Manuals / Lexmark / Computer Equipment / Printer

Lexmark MX511DE, 35S5703, 35S5704, MX511DHE manual Models, select Next Clear the jam, press OK

Models: 35S5704 MX511DE MX511DHE 35S5703

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Page 239

Clearing jams

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5Straighten the edges of the original documents, then load the original documents into the ADF, and then adjust the paper guide.

6From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer

models, select Next > > Clear the jam, press OK > .

Page 239

Image 239

Lexmark MX511DE, 35S5703, 35S5704, MX511DHE manual Models, select Next Clear the jam, press OK

Contents

October Users GuideContents Copying Loading paper and specialty mediaPaper and specialty media guide PrintingSaving money and the environment 203 Faxing 103Scanning 126 Understanding the printer menus 134Clearing jams 227 Troubleshooting 240Maintaining the printer 213 Managing the printer 224303 Safety information Safety informationPage What are you looking for? Find it here Learning about the printerFinding information about the printer Learning about the printerOther countries and regions-See the printed Selecting a location for the printerPrinter configurations Understanding the basic functions of the scanner Automatic document feeder ADF Scanner glass Using the ADF and scanner glassUsing the ADF Using the scanner glassUse Using the printer control panelUnderstanding the printer control panel Understanding the printer control panelUnderstanding the home screen Indicator light color and its corresponding printer statusThis may also appear on the home screen Using the touch-screen buttonsFeatures Feature DescriptionOther touch-screen buttons For Macintosh users Setting up and using the home screen applicationsFinding the IP address of the computer For Windows usersCustomizing the home screen Accessing the Embedded Web ServerClick Settings General Settings Home screen customization Finding the IP address of the printerFinding information about the home screen applications Setting up Forms and FavoritesUnderstanding the different applications Activating the home screen applicationsClick Settings Apps Apps Management Card Copy Setting up Card CopyClick Settings Apps Apps Management Forms and Favorites Setting up Multi Send Using MyShortcutUseTo Setting up Scan to NetworkClick Settings Apps Apps Management Multi Send Click Settings Apps Apps Management Scan to NetworkClick Settings Remote Operator Panel Settings Exporting and importing a configurationSetting up Remote Operator Panel Click Submit Available internal options Additional printer setupInstalling internal options Accessing the controller board Close the shield, and then the access door Installing a memory cardPage Installing an optional card Page Installing an Internal Solutions Port Long ISP cable Page Page Page Page Installing a printer hard disk Page Page Removing a printer hard disk Installing optional trays Installing hardware optionsOrder of installation Page Page Line port Attaching cablesMacintosh Setting up the printer softwareInstalling the printer software Updating available options in the printer driverWindows 7 or earlier Click Update Now ‑ Ask PrinterWindows For Windows users Preparing to set up the printer on an Ethernet networkInstalling the printer on an Ethernet network NetworkingSelect Ethernet connection, and then click Continue For Macintosh usersAppleTalk select your printer Add Preparing to set up the printer on a wireless networkNetwork/Ports Active NIC Auto Connecting the printer using the Wireless Setup WizardUsing the Push Button Configuration method Using the Personal Identification Number PIN method For Windows users Setting up serial printing Click Continue Finish Reports Menu Settings Verifying printer setupPrinting a menu settings Printing a network setupLoading trays Setting the paper size and typeConfiguring Universal paper settings Loading paper and specialty mediaLGL A4 Exec Page Page Page Loading the multipurpose feeder Page Page Page Linking and unlinking trays Click Settings Paper MenuLinking and unlinking trays Assigning a custom paper type Using the Embedded Web ServerUsing the printer control panel Creating a custom name for a paper typePaper Menu Custom Types Configuring a custom nameSelect a custom name you want to configure, and then touch Tips on using envelopes Using specialty mediaTips on using letterhead Tips on using transparenciesPage Paper guidelines Paper characteristicsSelecting preprinted forms and letterhead Using recycled paper and other office papersFiber content Selecting paperUnacceptable paper examples 182 x 257 mm 17 x 10.1 Letter 215.9 x 279.4 mm X 11 Supported paper sizes, types, and weightsStoring paper Supported paper sizesPaper and specialty media guide Paper type 250 ‑ or Multipurpose feeder Duplex mode Supported paper types and weightsPrinting a document PrintingPrinting forms and a document Printing formsPrinting from a flash drive Adjusting toner darknessClick Settings Print Settings Quality Menu Toner Darkness Settings Print Settings Quality Menu Toner DarknessSupported flash drives and file types Recommended flash drives File type Printing confidential and other held jobsStoring print jobs in the printer Printing Touch Modifying confidential print settingsPrinting confidential and other held jobs Printing information pages Canceling a print jobFor Macintosh users Making a quick copy Copying using the ADFCopying Making copiesCopying on transparencies Copying using the scanner glassCopying photos Copying on specialty mediaCopying to a different size Customizing copy settingsMaking copies using paper from a selected tray Copying on letterheadCopy Copy from Mixed Sizes Copy to Auto Size Match Copy It Copying different paper sizesExample 1 Copying on mixed paper sizes Example 2 Copying on a single paper sizeReducing or enlarging copies Adjusting copy qualityCopying on both sides of the paper duplexing Collated Not collated Collating copiesBetween Copies Between Jobs Between Pages Off Placing separator sheets between copiesCopying multiple pages onto a single sheet Placing an overlay message on each Placing information on copiesPlacing a header or footer on pages Copy from Canceling a copy jobCanceling a copy job while pages are being printed Understanding the copy optionsSides Duplex ContentScale DarknessMargin Shift Cover Page SetupAdvanced Duplex Save As ShortcutCustom Job Paper SaverAdvanced Imaging Create BookletMailing Setting up the printer to e-mailSetting up the e-mail function Creating an e-mail shortcut using the Embedded Web ServerMailing a document Creating an e-mail shortcut using the printer control panelSending an e-mail using the printer control panel Click SettingsSending an e‑mail using the address book Sending an e‑mail using a shortcut numberChanging the output file type Customizing e-mail settingsAdding e-mail subject and message information Understanding the e-mail options Canceling an e-mailMailing 101 ResolutionSend As Mailing 102 SetupScan Preview Transmission LogFaxing 103 Setting up the printer to faxFaxing Click Settings Fax Settings Analog Fax Setup Initial fax setupUsing the printer control panel for fax setup Using the Embedded Web Server for fax setupScenario 1 Standard telephone line Setup 1 Printer is connected to a dedicated fax lineTips for this setup Choosing a fax connectionConnected to the same telephone wall jack Faxing 106Connected to different wall jacks Faxing 107Faxing 108 Faxing 109 Scenario 2 Digital Subscriber Line DSLFaxing 110 Scenario 3 VoIP telephone serviceFaxing 111 Setup 1 Printer is connected directly to a cable modemFaxing 112 Part name Part number Lexmark adapter plug 40X8519 Page Faxing 115 Connecting the printer to a wall jack in GermanySettings Fax Settings Analog Fax Setup Answer On Connecting to a distinctive ring serviceSetting the outgoing fax name and number Sending a fax Setting the date and timeConfiguring the printer to observe daylight saving time Sending a fax using the printer control panelFax tab Enable fax Sending a fax using the computerFaxing 119 Sending a fax using a shortcut numberSending a fax using the address book Sending a fax at a scheduled timeCreating shortcuts Click Settings Manage Shortcuts Fax Shortcut SetupViewing a fax log Customizing fax settingsChanging the fax resolution Making a fax lighter or darkerTouch Delete Selected Jobs Canceling an outgoing faxClick Settings Reports Click Fax Job Log or Fax Call Log Blocking junk faxesForwarding a fax Holding and forwarding faxesHolding faxes Faxing 124 Understanding the fax optionsThis option lets you send a fax at a later time or date Delayed SendFaxing 125 Scanning 126 Using Scan to NetworkScanning Scanning to an FTP addressScanning 127 Creating an FTP shortcut using the Embedded Web ServerCreating an FTP shortcut using the printer control panel Creating shortcutsScanning 128 Scanning to an FTP address using the printer control panelScanning to an FTP address using a shortcut number Scanning to an FTP addressClick Scan Profile Create Scan Profile Scanning to a computer using the Embedded Web ServerScanning to a computer or flash drive Scanning 129Click Next Close Setting up Scan to ComputerThis option lets you type a file name for the scan image Understanding the scan optionsScanning to a flash drive FTP AddressScanning 132 Setup Understanding the printer menus 134 Understanding the printer m enusMenus list Understanding the printer menus 135 Default Source menuPaper menu Paper Size/Type menuMP Feeder Type Understanding the printer menus 136MP Feeder Size Manual Envelope Size Understanding the printer menus 137Manual Paper Size Manual Paper TypeUnderstanding the printer menus 138 Configure MP menuSubstitute Size menu Paper Texture menuUnderstanding the printer menus 139 Understanding the printer menus 140 Paper Weight menuUnderstanding the printer menus 141 Paper Loading menuUse Custom Name Custom Types menuCustom Names menu Understanding the printer menus 142Understanding the printer menus 143 Universal Setup menuCustom Scan Sizes menu Understanding the printer menus 144 Reports MenuReports menu Understanding the printer menus 145 Network/Ports menuActive NIC menu Standard Network or Network x menuUnderstanding the printer menus 146 Understanding the printer menus 147 To access the menu, navigate to either of the followingNetwork Card menu TCP/IP menuUnderstanding the printer menus 148 Understanding the printer menus 149 Wireless menuIPv6 menu Understanding the printer menus 150 To access the menu, navigate to any of the followingAppleTalk menu USB Buffer Standard USB menuUnderstanding the printer menus 151 Understanding the printer menus 152 Smtp Setup menuUnderstanding the printer menus 153 Understanding the printer menus 154 Miscellaneous Security Settings menuSecurity menu Confidential Print menuUnderstanding the printer menus 155 Disk Wiping menuUnderstanding the printer menus 156 Security Audit Log menuSet Date and Time menu Understanding the printer menus 157 Settings menuGeneral Settings menu Keyboard Quiet ModeRun Initial setup Understanding the printer menus 158Displayed Information Understanding the printer menus 159Paper Sizes Scan to PC Port RangeUnderstanding the printer menus 160 Understanding the printer menus 161 Understanding the printer menus 162 Understanding the printer menus 163 Hibernate Timeout on ConnectionUnderstanding the printer menus 164 Error RecoveryPrint Recovery Press Sleep Button Factory DefaultsExport Configuration Package Understanding the printer menus 165Understanding the printer menus 166 Copy Settings menuUnderstanding the printer menus 167 Understanding the printer menus 168 Understanding the printer menus 169 Fax Settings menuFax Mode Analog Fax Setup menu Understanding the printer menus 170 Fax Cover Fax Send Settings menu items and their descriptionsResolution Understanding the printer menus 171Dial Prefix Understanding the printer menus 172Understanding the printer menus 173 Understanding the printer menus 174 Fax Receive Settings menu items and their descriptionsUnderstanding the printer menus 175 Understanding the printer menus 176 Fax Log Settings menu items and their descriptionsUnderstanding the printer menus 177 ‑mail Settings menuSpeaker Settings menu items and their descriptions Answer On menu items and their descriptionsFormat Understanding the printer menus 178Orientation Understanding the printer menus 179Understanding the printer menus 180 Use cc/bcc Understanding the printer menus 181Understanding the printer menus 182 FTP Settings menuUnderstanding the printer menus 183 File Name Understanding the printer menus 184FTP bit Depth Understanding the printer menus 185 Scan SettingsFlash Drive menu Understanding the printer menus 186 Scan Bit Depth Understanding the printer menus 187Copies Print Settings menu items and their descriptionsUnderstanding the printer menus 188 Paper Saver Border Understanding the printer menus 189Duplex Binding Paper Saver OrientationUnderstanding the printer menus 190 Print SettingsSetup menu Resource Save Finishing menuUnderstanding the printer menus 191 Download TargetSeparator Source Understanding the printer menus 192Pixel Boost Print ResolutionQuality menu Understanding the printer menus 193Understanding the printer menus 194 Job Accounting menuUnderstanding the printer menus 195 Utilities menuUnderstanding the printer menus 196 XPS menuUnderstanding the printer menus 197 PostScript menuPCL Emul menu Understanding the printer menus 198 PCL Emulation SettingsTray Renumber Understanding the printer menus 199Scale Html menuUnderstanding the printer menus 200 Font SizeMenu item Description Help menuImage menu Understanding the printer menus 201Understanding the printer menus 202 Conserving supplies Using recycled paperSaving money and the environment Saving paper and tonerSaving energy Using Eco‑ModeClick Settings General Settings Eco‑Mode select a setting Click Settings General Settings Quiet Mode select a settingSaving money and the environment 205 Adjusting Sleep modeClick Settings General Settings Timeouts Settings General Settings Timeouts Sleep ModeClick Settings General Settings Using Hibernate ModeAdjusting the brightness of the display Click Settings General Settings Sleep Button SettingsRecycling Lexmark packaging Settings General Settings Screen BrightnessRecycling Recycling Lexmark productsPage Disposing of a printer hard disk Securing the printerStatement of Volatility Erasing volatile memoryErasing non‑volatile memory Using the printer control panelTouch Wipe All Settings Touch Back Exit Config MenuTouch Disk Encryption Enable Configuring printer hard disk encryptionUsing the Embedded Web Server Click Settings Security Disk EncryptionLexmark security Web Finding printer security informationMaintaining the printer 213 Cleaning the printer partsCleaning the printer Maintaining the printerClose the scanner cover Cleaning the scanner glassMaintaining the printer 214 Ordering supplies Using genuine Lexmark parts and suppliesChecking the status of parts and supplies Estimated number of remaining pagesRegular cartridge Ordering toner cartridgesMaintaining the printer 216 Return Program cartridgeOrdering an ADF separator roller Ordering a maintenance kitStoring supplies Ordering an imaging unitReplacing the toner cartridge Replacing suppliesPage Maintaining the printer 220 Replacing the imaging unitPage Before moving the printer Moving the printerShipping the printer Moving the printer to another locationChecking the virtual display Finding advanced networking and administrator informationSetting up e‑mail alerts Managing the printerNotification Description Click Settings Print Settings Supply NotificationsManaging the printer 226 Restoring factory default settingsSettings General Settings Factory Defaults Restore Now Clearing jams 227 Clearing jamsAvoiding jams Load paper properlyUse recommended paper Understanding jam messages and locationsJam access area Printer control panel message What to do Clearing jams 230 ‑page jam, open front door y.xxPage Page Models, select Next Clear the jam, press OK ‑page jam, open rear door y.xx‑page jam, clear standard bin y.xx Clearing jams 235 ‑page jam, remove tray 1 to clear duplex y.xx‑page jam, open tray x y.xx ‑page jam, clear manual feeder y.xx ‑page jam, open automatic feeder top cover y.xx Models, select Next Clear the jam, press OK Understanding printer messages TroubleshootingClose front door Configuration change, some held jobs were not restoredTroubleshooting 241 Change paper source to paper size load orientationDefective flash detected Error reading USB drive. Remove USBError reading USB hub. Remove hub Complex page, some data may not have printedImaging unit low 84.xy Fax partition inoperative. Contact system administratorFax Station Name not set up. Contact system administrator Fax Station Number not set up. Contact system administratorInsufficient memory for Flash Memory Defragment operation Insufficient memory, some held jobs will not be restoredImaging unit very low, x estimated pages remain 84.xy Incorrect paper size, open paper sourceLoad manual feeder with custom type name paper orientation Insufficient memory to support Resource Save featureInsufficient memory to collate job Load manual feeder with custom string paper orientationLoad paper source with paper size paper orientation Troubleshooting 246Load paper source with custom string paper orientation Load paper source with custom type name paper orientationMemory full Maintenance kit low 80.xyMaintenance kit nearly low 80.xy Maintenance kit very low, x estimated pages remain 80.xyNon‑Lexmark supply type, see User’s Guide 33.xy Network x software errorNo analog phone line connected to modem, fax is disabled Memory full, cannot send faxesPrinter had to restart. Last job may be incomplete Reinstall missing or unresponsive cartridge 31.xyReinstall missing or unresponsive imaging unit 31.xy Not enough free space in flash memory for resourcesReplace cartridge, printer region mismatch 42.xy Troubleshooting 250Replace all originals if restarting job Replace cartridge, 0 estimated pages remain 88.xyReplace jammed originals if restarting job Troubleshooting 251Replace defective imaging unit 31.xy Replace imaging unit, 0 estimated pages remain 84.xyScanner automatic feeder cover open Restore held jobs?Scanner disabled by admin Replace unsupported imaging unit 32.xyStandard network software error Serial option x errorSmtp server not set up. Contact system administrator Some held jobs were not restoredSolving printer problems Action Yes Basic printer problemsTroubleshooting 255 Printer is not respondingPrinter display is blank Troubleshooting 256Action Yes Step Problem is solved Go to step Hardware and internal option problemsInternal Solutions Port does not operate correctly Troubleshooting 257Step Problem is solved. Go to step Tray problemsTroubleshooting 258 USB/parallel interface card does not operate correctly Paper feed problemsTroubleshooting 259 Settings General Settings Print RecoveryPaper jam message remains after jam is cleared Troubleshooting 260Action Yes Step Go to step Problem is solved Paper frequently jamsConfidential and other held jobs do not print Solving print problemsPrinting problems Troubleshooting 261Incorrect characters print Error message about reading the flash drive appearsTroubleshooting 262 Large jobs do not collate Troubleshooting 263Job prints from the wrong tray or on the wrong paper Click File Print Advanced Print As Image OK OK Troubleshooting 264Printing slows down Print jobs do not print Troubleshooting 265Print job takes longer than expected Troubleshooting 266Settings General Settings Settings General Settings Print Recovery Page Protect OffTray linking does not work Troubleshooting 267Characters have jagged or uneven edges Print quality problemsTroubleshooting 268 Unexpected page breaks occurClipped pages or images Troubleshooting 269Gray background on prints Troubleshooting 270Compressed images appear on prints Horizontal voids appear on prints Troubleshooting 271Incorrect margins on prints Troubleshooting 272Paper curl Troubleshooting 273Print irregularities Troubleshooting 274Print is too dark Troubleshooting 275Print is too light Troubleshooting 276Printer is printing blank pages Troubleshooting 277Printer is printing solid black pages Troubleshooting 278Repeating defects appear on prints Troubleshooting 279Skewed print Troubleshooting 280Shadow images appear on prints Streaked horizontal lines appear on prints Troubleshooting 281Streaked vertical lines appear on prints Troubleshooting 282Toner fog or background shading appears on prints Troubleshooting 283Transparency print quality is poor Troubleshooting 284Toner rubs off Toner specks appear on printsVertical voids appear on prints Troubleshooting 285Uneven print density Copier does not respond Solving copy problemsPoor copy quality Troubleshooting 287Partial document or photo copies Troubleshooting 288 Scanner unit does not close Solving fax problemsTroubleshooting 289 Cannot send or receive a fax Troubleshooting 290Caller ID is not shown Troubleshooting 291 Can receive but not send faxes Troubleshooting 292293 Yes Problem is solved Go to stepReceived fax has poor print quality Fax and e-mail functions are not set upTroubleshooting 294 Settings General Settings Run initial setup Yes SubmitClick Settings Fax Settings Analog Fax Setup Solving scanner problemsTroubleshooting 295 Poor scanned image quality Troubleshooting 296Cannot scan from a computer Partial document or photo scansStep Change the file name. Go to step Troubleshooting 297Scan job was not successful Existing file check box Troubleshooting 298Stamp or Overwrite Scanner does not respond Troubleshooting 299Click Settings Apps Apps Management System tab Log Solving home screen applications problemsAn application error has occurred Troubleshooting 300Troubleshooting 301 Mail Troubleshooting 302Contacting customer support Tech LibraryOctober Product informationEdition notice 303304 TrademarksNoise emission levels 305 Temperature informationProduct disposal Static sensitivity noticeLaser notice label may be affixed to this printer as shown Laser noticeLaser advisory label 306Hibernate Mode Power consumptionProduct power consumption Sleep ModeEuropean Community EC directives conformity Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada Licensing notices309 Regulatory notices for telecommunication terminal equipment310 Uso del prodotto in Svizzera Using this product in SwitzerlandUtilisation de ce produit en Suisse Verwendung dieses Produkts in der SchweizIndustry Canada Canada Regulatory notices for wireless productsModular component notice Exposure to radio frequency radiation313 Taiwan NCC RF notice statementIndustry Canada Canada ΤΗΣ Οδηγιασ 1999/5/ΕΚ 314315 Lexmark International, Inc., Lexington, KY316 Limited warrantyLimited warranty service 317 Extent of limited warrantyLimitation of liability Additional rights318 Patent acknowledgmentNumerics Symbols250‑sheet tray installing 42 550‑sheet tray installing IndexPage Page Page Page Page Page Page Page