Lexmark 35S5703, 35S5704, MX511DHE, MX511DE manual Incorrect margins on prints, Troubleshooting 272

Troubleshooting		272
Action	Yes	No
Step 3	Go to step 4.	The problem is solved.

aRedistribute the toner in the imaging unit.

1Remove the toner cartridge, and then the imaging unit.

2Firmly shake the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

3Reinstall the imaging unit, and then the cartridge.

bResend the print job.

Do horizontal voids appear on prints?
Step 4	Contact customer	The problem is solved.
Replace the imaging unit, and then resend the print job.	support.
Do horizontal voids appear on prints?

Incorrect margins on prints

ABCD

ABCD

ABCD

Action	Yes	No
Step 1	The problem is solved.	Go to step 2.

aMove the width and length guides in the tray to the correct positions for the paper size loaded.

bResend the print job.

Are the margins correct?
Step 2	Go to step 3.	Do one or more of the
From the printer control panel, set the paper size in the Paper menu to		following:
match the paper loaded in the tray.		•	Specify the paper
			size from the tray
Does the paper size match the paper loaded in the tray?			settings to match
			the paper loaded in
			the tray.
		•	Change the paper
			loaded in the tray
			to match the paper
			size specified in the
			tray settings.