Troubleshooting

 

264

 

 

 

Action

Yes

No

Step 3

The problem is solved.

Contact customer

Reduce the complexity of the print job by eliminating the number and size

 

support.

of fonts, the number and complexity of images, and the number of pages

 

 

in the job.

 

 

Did the job print and collate correctly?

 

 

 

 

 

Multiplelanguage PDF files do not print

 

 

 

 

 

Action

Yes

No

 

 

 

Step 1

The problem is solved.

Go to step 2.

aCheck if the print options for the PDF output are set to embed all fonts.

For more information, see the documentation that came with Adobe Acrobat.

bGenerate a new PDF file, and then resend the print job.

Do the files print?

 

Step 2

The problem is solved. Contact customer

a Open the document you want to print in Adobe Acrobat.

support.

bClick File > Print > Advanced > Print As Image > OK > OK.

Do the files print?

Printing slows down

Notes:

When printing using narrow paper, the printer prints at a reduced speed to prevent damage to the fuser.

The printer speed may be reduced when printing for long periods of time, or printing at elevated temperatures.

Action

Yes

No

 

 

 

Step 1

The problem is solved.

Go to step 2.

aMake sure the size of the paper loaded in the tray matches the fuser type.

Note: Use a 110-volt fuser for printing on letter-size paper and a 220-volt fuser for printing on A4size paper.

bResend the print job.

Does the print speed increase?

Page 264
Image 264
Lexmark 35S5703, 35S5704, MX511DHE Printing slows down, Troubleshooting 264, Click File Print Advanced Print As Image OK OK