Manuals / Lexmark / Computer Equipment / Printer

Lexmark MX511DHE, 35S5703, 35S5704, MX511DE manual ‑page jam, open front door y.xx, Clearing jams 230

Models: 35S5704 MX511DE MX511DHE 35S5703

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Clearing jams

230 [x]‑page jam, open front door. [20y.xx]

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.

1Press the button on the right side of the printer, and then open the front door.

2Pull the toner cartridge out using the handle.

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Lexmark MX511DHE, 35S5703, 35S5704, MX511DE manual ‑page jam, open front door y.xx, Clearing jams 230

Contents

Users Guide October Contents Printing Loading paper and specialty mediaPaper and specialty media guide Copying Understanding the printer menus 134 Faxing 103Scanning 126 Saving money and the environment 203 Managing the printer 224 Troubleshooting 240Maintaining the printer 213 Clearing jams 227 303 Safety information Safety informationPage Learning about the printer Learning about the printerFinding information about the printer What are you looking for? Find it here Selecting a location for the printer Other countries and regions-See the printed Printer configurations Understanding the basic functions of the scanner Using the scanner glass Using the ADF and scanner glassUsing the ADF Automatic document feeder ADF Scanner glass Understanding the printer control panel Using the printer control panelUnderstanding the printer control panel Use Indicator light color and its corresponding printer status Understanding the home screen Feature Description Using the touch-screen buttonsFeatures This may also appear on the home screen Other touch-screen buttons For Windows users Setting up and using the home screen applicationsFinding the IP address of the computer For Macintosh users Finding the IP address of the printer Accessing the Embedded Web ServerClick Settings General Settings Home screen customization Customizing the home screen Activating the home screen applications Setting up Forms and FavoritesUnderstanding the different applications Finding information about the home screen applications Click Settings Apps Apps Management Card Copy Setting up Card CopyClick Settings Apps Apps Management Forms and Favorites Using MyShortcut Setting up Multi Send Click Settings Apps Apps Management Scan to Network Setting up Scan to NetworkClick Settings Apps Apps Management Multi Send UseTo Click Settings Remote Operator Panel Settings Exporting and importing a configurationSetting up Remote Operator Panel Click Submit Available internal options Additional printer setupInstalling internal options Accessing the controller board Installing a memory card Close the shield, and then the access doorPage Installing an optional card Page Installing an Internal Solutions Port Long ISP cable Page Page Page Page Installing a printer hard disk Page Page Removing a printer hard disk Installing optional trays Installing hardware optionsOrder of installation Page Page Attaching cables Line port Updating available options in the printer driver Setting up the printer softwareInstalling the printer software Macintosh Windows 7 or earlier Click Update Now ‑ Ask PrinterWindows Networking Preparing to set up the printer on an Ethernet networkInstalling the printer on an Ethernet network For Windows users For Macintosh users Select Ethernet connection, and then click Continue Preparing to set up the printer on a wireless network AppleTalk select your printer Add Network/Ports Active NIC Auto Connecting the printer using the Wireless Setup WizardUsing the Push Button Configuration method Using the Personal Identification Number PIN method For Windows users Setting up serial printing Click Continue Finish Printing a network setup Verifying printer setupPrinting a menu settings Reports Menu Settings Loading paper and specialty media Setting the paper size and typeConfiguring Universal paper settings Loading trays LGL A4 Exec Page Page Page Loading the multipurpose feeder Page Page Page Linking and unlinking trays Click Settings Paper MenuLinking and unlinking trays Creating a custom name for a paper type Using the Embedded Web ServerUsing the printer control panel Assigning a custom paper type Paper Menu Custom Types Configuring a custom nameSelect a custom name you want to configure, and then touch Tips on using transparencies Using specialty mediaTips on using letterhead Tips on using envelopesPage Paper characteristics Paper guidelines Selecting paper Using recycled paper and other office papersFiber content Selecting preprinted forms and letterhead Unacceptable paper examples Supported paper sizes Supported paper sizes, types, and weightsStoring paper 182 x 257 mm 17 x 10.1 Letter 215.9 x 279.4 mm X 11 Paper and specialty media guide Supported paper types and weights Paper type 250 ‑ or Multipurpose feeder Duplex mode Printing forms PrintingPrinting forms and a document Printing a document Settings Print Settings Quality Menu Toner Darkness Adjusting toner darknessClick Settings Print Settings Quality Menu Toner Darkness Printing from a flash drive Supported flash drives and file types Recommended flash drives File type Printing confidential and other held jobsStoring print jobs in the printer Printing Touch Modifying confidential print settingsPrinting confidential and other held jobs Canceling a print job Printing information pages For Macintosh users Making copies Copying using the ADFCopying Making a quick copy Copying on specialty media Copying using the scanner glassCopying photos Copying on transparencies Copying on letterhead Customizing copy settingsMaking copies using paper from a selected tray Copying to a different size Example 2 Copying on a single paper size Copying different paper sizesExample 1 Copying on mixed paper sizes Copy Copy from Mixed Sizes Copy to Auto Size Match Copy It Reducing or enlarging copies Adjusting copy qualityCopying on both sides of the paper duplexing Collating copies Collated Not collated Between Copies Between Jobs Between Pages Off Placing separator sheets between copiesCopying multiple pages onto a single sheet Placing an overlay message on each Placing information on copiesPlacing a header or footer on pages Understanding the copy options Canceling a copy jobCanceling a copy job while pages are being printed Copy from Darkness ContentScale Sides Duplex Save As Shortcut Cover Page SetupAdvanced Duplex Margin Shift Create Booklet Paper SaverAdvanced Imaging Custom Job Creating an e-mail shortcut using the Embedded Web Server Setting up the printer to e-mailSetting up the e-mail function Mailing Click Settings Creating an e-mail shortcut using the printer control panelSending an e-mail using the printer control panel Mailing a document Sending an e‑mail using a shortcut number Sending an e‑mail using the address book Changing the output file type Customizing e-mail settingsAdding e-mail subject and message information Canceling an e-mail Understanding the e-mail options Mailing 101 ResolutionSend As Transmission Log SetupScan Preview Mailing 102 Faxing 103 Setting up the printer to faxFaxing Using the Embedded Web Server for fax setup Initial fax setupUsing the printer control panel for fax setup Click Settings Fax Settings Analog Fax Setup Choosing a fax connection Setup 1 Printer is connected to a dedicated fax lineTips for this setup Scenario 1 Standard telephone line Faxing 106 Connected to the same telephone wall jack Faxing 107 Connected to different wall jacks Faxing 108 Scenario 2 Digital Subscriber Line DSL Faxing 109 Scenario 3 VoIP telephone service Faxing 110 Setup 1 Printer is connected directly to a cable modem Faxing 111 Faxing 112 Part name Part number Lexmark adapter plug 40X8519 Page Connecting the printer to a wall jack in Germany Faxing 115 Settings Fax Settings Analog Fax Setup Answer On Connecting to a distinctive ring serviceSetting the outgoing fax name and number Sending a fax using the printer control panel Setting the date and timeConfiguring the printer to observe daylight saving time Sending a fax Sending a fax using the computer Fax tab Enable fax Sending a fax at a scheduled time Sending a fax using a shortcut numberSending a fax using the address book Faxing 119 Click Settings Manage Shortcuts Fax Shortcut Setup Creating shortcuts Making a fax lighter or darker Customizing fax settingsChanging the fax resolution Viewing a fax log Blocking junk faxes Canceling an outgoing faxClick Settings Reports Click Fax Job Log or Fax Call Log Touch Delete Selected Jobs Forwarding a fax Holding and forwarding faxesHolding faxes Understanding the fax options Faxing 124 This option lets you send a fax at a later time or date Delayed SendFaxing 125 Scanning to an FTP address Using Scan to NetworkScanning Scanning 126 Creating shortcuts Creating an FTP shortcut using the Embedded Web ServerCreating an FTP shortcut using the printer control panel Scanning 127 Scanning to an FTP address Scanning to an FTP address using the printer control panelScanning to an FTP address using a shortcut number Scanning 128 Scanning 129 Scanning to a computer using the Embedded Web ServerScanning to a computer or flash drive Click Scan Profile Create Scan Profile Setting up Scan to Computer Click Next Close FTP Address Understanding the scan optionsScanning to a flash drive This option lets you type a file name for the scan image Scanning 132 Setup Understanding the printer menus 134 Understanding the printer m enusMenus list Paper Size/Type menu Default Source menuPaper menu Understanding the printer menus 135 MP Feeder Type Understanding the printer menus 136MP Feeder Size Manual Paper Type Understanding the printer menus 137Manual Paper Size Manual Envelope Size Paper Texture menu Configure MP menuSubstitute Size menu Understanding the printer menus 138 Understanding the printer menus 139 Paper Weight menu Understanding the printer menus 140 Paper Loading menu Understanding the printer menus 141 Understanding the printer menus 142 Custom Types menuCustom Names menu Use Custom Name Understanding the printer menus 143 Universal Setup menuCustom Scan Sizes menu Understanding the printer menus 144 Reports MenuReports menu Standard Network or Network x menu Network/Ports menuActive NIC menu Understanding the printer menus 145 Understanding the printer menus 146 TCP/IP menu To access the menu, navigate to either of the followingNetwork Card menu Understanding the printer menus 147 Understanding the printer menus 148 Understanding the printer menus 149 Wireless menuIPv6 menu Understanding the printer menus 150 To access the menu, navigate to any of the followingAppleTalk menu USB Buffer Standard USB menuUnderstanding the printer menus 151 Smtp Setup menu Understanding the printer menus 152 Understanding the printer menus 153 Confidential Print menu Miscellaneous Security Settings menuSecurity menu Understanding the printer menus 154 Disk Wiping menu Understanding the printer menus 155 Understanding the printer menus 156 Security Audit Log menuSet Date and Time menu Understanding the printer menus 157 Settings menuGeneral Settings menu Understanding the printer menus 158 Quiet ModeRun Initial setup Keyboard Scan to PC Port Range Understanding the printer menus 159Paper Sizes Displayed Information Understanding the printer menus 160 Understanding the printer menus 161 Understanding the printer menus 162 Hibernate Timeout on Connection Understanding the printer menus 163 Understanding the printer menus 164 Error RecoveryPrint Recovery Understanding the printer menus 165 Factory DefaultsExport Configuration Package Press Sleep Button Copy Settings menu Understanding the printer menus 166 Understanding the printer menus 167 Understanding the printer menus 168 Understanding the printer menus 169 Fax Settings menuFax Mode Analog Fax Setup menu Understanding the printer menus 170 Understanding the printer menus 171 Fax Send Settings menu items and their descriptionsResolution Fax Cover Understanding the printer menus 172 Dial Prefix Understanding the printer menus 173 Fax Receive Settings menu items and their descriptions Understanding the printer menus 174 Understanding the printer menus 175 Fax Log Settings menu items and their descriptions Understanding the printer menus 176 Answer On menu items and their descriptions ‑mail Settings menuSpeaker Settings menu items and their descriptions Understanding the printer menus 177 Understanding the printer menus 178 Format Understanding the printer menus 179 Orientation Understanding the printer menus 180 Understanding the printer menus 181 Use cc/bcc FTP Settings menu Understanding the printer menus 182 Understanding the printer menus 183 File Name Understanding the printer menus 184FTP bit Depth Understanding the printer menus 185 Scan SettingsFlash Drive menu Understanding the printer menus 186 Understanding the printer menus 187 Scan Bit Depth Copies Print Settings menu items and their descriptionsUnderstanding the printer menus 188 Paper Saver Orientation Understanding the printer menus 189Duplex Binding Paper Saver Border Understanding the printer menus 190 Print SettingsSetup menu Download Target Finishing menuUnderstanding the printer menus 191 Resource Save Understanding the printer menus 192 Separator Source Understanding the printer menus 193 Print ResolutionQuality menu Pixel Boost Job Accounting menu Understanding the printer menus 194 Utilities menu Understanding the printer menus 195 XPS menu Understanding the printer menus 196 Understanding the printer menus 197 PostScript menuPCL Emul menu PCL Emulation Settings Understanding the printer menus 198 Understanding the printer menus 199 Tray Renumber Font Size Html menuUnderstanding the printer menus 200 Scale Understanding the printer menus 201 Help menuImage menu Menu item Description Understanding the printer menus 202 Saving paper and toner Using recycled paperSaving money and the environment Conserving supplies Click Settings General Settings Quiet Mode select a setting Using Eco‑ModeClick Settings General Settings Eco‑Mode select a setting Saving energy Settings General Settings Timeouts Sleep Mode Adjusting Sleep modeClick Settings General Settings Timeouts Saving money and the environment 205 Click Settings General Settings Sleep Button Settings Using Hibernate ModeAdjusting the brightness of the display Click Settings General Settings Recycling Lexmark products Settings General Settings Screen BrightnessRecycling Recycling Lexmark packagingPage Erasing volatile memory Securing the printerStatement of Volatility Disposing of a printer hard disk Touch Back Exit Config Menu Using the printer control panelTouch Wipe All Settings Erasing non‑volatile memory Click Settings Security Disk Encryption Configuring printer hard disk encryptionUsing the Embedded Web Server Touch Disk Encryption Enable Finding printer security information Lexmark security Web Maintaining the printer Cleaning the printer partsCleaning the printer Maintaining the printer 213 Close the scanner cover Cleaning the scanner glassMaintaining the printer 214 Estimated number of remaining pages Using genuine Lexmark parts and suppliesChecking the status of parts and supplies Ordering supplies Return Program cartridge Ordering toner cartridgesMaintaining the printer 216 Regular cartridge Ordering an imaging unit Ordering a maintenance kitStoring supplies Ordering an ADF separator roller Replacing supplies Replacing the toner cartridgePage Replacing the imaging unit Maintaining the printer 220Page Moving the printer Before moving the printer Moving the printer to another location Shipping the printer Managing the printer Finding advanced networking and administrator informationSetting up e‑mail alerts Checking the virtual display Click Settings Print Settings Supply Notifications Notification Description Managing the printer 226 Restoring factory default settingsSettings General Settings Factory Defaults Restore Now Load paper properly Clearing jamsAvoiding jams Clearing jams 227 Understanding jam messages and locations Use recommended paper Jam access area Printer control panel message What to do ‑page jam, open front door y.xx Clearing jams 230Page Page ‑page jam, open rear door y.xx Models, select Next Clear the jam, press OK ‑page jam, clear standard bin y.xx ‑page jam, remove tray 1 to clear duplex y.xx Clearing jams 235 ‑page jam, open tray x y.xx ‑page jam, clear manual feeder y.xx ‑page jam, open automatic feeder top cover y.xx Models, select Next Clear the jam, press OK Troubleshooting Understanding printer messages Change paper source to paper size load orientation Configuration change, some held jobs were not restoredTroubleshooting 241 Close front door Complex page, some data may not have printed Error reading USB drive. Remove USBError reading USB hub. Remove hub Defective flash detected Fax Station Number not set up. Contact system administrator Fax partition inoperative. Contact system administratorFax Station Name not set up. Contact system administrator Imaging unit low 84.xy Incorrect paper size, open paper source Insufficient memory, some held jobs will not be restoredImaging unit very low, x estimated pages remain 84.xy Insufficient memory for Flash Memory Defragment operation Load manual feeder with custom string paper orientation Insufficient memory to support Resource Save featureInsufficient memory to collate job Load manual feeder with custom type name paper orientation Load paper source with custom type name paper orientation Troubleshooting 246Load paper source with custom string paper orientation Load paper source with paper size paper orientation Maintenance kit very low, x estimated pages remain 80.xy Maintenance kit low 80.xyMaintenance kit nearly low 80.xy Memory full Memory full, cannot send faxes Network x software errorNo analog phone line connected to modem, fax is disabled Non‑Lexmark supply type, see User’s Guide 33.xy Not enough free space in flash memory for resources Reinstall missing or unresponsive cartridge 31.xyReinstall missing or unresponsive imaging unit 31.xy Printer had to restart. Last job may be incomplete Replace cartridge, 0 estimated pages remain 88.xy Troubleshooting 250Replace all originals if restarting job Replace cartridge, printer region mismatch 42.xy Replace imaging unit, 0 estimated pages remain 84.xy Troubleshooting 251Replace defective imaging unit 31.xy Replace jammed originals if restarting job Replace unsupported imaging unit 32.xy Restore held jobs?Scanner disabled by admin Scanner automatic feeder cover open Some held jobs were not restored Serial option x errorSmtp server not set up. Contact system administrator Standard network software error Solving printer problems Printer is not responding Basic printer problemsTroubleshooting 255 Action Yes Troubleshooting 256 Printer display is blank Troubleshooting 257 Hardware and internal option problemsInternal Solutions Port does not operate correctly Action Yes Step Problem is solved Go to step Step Problem is solved. Go to step Tray problemsTroubleshooting 258 Settings General Settings Print Recovery Paper feed problemsTroubleshooting 259 USB/parallel interface card does not operate correctly Paper frequently jams Troubleshooting 260Action Yes Step Go to step Problem is solved Paper jam message remains after jam is cleared Troubleshooting 261 Solving print problemsPrinting problems Confidential and other held jobs do not print Incorrect characters print Error message about reading the flash drive appearsTroubleshooting 262 Large jobs do not collate Troubleshooting 263Job prints from the wrong tray or on the wrong paper Click File Print Advanced Print As Image OK OK Troubleshooting 264Printing slows down Troubleshooting 265 Print jobs do not print Settings General Settings Print Recovery Page Protect Off Troubleshooting 266Settings General Settings Print job takes longer than expected Troubleshooting 267 Tray linking does not work Unexpected page breaks occur Print quality problemsTroubleshooting 268 Characters have jagged or uneven edges Troubleshooting 269 Clipped pages or images Gray background on prints Troubleshooting 270Compressed images appear on prints Troubleshooting 271 Horizontal voids appear on prints Troubleshooting 272 Incorrect margins on prints Troubleshooting 273 Paper curl Troubleshooting 274 Print irregularities Troubleshooting 275 Print is too dark Troubleshooting 276 Print is too light Troubleshooting 277 Printer is printing blank pages Troubleshooting 278 Printer is printing solid black pages Troubleshooting 279 Repeating defects appear on prints Skewed print Troubleshooting 280Shadow images appear on prints Troubleshooting 281 Streaked horizontal lines appear on prints Troubleshooting 282 Streaked vertical lines appear on prints Troubleshooting 283 Toner fog or background shading appears on prints Toner specks appear on prints Troubleshooting 284Toner rubs off Transparency print quality is poor Vertical voids appear on prints Troubleshooting 285Uneven print density Solving copy problems Copier does not respond Poor copy quality Troubleshooting 287Partial document or photo copies Troubleshooting 288 Scanner unit does not close Solving fax problemsTroubleshooting 289 Cannot send or receive a fax Troubleshooting 290Caller ID is not shown Troubleshooting 291 Troubleshooting 292 Can receive but not send faxes Yes Problem is solved Go to step 293 Settings General Settings Run initial setup Yes Submit Fax and e-mail functions are not set upTroubleshooting 294 Received fax has poor print quality Click Settings Fax Settings Analog Fax Setup Solving scanner problemsTroubleshooting 295 Partial document or photo scans Troubleshooting 296Cannot scan from a computer Poor scanned image quality Step Change the file name. Go to step Troubleshooting 297Scan job was not successful Existing file check box Troubleshooting 298Stamp or Overwrite Troubleshooting 299 Scanner does not respond Troubleshooting 300 Solving home screen applications problemsAn application error has occurred Click Settings Apps Apps Management System tab Log Troubleshooting 301 Tech Library Troubleshooting 302Contacting customer support Mail 303 Product informationEdition notice October 304 TrademarksNoise emission levels Static sensitivity notice Temperature informationProduct disposal 305 306 Laser noticeLaser advisory label Laser notice label may be affixed to this printer as shown Sleep Mode Power consumptionProduct power consumption Hibernate Mode Licensing notices Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada European Community EC directives conformity Regulatory notices for telecommunication terminal equipment 309 310 Verwendung dieses Produkts in der Schweiz Using this product in SwitzerlandUtilisation de ce produit en Suisse Uso del prodotto in Svizzera Exposure to radio frequency radiation Regulatory notices for wireless productsModular component notice Industry Canada Canada 313 Taiwan NCC RF notice statementIndustry Canada Canada 314 ΤΗΣ Οδηγιασ 1999/5/ΕΚ Lexmark International, Inc., Lexington, KY 315 316 Limited warrantyLimited warranty service Additional rights Extent of limited warrantyLimitation of liability 317 Patent acknowledgment 318 Index Symbols250‑sheet tray installing 42 550‑sheet tray installing NumericsPage Page Page Page Page Page Page Page