Troubleshooting

 

272

 

 

 

Action

Yes

No

Step 3

Go to step 4.

The problem is solved.

aRedistribute the toner in the imaging unit.

1Remove the toner cartridge, and then the imaging unit.

2Firmly shake the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

3Reinstall the imaging unit, and then the cartridge.

bResend the print job.

Do horizontal voids appear on prints?

 

 

Step 4

Contact customer

The problem is solved.

Replace the imaging unit, and then resend the print job.

support.

 

Do horizontal voids appear on prints?

 

 

Incorrect margins on prints

ABCD

ABCD

ABCD

Action

Yes

No

 

 

 

Step 1

The problem is solved.

Go to step 2.

aMove the width and length guides in the tray to the correct positions for the paper size loaded.

bResend the print job.

Are the margins correct?

 

 

 

Step 2

Go to step 3.

Do one or more of the

From the printer control panel, set the paper size in the Paper menu to

 

following:

match the paper loaded in the tray.

 

Specify the paper

 

 

 

size from the tray

Does the paper size match the paper loaded in the tray?

 

 

settings to match

 

 

 

the paper loaded in

 

 

 

the tray.

 

 

Change the paper

 

 

 

loaded in the tray

 

 

 

to match the paper

 

 

 

size specified in the

 

 

 

tray settings.

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Lexmark 35S5703, 35S5704, MX511DHE, MX511DE manual Incorrect margins on prints, Troubleshooting 272