Lexmark MX511DHE, 35S5703, 35S5704, MX511DE manual Solving copy problems, Copier does not respond

Troubleshooting		286
Action	Yes	No
Step 4	Go to step 5.	The problem is solved.

aRedistribute the toner in the imaging unit.

1Remove the toner cartridge, and then the imaging unit.

2Firmly shake the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

3Reinstall the imaging unit, and then the cartridge.

bResend the print job.

Do vertical voids appear on prints?
Step 5	Contact customer	The problem is solved.
Replace the imaging unit, and then resend the print job.	support.
Do vertical voids appear on prints?

Solving copy problems

• “Copier does not respond” on page 286

• “Partial document or photo copies” on page 287

• “Poor copy quality” on page 287

• “Scanner unit does not close” on page 289

Copier does not respond

Action	Yes	No
Step 1	Clear the error or status	Go to step 2.
Check if an error or status message appears on the display.	message.
Does an error or status message appear?
Step 2	Go to step 3.	Connect the power
Check if the power cord is plugged into the printer and a properly		cord to the printer and
		a properly grounded
grounded electrical outlet.
		electrical outlet.
Is the power cord plugged into the printer and a properly grounded
electrical outlet?
Step 3	The problem is solved.	Contact customer
Turn off the printer, then wait for about 10 seconds, and then turn it back		support.
on.
Did Performing Self Test and Ready appear?