit very low, x estimated pages remain 80.xy Memory full No analog phone line connected to modem, fax is disabled Network x software errorMemory full, cannot send faxes Non‑Lexmark supply type, see User’s Guide 33.xy Reinstall missing or unresponsive imaging unit 31.xy Reinstall missing or unresponsive cartridge 31.xyNot enough free space in flash memory for resources Printer had to restart. Last job may be incomplete Replace all originals if restarting job Troubleshooting 250Replace cartridge, 0 estimated pages remain 88.xy Replace cartridge, printer region mismatch 42.xy Replace defective imaging unit 31.xy Troubleshooting 251Replace imaging unit, 0 estimated pages remain 84.xy Replace jammed originals if restarting job Scanner disabled by admin Restore held jobs?Replace unsupported imaging unit 32.xy Scanner automatic feeder cover open Smtp server not set up. Contact system administrator Serial option x errorSome held jobs were not restored Standard network software error Solving printer problems Troubleshooting 255 Basic printer problemsPrinter is not responding Action Yes Printer display is blank Troubleshooting 256 Internal Solutions Port does not operate correctly Hardware and internal option problemsTroubleshooting 257 Action Yes Step Problem is solved Go to step Tray problems Troubleshooting 258Step Problem is solved. Go to step Troubleshooting 259 Paper feed problemsSettings General Settings Print Recovery USB/parallel interface card does not operate correctly Action Yes Step Go to step Problem is solved Troubleshooting 260Paper frequently jams Paper jam message remains after jam is cleared Printing problems Solving print problemsTroubleshooting 261 Confidential and other held jobs do not print Error message about reading the flash drive appears Troubleshooting 262Incorrect characters print Troubleshooting 263 Job prints from the wrong tray or on the wrong paperLarge jobs do not collate Troubleshooting 264 Printing slows downClick File Print Advanced Print As Image OK OK Print jobs do not print Troubleshooting 265 Settings General Settings Troubleshooting 266Settings General Settings Print Recovery Page Protect Off Print job takes longer than expected Tray linking does not work Troubleshooting 267 Troubleshooting 268 Print quality problemsUnexpected page breaks occur Characters have jagged or uneven edges Clipped pages or images Troubleshooting 269 Troubleshooting 270 Compressed images appear on printsGray background on prints Horizontal voids appear on prints Troubleshooting 271 Incorrect margins on prints Troubleshooting 272 Paper curl Troubleshooting 273 Print irregularities Troubleshooting 274 Print is too dark Troubleshooting 275 Print is too light Troubleshooting 276 Printer is printing blank pages Troubleshooting 277 Printer is printing solid black pages Troubleshooting 278 Repeating defects appear on prints Troubleshooting 279 Troubleshooting 280 Shadow images appear on printsSkewed print Streaked horizontal lines appear on prints Troubleshooting 281 Streaked vertical lines appear on prints Troubleshooting 282 Toner fog or background shading appears on prints Troubleshooting 283 Toner rubs off Troubleshooting 284Toner specks appear on prints Transparency print quality is poor Troubleshooting 285 Uneven print densityVertical voids appear on prints Copier does not respond Solving copy problems Troubleshooting 287 Partial document or photo copiesPoor copy quality Troubleshooting 288 Solving fax problems Troubleshooting 289Scanner unit does not close Troubleshooting 290 Caller ID is not shownCannot send or receive a fax Troubleshooting 291 Can receive but not send faxes Troubleshooting 292 293 Yes Problem is solved Go to step Troubleshooting 294 Fax and e-mail functions are not set upSettings General Settings Run initial setup Yes Submit Received fax has poor print quality Solving scanner problems Troubleshooting 295Click Settings Fax Settings Analog Fax Setup Cannot scan from a computer Troubleshooting 296Partial document or photo scans Poor scanned image quality Troubleshooting 297 Scan job was not successfulStep Change the file name. Go to step Troubleshooting 298 Stamp or OverwriteExisting file check box Scanner does not respond Troubleshooting 299 An application error has occurred Solving home screen applications problemsTroubleshooting 300 Click Settings Apps Apps Management System tab Log Troubleshooting 301 Contacting customer support Troubleshooting 302Tech Library Mail Edition notice Product information303 October Trademarks Noise emission levels304 Product disposal Temperature informationStatic sensitivity notice 305 Laser advisory label Laser notice306 Laser notice label may be affixed to this printer as shown Product power consumption Power consumptionSleep Mode Hibernate Mode Avis de conformité aux normes de l’industrie du Canada Industry Canada compliance statementLicensing notices European Community EC directives conformity 309 Regulatory notices for telecommunication terminal equipment 310 Utilisation de ce produit en Suisse Using this product in SwitzerlandVerwendung dieses Produkts in der Schweiz Uso del prodotto in Svizzera Modular component notice Regulatory notices for wireless productsExposure to radio frequency radiation Industry Canada Canada Taiwan NCC RF notice statement Industry Canada Canada313 ΤΗΣ Οδηγιασ 1999/5/ΕΚ 314 315 Lexmark International, Inc., Lexington, KY Limited warranty Limited warranty service316 Limitation of liability Extent of limited warrantyAdditional rights 317 318 Patent acknowledgment 250‑sheet tray installing 42 550‑sheet tray installing SymbolsIndex NumericsPage Page Page Page Page Page Page Page