Manuals / Lexmark / Computer Equipment / Printer

Lexmark MX511DHE, 35S5703, 35S5704, MX511DE manual ‑page jam, open front door y.xx, Clearing jams 230

Models: 35S5704 MX511DE MX511DHE 35S5703

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Clearing jams

230 [x]‑page jam, open front door. [20y.xx]

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.

1Press the button on the right side of the printer, and then open the front door.

2Pull the toner cartridge out using the handle.

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Lexmark MX511DHE, 35S5703, 35S5704, MX511DE manual ‑page jam, open front door y.xx, Clearing jams 230

Contents

Users Guide OctoberContents Printing Loading paper and specialty mediaPaper and specialty media guide CopyingUnderstanding the printer menus 134 Faxing 103Scanning 126 Saving money and the environment 203Managing the printer 224 Troubleshooting 240Maintaining the printer 213 Clearing jams 227303 Safety information Safety informationPage Learning about the printer Learning about the printerFinding information about the printer What are you looking for? Find it hereSelecting a location for the printer Other countries and regions-See the printedPrinter configurations Understanding the basic functions of the scanner Using the scanner glass Using the ADF and scanner glassUsing the ADF Automatic document feeder ADF Scanner glassUnderstanding the printer control panel Using the printer control panelUnderstanding the printer control panel UseIndicator light color and its corresponding printer status Understanding the home screenFeature Description Using the touch-screen buttonsFeatures This may also appear on the home screenOther touch-screen buttons For Windows users Setting up and using the home screen applicationsFinding the IP address of the computer For Macintosh usersFinding the IP address of the printer Accessing the Embedded Web ServerClick Settings General Settings Home screen customization Customizing the home screenActivating the home screen applications Setting up Forms and FavoritesUnderstanding the different applications Finding information about the home screen applicationsClick Settings Apps Apps Management Card Copy Setting up Card CopyClick Settings Apps Apps Management Forms and Favorites Using MyShortcut Setting up Multi SendClick Settings Apps Apps Management Scan to Network Setting up Scan to NetworkClick Settings Apps Apps Management Multi Send UseToClick Settings Remote Operator Panel Settings Exporting and importing a configurationSetting up Remote Operator Panel Click Submit Available internal options Additional printer setupInstalling internal options Accessing the controller board Installing a memory card Close the shield, and then the access doorPage Installing an optional card Page Installing an Internal Solutions Port Long ISP cable Page Page Page Page Installing a printer hard disk Page Page Removing a printer hard disk Installing optional trays Installing hardware optionsOrder of installation Page Page Attaching cables Line portUpdating available options in the printer driver Setting up the printer softwareInstalling the printer software MacintoshWindows 7 or earlier Click Update Now ‑ Ask PrinterWindows Networking Preparing to set up the printer on an Ethernet networkInstalling the printer on an Ethernet network For Windows usersFor Macintosh users Select Ethernet connection, and then click ContinuePreparing to set up the printer on a wireless network AppleTalk select your printer AddNetwork/Ports Active NIC Auto Connecting the printer using the Wireless Setup WizardUsing the Push Button Configuration method Using the Personal Identification Number PIN method For Windows users Setting up serial printing Click Continue Finish Printing a network setup Verifying printer setupPrinting a menu settings Reports Menu SettingsLoading paper and specialty media Setting the paper size and typeConfiguring Universal paper settings Loading traysLGL A4 Exec Page Page Page Loading the multipurpose feeder Page Page Page Linking and unlinking trays Click Settings Paper MenuLinking and unlinking trays Creating a custom name for a paper type Using the Embedded Web ServerUsing the printer control panel Assigning a custom paper typePaper Menu Custom Types Configuring a custom nameSelect a custom name you want to configure, and then touch Tips on using transparencies Using specialty mediaTips on using letterhead Tips on using envelopesPage Paper characteristics Paper guidelinesSelecting paper Using recycled paper and other office papersFiber content Selecting preprinted forms and letterheadUnacceptable paper examples Supported paper sizes Supported paper sizes, types, and weightsStoring paper 182 x 257 mm 17 x 10.1 Letter 215.9 x 279.4 mm X 11Paper and specialty media guide Supported paper types and weights Paper type 250 ‑ or Multipurpose feeder Duplex modePrinting forms PrintingPrinting forms and a document Printing a documentSettings Print Settings Quality Menu Toner Darkness Adjusting toner darknessClick Settings Print Settings Quality Menu Toner Darkness Printing from a flash driveSupported flash drives and file types Recommended flash drives File type Printing confidential and other held jobsStoring print jobs in the printer Printing Touch Modifying confidential print settingsPrinting confidential and other held jobs Canceling a print job Printing information pagesFor Macintosh users Making copies Copying using the ADFCopying Making a quick copyCopying on specialty media Copying using the scanner glassCopying photos Copying on transparenciesCopying on letterhead Customizing copy settingsMaking copies using paper from a selected tray Copying to a different sizeExample 2 Copying on a single paper size Copying different paper sizesExample 1 Copying on mixed paper sizes Copy Copy from Mixed Sizes Copy to Auto Size Match Copy ItReducing or enlarging copies Adjusting copy qualityCopying on both sides of the paper duplexing Collating copies Collated Not collatedBetween Copies Between Jobs Between Pages Off Placing separator sheets between copiesCopying multiple pages onto a single sheet Placing an overlay message on each Placing information on copiesPlacing a header or footer on pages Understanding the copy options Canceling a copy jobCanceling a copy job while pages are being printed Copy fromDarkness ContentScale Sides DuplexSave As Shortcut Cover Page SetupAdvanced Duplex Margin ShiftCreate Booklet Paper SaverAdvanced Imaging Custom JobCreating an e-mail shortcut using the Embedded Web Server Setting up the printer to e-mailSetting up the e-mail function MailingClick Settings Creating an e-mail shortcut using the printer control panelSending an e-mail using the printer control panel Mailing a documentSending an e‑mail using a shortcut number Sending an e‑mail using the address bookChanging the output file type Customizing e-mail settingsAdding e-mail subject and message information Canceling an e-mail Understanding the e-mail optionsMailing 101 ResolutionSend As Transmission Log SetupScan Preview Mailing 102Faxing 103 Setting up the printer to faxFaxing Using the Embedded Web Server for fax setup Initial fax setupUsing the printer control panel for fax setup Click Settings Fax Settings Analog Fax SetupChoosing a fax connection Setup 1 Printer is connected to a dedicated fax lineTips for this setup Scenario 1 Standard telephone lineFaxing 106 Connected to the same telephone wall jackFaxing 107 Connected to different wall jacksFaxing 108 Scenario 2 Digital Subscriber Line DSL Faxing 109Scenario 3 VoIP telephone service Faxing 110Setup 1 Printer is connected directly to a cable modem Faxing 111Faxing 112 Part name Part number Lexmark adapter plug 40X8519 Page Connecting the printer to a wall jack in Germany Faxing 115Settings Fax Settings Analog Fax Setup Answer On Connecting to a distinctive ring serviceSetting the outgoing fax name and number Sending a fax using the printer control panel Setting the date and timeConfiguring the printer to observe daylight saving time Sending a faxSending a fax using the computer Fax tab Enable faxSending a fax at a scheduled time Sending a fax using a shortcut numberSending a fax using the address book Faxing 119Click Settings Manage Shortcuts Fax Shortcut Setup Creating shortcutsMaking a fax lighter or darker Customizing fax settingsChanging the fax resolution Viewing a fax logBlocking junk faxes Canceling an outgoing faxClick Settings Reports Click Fax Job Log or Fax Call Log Touch Delete Selected JobsForwarding a fax Holding and forwarding faxesHolding faxes Understanding the fax options Faxing 124This option lets you send a fax at a later time or date Delayed SendFaxing 125 Scanning to an FTP address Using Scan to NetworkScanning Scanning 126Creating shortcuts Creating an FTP shortcut using the Embedded Web ServerCreating an FTP shortcut using the printer control panel Scanning 127Scanning to an FTP address Scanning to an FTP address using the printer control panelScanning to an FTP address using a shortcut number Scanning 128Scanning 129 Scanning to a computer using the Embedded Web ServerScanning to a computer or flash drive Click Scan Profile Create Scan ProfileSetting up Scan to Computer Click Next CloseFTP Address Understanding the scan optionsScanning to a flash drive This option lets you type a file name for the scan imageScanning 132 Setup Understanding the printer menus 134 Understanding the printer m enusMenus list Paper Size/Type menu Default Source menuPaper menu Understanding the printer menus 135MP Feeder Type Understanding the printer menus 136MP Feeder Size Manual Paper Type Understanding the printer menus 137Manual Paper Size Manual Envelope SizePaper Texture menu Configure MP menuSubstitute Size menu Understanding the printer menus 138Understanding the printer menus 139 Paper Weight menu Understanding the printer menus 140Paper Loading menu Understanding the printer menus 141Understanding the printer menus 142 Custom Types menuCustom Names menu Use Custom NameUnderstanding the printer menus 143 Universal Setup menuCustom Scan Sizes menu Understanding the printer menus 144 Reports MenuReports menu Standard Network or Network x menu Network/Ports menuActive NIC menu Understanding the printer menus 145Understanding the printer menus 146 TCP/IP menu To access the menu, navigate to either of the followingNetwork Card menu Understanding the printer menus 147Understanding the printer menus 148 Understanding the printer menus 149 Wireless menuIPv6 menu Understanding the printer menus 150 To access the menu, navigate to any of the followingAppleTalk menu USB Buffer Standard USB menuUnderstanding the printer menus 151 Smtp Setup menu Understanding the printer menus 152Understanding the printer menus 153 Confidential Print menu Miscellaneous Security Settings menuSecurity menu Understanding the printer menus 154Disk Wiping menu Understanding the printer menus 155Understanding the printer menus 156 Security Audit Log menuSet Date and Time menu Understanding the printer menus 157 Settings menuGeneral Settings menu Understanding the printer menus 158 Quiet ModeRun Initial setup KeyboardScan to PC Port Range Understanding the printer menus 159Paper Sizes Displayed InformationUnderstanding the printer menus 160 Understanding the printer menus 161 Understanding the printer menus 162 Hibernate Timeout on Connection Understanding the printer menus 163Understanding the printer menus 164 Error RecoveryPrint Recovery Understanding the printer menus 165 Factory DefaultsExport Configuration Package Press Sleep ButtonCopy Settings menu Understanding the printer menus 166Understanding the printer menus 167 Understanding the printer menus 168 Understanding the printer menus 169 Fax Settings menuFax Mode Analog Fax Setup menu Understanding the printer menus 170 Understanding the printer menus 171 Fax Send Settings menu items and their descriptionsResolution Fax CoverUnderstanding the printer menus 172 Dial PrefixUnderstanding the printer menus 173 Fax Receive Settings menu items and their descriptions Understanding the printer menus 174Understanding the printer menus 175 Fax Log Settings menu items and their descriptions Understanding the printer menus 176Answer On menu items and their descriptions ‑mail Settings menuSpeaker Settings menu items and their descriptions Understanding the printer menus 177Understanding the printer menus 178 FormatUnderstanding the printer menus 179 OrientationUnderstanding the printer menus 180 Understanding the printer menus 181 Use cc/bccFTP Settings menu Understanding the printer menus 182Understanding the printer menus 183 File Name Understanding the printer menus 184FTP bit Depth Understanding the printer menus 185 Scan SettingsFlash Drive menu Understanding the printer menus 186 Understanding the printer menus 187 Scan Bit DepthCopies Print Settings menu items and their descriptionsUnderstanding the printer menus 188 Paper Saver Orientation Understanding the printer menus 189Duplex Binding Paper Saver BorderUnderstanding the printer menus 190 Print SettingsSetup menu Download Target Finishing menuUnderstanding the printer menus 191 Resource SaveUnderstanding the printer menus 192 Separator SourceUnderstanding the printer menus 193 Print ResolutionQuality menu Pixel BoostJob Accounting menu Understanding the printer menus 194Utilities menu Understanding the printer menus 195XPS menu Understanding the printer menus 196Understanding the printer menus 197 PostScript menuPCL Emul menu PCL Emulation Settings Understanding the printer menus 198Understanding the printer menus 199 Tray RenumberFont Size Html menuUnderstanding the printer menus 200 ScaleUnderstanding the printer menus 201 Help menuImage menu Menu item DescriptionUnderstanding the printer menus 202 Saving paper and toner Using recycled paperSaving money and the environment Conserving suppliesClick Settings General Settings Quiet Mode select a setting Using Eco‑ModeClick Settings General Settings Eco‑Mode select a setting Saving energySettings General Settings Timeouts Sleep Mode Adjusting Sleep modeClick Settings General Settings Timeouts Saving money and the environment 205Click Settings General Settings Sleep Button Settings Using Hibernate ModeAdjusting the brightness of the display Click Settings General SettingsRecycling Lexmark products Settings General Settings Screen BrightnessRecycling Recycling Lexmark packagingPage Erasing volatile memory Securing the printerStatement of Volatility Disposing of a printer hard diskTouch Back Exit Config Menu Using the printer control panelTouch Wipe All Settings Erasing non‑volatile memoryClick Settings Security Disk Encryption Configuring printer hard disk encryptionUsing the Embedded Web Server Touch Disk Encryption EnableFinding printer security information Lexmark security WebMaintaining the printer Cleaning the printer partsCleaning the printer Maintaining the printer 213Close the scanner cover Cleaning the scanner glassMaintaining the printer 214 Estimated number of remaining pages Using genuine Lexmark parts and suppliesChecking the status of parts and supplies Ordering suppliesReturn Program cartridge Ordering toner cartridgesMaintaining the printer 216 Regular cartridgeOrdering an imaging unit Ordering a maintenance kitStoring supplies Ordering an ADF separator rollerReplacing supplies Replacing the toner cartridgePage Replacing the imaging unit Maintaining the printer 220Page Moving the printer Before moving the printerMoving the printer to another location Shipping the printerManaging the printer Finding advanced networking and administrator informationSetting up e‑mail alerts Checking the virtual displayClick Settings Print Settings Supply Notifications Notification DescriptionManaging the printer 226 Restoring factory default settingsSettings General Settings Factory Defaults Restore Now Load paper properly Clearing jamsAvoiding jams Clearing jams 227Understanding jam messages and locations Use recommended paperJam access area Printer control panel message What to do ‑page jam, open front door y.xx Clearing jams 230Page Page ‑page jam, open rear door y.xx Models, select Next Clear the jam, press OK‑page jam, clear standard bin y.xx ‑page jam, remove tray 1 to clear duplex y.xx Clearing jams 235‑page jam, open tray x y.xx ‑page jam, clear manual feeder y.xx ‑page jam, open automatic feeder top cover y.xx Models, select Next Clear the jam, press OK Troubleshooting Understanding printer messagesChange paper source to paper size load orientation Configuration change, some held jobs were not restoredTroubleshooting 241 Close front doorComplex page, some data may not have printed Error reading USB drive. Remove USBError reading USB hub. Remove hub Defective flash detectedFax Station Number not set up. Contact system administrator Fax partition inoperative. Contact system administratorFax Station Name not set up. Contact system administrator Imaging unit low 84.xyIncorrect paper size, open paper source Insufficient memory, some held jobs will not be restoredImaging unit very low, x estimated pages remain 84.xy Insufficient memory for Flash Memory Defragment operationLoad manual feeder with custom string paper orientation Insufficient memory to support Resource Save featureInsufficient memory to collate job Load manual feeder with custom type name paper orientationLoad paper source with custom type name paper orientation Troubleshooting 246Load paper source with custom string paper orientation Load paper source with paper size paper orientationMaintenance kit very low, x estimated pages remain 80.xy Maintenance kit low 80.xyMaintenance kit nearly low 80.xy Memory fullMemory full, cannot send faxes Network x software errorNo analog phone line connected to modem, fax is disabled Non‑Lexmark supply type, see User’s Guide 33.xyNot enough free space in flash memory for resources Reinstall missing or unresponsive cartridge 31.xyReinstall missing or unresponsive imaging unit 31.xy Printer had to restart. Last job may be incompleteReplace cartridge, 0 estimated pages remain 88.xy Troubleshooting 250Replace all originals if restarting job Replace cartridge, printer region mismatch 42.xyReplace imaging unit, 0 estimated pages remain 84.xy Troubleshooting 251Replace defective imaging unit 31.xy Replace jammed originals if restarting jobReplace unsupported imaging unit 32.xy Restore held jobs?Scanner disabled by admin Scanner automatic feeder cover openSome held jobs were not restored Serial option x errorSmtp server not set up. Contact system administrator Standard network software errorSolving printer problems Printer is not responding Basic printer problemsTroubleshooting 255 Action YesTroubleshooting 256 Printer display is blankTroubleshooting 257 Hardware and internal option problemsInternal Solutions Port does not operate correctly Action Yes Step Problem is solved Go to stepStep Problem is solved. Go to step Tray problemsTroubleshooting 258 Settings General Settings Print Recovery Paper feed problemsTroubleshooting 259 USB/parallel interface card does not operate correctlyPaper frequently jams Troubleshooting 260Action Yes Step Go to step Problem is solved Paper jam message remains after jam is clearedTroubleshooting 261 Solving print problemsPrinting problems Confidential and other held jobs do not printIncorrect characters print Error message about reading the flash drive appearsTroubleshooting 262 Large jobs do not collate Troubleshooting 263Job prints from the wrong tray or on the wrong paper Click File Print Advanced Print As Image OK OK Troubleshooting 264Printing slows down Troubleshooting 265 Print jobs do not printSettings General Settings Print Recovery Page Protect Off Troubleshooting 266Settings General Settings Print job takes longer than expectedTroubleshooting 267 Tray linking does not workUnexpected page breaks occur Print quality problemsTroubleshooting 268 Characters have jagged or uneven edgesTroubleshooting 269 Clipped pages or imagesGray background on prints Troubleshooting 270Compressed images appear on prints Troubleshooting 271 Horizontal voids appear on printsTroubleshooting 272 Incorrect margins on printsTroubleshooting 273 Paper curlTroubleshooting 274 Print irregularitiesTroubleshooting 275 Print is too darkTroubleshooting 276 Print is too lightTroubleshooting 277 Printer is printing blank pagesTroubleshooting 278 Printer is printing solid black pagesTroubleshooting 279 Repeating defects appear on printsSkewed print Troubleshooting 280Shadow images appear on prints Troubleshooting 281 Streaked horizontal lines appear on printsTroubleshooting 282 Streaked vertical lines appear on printsTroubleshooting 283 Toner fog or background shading appears on printsToner specks appear on prints Troubleshooting 284Toner rubs off Transparency print quality is poorVertical voids appear on prints Troubleshooting 285Uneven print density Solving copy problems Copier does not respondPoor copy quality Troubleshooting 287Partial document or photo copies Troubleshooting 288 Scanner unit does not close Solving fax problemsTroubleshooting 289 Cannot send or receive a fax Troubleshooting 290Caller ID is not shown Troubleshooting 291 Troubleshooting 292 Can receive but not send faxesYes Problem is solved Go to step 293Settings General Settings Run initial setup Yes Submit Fax and e-mail functions are not set upTroubleshooting 294 Received fax has poor print qualityClick Settings Fax Settings Analog Fax Setup Solving scanner problemsTroubleshooting 295 Partial document or photo scans Troubleshooting 296Cannot scan from a computer Poor scanned image qualityStep Change the file name. Go to step Troubleshooting 297Scan job was not successful Existing file check box Troubleshooting 298Stamp or Overwrite Troubleshooting 299 Scanner does not respondTroubleshooting 300 Solving home screen applications problemsAn application error has occurred Click Settings Apps Apps Management System tab LogTroubleshooting 301 Tech Library Troubleshooting 302Contacting customer support Mail303 Product informationEdition notice October304 TrademarksNoise emission levels Static sensitivity notice Temperature informationProduct disposal 305306 Laser noticeLaser advisory label Laser notice label may be affixed to this printer as shownSleep Mode Power consumptionProduct power consumption Hibernate ModeLicensing notices Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada European Community EC directives conformityRegulatory notices for telecommunication terminal equipment 309310 Verwendung dieses Produkts in der Schweiz Using this product in SwitzerlandUtilisation de ce produit en Suisse Uso del prodotto in SvizzeraExposure to radio frequency radiation Regulatory notices for wireless productsModular component notice Industry Canada Canada313 Taiwan NCC RF notice statementIndustry Canada Canada 314 ΤΗΣ Οδηγιασ 1999/5/ΕΚLexmark International, Inc., Lexington, KY 315316 Limited warrantyLimited warranty service Additional rights Extent of limited warrantyLimitation of liability 317Patent acknowledgment 318Index Symbols250‑sheet tray installing 42 550‑sheet tray installing NumericsPage Page Page Page Page Page Page Page