Lexmark MX511DE, 35S5703, 35S5704, MX511DHE Horizontal voids appear on prints, Troubleshooting 271

Troubleshooting		271
Action	Yes	No
Step 3	The problem is solved.	Go to step 4.

Reinstall the toner cartridge.

aRemove the cartridge.

bInstall the cartridge.

cResend the print job.

Did the background disappear from the prints?

Step 4	The problem is solved. Contact customer
Check if off-white background is selected.	support.

aDepending on your operating system, set off-white background from Print Properties or the Print dialog.

bResend the print job.

Did the background disappear from the prints?

Horizontal voids appear on prints

Leading edge

Trailing edge

Action	Yes	No
Step 1	Go to step 2.	The problem is solved.

aMake sure your software program is using a correct fill pattern.

bResend the print job.

Do horizontal voids appear on prints?

Step 2 Go to step 3. The problem is solved.

aLoad the specified tray or feeder with a recommended type of paper.

bResend the print job.

Do horizontal voids appear on prints?