Manuals / Lexmark / Computer Equipment / Printer

Lexmark MX511DHE Cleaning the scanner glass, Maintaining the printer 214, Close the scanner cover

Models: 35S5704 MX511DE MX511DHE 35S5703

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Page 214

Maintaining the printer

214

Cleaning the scanner glass

Clean the scanner glass if you encounter print quality problems, such as streaks on copied or scanned images.

1Slightly dampen a soft, lint-free cloth or paper towel with water.

2Open the scanner cover.

3Clean all the areas shown, and then let them dry.

1 White underside of the scanner cover

2Scanner glass

3ADF glass

4 White underside of the ADF cover

4Close the scanner cover.

Image 214

Lexmark MX511DHE, 35S5703, 35S5704, MX511DE Cleaning the scanner glass, Maintaining the printer 214, Close the scanner cover

Contents

Users Guide OctoberContents Printing Loading paper and specialty mediaPaper and specialty media guide CopyingUnderstanding the printer menus 134 Faxing 103Scanning 126 Saving money and the environment 203Managing the printer 224 Troubleshooting 240Maintaining the printer 213 Clearing jams 227303 Safety information Safety informationPage Learning about the printer Learning about the printerFinding information about the printer What are you looking for? Find it hereSelecting a location for the printer Other countries and regions-See the printedPrinter configurations Understanding the basic functions of the scanner Using the scanner glass Using the ADF and scanner glassUsing the ADF Automatic document feeder ADF Scanner glassUnderstanding the printer control panel Using the printer control panelUnderstanding the printer control panel UseIndicator light color and its corresponding printer status Understanding the home screenFeature Description Using the touch-screen buttonsFeatures This may also appear on the home screenOther touch-screen buttons For Windows users Setting up and using the home screen applicationsFinding the IP address of the computer For Macintosh usersFinding the IP address of the printer Accessing the Embedded Web ServerClick Settings General Settings Home screen customization Customizing the home screenActivating the home screen applications Setting up Forms and FavoritesUnderstanding the different applications Finding information about the home screen applicationsClick Settings Apps Apps Management Forms and Favorites Setting up Card CopyClick Settings Apps Apps Management Card Copy Using MyShortcut Setting up Multi SendClick Settings Apps Apps Management Scan to Network Setting up Scan to NetworkClick Settings Apps Apps Management Multi Send UseToSetting up Remote Operator Panel Exporting and importing a configurationClick Settings Remote Operator Panel Settings Click Submit Installing internal options Additional printer setupAvailable internal options Accessing the controller board Installing a memory card Close the shield, and then the access doorPage Installing an optional card Page Installing an Internal Solutions Port Long ISP cable Page Page Page Page Installing a printer hard disk Page Page Removing a printer hard disk Order of installation Installing hardware optionsInstalling optional trays Page Page Attaching cables Line portUpdating available options in the printer driver Setting up the printer softwareInstalling the printer software MacintoshWindows Click Update Now ‑ Ask PrinterWindows 7 or earlier Networking Preparing to set up the printer on an Ethernet networkInstalling the printer on an Ethernet network For Windows usersFor Macintosh users Select Ethernet connection, and then click ContinuePreparing to set up the printer on a wireless network AppleTalk select your printer AddUsing the Push Button Configuration method Connecting the printer using the Wireless Setup WizardNetwork/Ports Active NIC Auto Using the Personal Identification Number PIN method For Windows users Setting up serial printing Click Continue Finish Printing a network setup Verifying printer setupPrinting a menu settings Reports Menu SettingsLoading paper and specialty media Setting the paper size and typeConfiguring Universal paper settings Loading traysLGL A4 Exec Page Page Page Loading the multipurpose feeder Page Page Page Linking and unlinking trays Click Settings Paper MenuLinking and unlinking trays Creating a custom name for a paper type Using the Embedded Web ServerUsing the printer control panel Assigning a custom paper typeSelect a custom name you want to configure, and then touch Configuring a custom namePaper Menu Custom Types Tips on using transparencies Using specialty mediaTips on using letterhead Tips on using envelopesPage Paper characteristics Paper guidelinesSelecting paper Using recycled paper and other office papersFiber content Selecting preprinted forms and letterheadUnacceptable paper examples Supported paper sizes Supported paper sizes, types, and weightsStoring paper 182 x 257 mm 17 x 10.1 Letter 215.9 x 279.4 mm X 11Paper and specialty media guide Supported paper types and weights Paper type 250 ‑ or Multipurpose feeder Duplex modePrinting forms PrintingPrinting forms and a document Printing a documentSettings Print Settings Quality Menu Toner Darkness Adjusting toner darknessClick Settings Print Settings Quality Menu Toner Darkness Printing from a flash driveSupported flash drives and file types Storing print jobs in the printer Printing confidential and other held jobsRecommended flash drives File type Printing confidential and other held jobs Modifying confidential print settingsPrinting Touch Canceling a print job Printing information pagesFor Macintosh users Making copies Copying using the ADFCopying Making a quick copyCopying on specialty media Copying using the scanner glassCopying photos Copying on transparenciesCopying on letterhead Customizing copy settingsMaking copies using paper from a selected tray Copying to a different sizeExample 2 Copying on a single paper size Copying different paper sizesExample 1 Copying on mixed paper sizes Copy Copy from Mixed Sizes Copy to Auto Size Match Copy ItCopying on both sides of the paper duplexing Adjusting copy qualityReducing or enlarging copies Collating copies Collated Not collatedCopying multiple pages onto a single sheet Placing separator sheets between copiesBetween Copies Between Jobs Between Pages Off Placing a header or footer on pages Placing information on copiesPlacing an overlay message on each Understanding the copy options Canceling a copy jobCanceling a copy job while pages are being printed Copy fromDarkness ContentScale Sides DuplexSave As Shortcut Cover Page SetupAdvanced Duplex Margin ShiftCreate Booklet Paper SaverAdvanced Imaging Custom JobCreating an e-mail shortcut using the Embedded Web Server Setting up the printer to e-mailSetting up the e-mail function MailingClick Settings Creating an e-mail shortcut using the printer control panelSending an e-mail using the printer control panel Mailing a documentSending an e‑mail using a shortcut number Sending an e‑mail using the address bookAdding e-mail subject and message information Customizing e-mail settingsChanging the output file type Canceling an e-mail Understanding the e-mail optionsSend As ResolutionMailing 101 Transmission Log SetupScan Preview Mailing 102Faxing Setting up the printer to faxFaxing 103 Using the Embedded Web Server for fax setup Initial fax setupUsing the printer control panel for fax setup Click Settings Fax Settings Analog Fax SetupChoosing a fax connection Setup 1 Printer is connected to a dedicated fax lineTips for this setup Scenario 1 Standard telephone lineFaxing 106 Connected to the same telephone wall jackFaxing 107 Connected to different wall jacksFaxing 108 Scenario 2 Digital Subscriber Line DSL Faxing 109Scenario 3 VoIP telephone service Faxing 110Setup 1 Printer is connected directly to a cable modem Faxing 111Faxing 112 Part name Part number Lexmark adapter plug 40X8519 Page Connecting the printer to a wall jack in Germany Faxing 115Setting the outgoing fax name and number Connecting to a distinctive ring serviceSettings Fax Settings Analog Fax Setup Answer On Sending a fax using the printer control panel Setting the date and timeConfiguring the printer to observe daylight saving time Sending a faxSending a fax using the computer Fax tab Enable faxSending a fax at a scheduled time Sending a fax using a shortcut numberSending a fax using the address book Faxing 119Click Settings Manage Shortcuts Fax Shortcut Setup Creating shortcutsMaking a fax lighter or darker Customizing fax settingsChanging the fax resolution Viewing a fax logBlocking junk faxes Canceling an outgoing faxClick Settings Reports Click Fax Job Log or Fax Call Log Touch Delete Selected JobsHolding faxes Holding and forwarding faxesForwarding a fax Understanding the fax options Faxing 124Faxing 125 Delayed SendThis option lets you send a fax at a later time or date Scanning to an FTP address Using Scan to NetworkScanning Scanning 126Creating shortcuts Creating an FTP shortcut using the Embedded Web ServerCreating an FTP shortcut using the printer control panel Scanning 127Scanning to an FTP address Scanning to an FTP address using the printer control panelScanning to an FTP address using a shortcut number Scanning 128Scanning 129 Scanning to a computer using the Embedded Web ServerScanning to a computer or flash drive Click Scan Profile Create Scan ProfileSetting up Scan to Computer Click Next CloseFTP Address Understanding the scan optionsScanning to a flash drive This option lets you type a file name for the scan imageScanning 132 Setup Menus list Understanding the printer m enusUnderstanding the printer menus 134 Paper Size/Type menu Default Source menuPaper menu Understanding the printer menus 135MP Feeder Size Understanding the printer menus 136MP Feeder Type Manual Paper Type Understanding the printer menus 137Manual Paper Size Manual Envelope SizePaper Texture menu Configure MP menuSubstitute Size menu Understanding the printer menus 138Understanding the printer menus 139 Paper Weight menu Understanding the printer menus 140Paper Loading menu Understanding the printer menus 141Understanding the printer menus 142 Custom Types menuCustom Names menu Use Custom NameCustom Scan Sizes menu Universal Setup menuUnderstanding the printer menus 143 Reports menu Reports MenuUnderstanding the printer menus 144 Standard Network or Network x menu Network/Ports menuActive NIC menu Understanding the printer menus 145Understanding the printer menus 146 TCP/IP menu To access the menu, navigate to either of the followingNetwork Card menu Understanding the printer menus 147Understanding the printer menus 148 IPv6 menu Wireless menuUnderstanding the printer menus 149 AppleTalk menu To access the menu, navigate to any of the followingUnderstanding the printer menus 150 Understanding the printer menus 151 Standard USB menuUSB Buffer Smtp Setup menu Understanding the printer menus 152Understanding the printer menus 153 Confidential Print menu Miscellaneous Security Settings menuSecurity menu Understanding the printer menus 154Disk Wiping menu Understanding the printer menus 155Set Date and Time menu Security Audit Log menuUnderstanding the printer menus 156 General Settings menu Settings menuUnderstanding the printer menus 157 Understanding the printer menus 158 Quiet ModeRun Initial setup KeyboardScan to PC Port Range Understanding the printer menus 159Paper Sizes Displayed InformationUnderstanding the printer menus 160 Understanding the printer menus 161 Understanding the printer menus 162 Hibernate Timeout on Connection Understanding the printer menus 163Print Recovery Error RecoveryUnderstanding the printer menus 164 Understanding the printer menus 165 Factory DefaultsExport Configuration Package Press Sleep ButtonCopy Settings menu Understanding the printer menus 166Understanding the printer menus 167 Understanding the printer menus 168 Fax Mode Analog Fax Setup menu Fax Settings menuUnderstanding the printer menus 169 Understanding the printer menus 170 Understanding the printer menus 171 Fax Send Settings menu items and their descriptionsResolution Fax CoverUnderstanding the printer menus 172 Dial PrefixUnderstanding the printer menus 173 Fax Receive Settings menu items and their descriptions Understanding the printer menus 174Understanding the printer menus 175 Fax Log Settings menu items and their descriptions Understanding the printer menus 176Answer On menu items and their descriptions ‑mail Settings menuSpeaker Settings menu items and their descriptions Understanding the printer menus 177Understanding the printer menus 178 FormatUnderstanding the printer menus 179 OrientationUnderstanding the printer menus 180 Understanding the printer menus 181 Use cc/bccFTP Settings menu Understanding the printer menus 182Understanding the printer menus 183 FTP bit Depth Understanding the printer menus 184File Name Flash Drive menu Scan SettingsUnderstanding the printer menus 185 Understanding the printer menus 186 Understanding the printer menus 187 Scan Bit DepthUnderstanding the printer menus 188 Print Settings menu items and their descriptionsCopies Paper Saver Orientation Understanding the printer menus 189Duplex Binding Paper Saver BorderSetup menu Print SettingsUnderstanding the printer menus 190 Download Target Finishing menuUnderstanding the printer menus 191 Resource SaveUnderstanding the printer menus 192 Separator SourceUnderstanding the printer menus 193 Print ResolutionQuality menu Pixel BoostJob Accounting menu Understanding the printer menus 194Utilities menu Understanding the printer menus 195XPS menu Understanding the printer menus 196PCL Emul menu PostScript menuUnderstanding the printer menus 197 PCL Emulation Settings Understanding the printer menus 198Understanding the printer menus 199 Tray RenumberFont Size Html menuUnderstanding the printer menus 200 ScaleUnderstanding the printer menus 201 Help menuImage menu Menu item DescriptionUnderstanding the printer menus 202 Saving paper and toner Using recycled paperSaving money and the environment Conserving suppliesClick Settings General Settings Quiet Mode select a setting Using Eco‑ModeClick Settings General Settings Eco‑Mode select a setting Saving energySettings General Settings Timeouts Sleep Mode Adjusting Sleep modeClick Settings General Settings Timeouts Saving money and the environment 205Click Settings General Settings Sleep Button Settings Using Hibernate ModeAdjusting the brightness of the display Click Settings General SettingsRecycling Lexmark products Settings General Settings Screen BrightnessRecycling Recycling Lexmark packagingPage Erasing volatile memory Securing the printerStatement of Volatility Disposing of a printer hard diskTouch Back Exit Config Menu Using the printer control panelTouch Wipe All Settings Erasing non‑volatile memoryClick Settings Security Disk Encryption Configuring printer hard disk encryptionUsing the Embedded Web Server Touch Disk Encryption EnableFinding printer security information Lexmark security WebMaintaining the printer Cleaning the printer partsCleaning the printer Maintaining the printer 213Maintaining the printer 214 Cleaning the scanner glassClose the scanner cover Estimated number of remaining pages Using genuine Lexmark parts and suppliesChecking the status of parts and supplies Ordering suppliesReturn Program cartridge Ordering toner cartridgesMaintaining the printer 216 Regular cartridgeOrdering an imaging unit Ordering a maintenance kitStoring supplies Ordering an ADF separator rollerReplacing supplies Replacing the toner cartridgePage Replacing the imaging unit Maintaining the printer 220Page Moving the printer Before moving the printerMoving the printer to another location Shipping the printerManaging the printer Finding advanced networking and administrator informationSetting up e‑mail alerts Checking the virtual displayClick Settings Print Settings Supply Notifications Notification DescriptionSettings General Settings Factory Defaults Restore Now Restoring factory default settingsManaging the printer 226 Load paper properly Clearing jamsAvoiding jams Clearing jams 227Understanding jam messages and locations Use recommended paperJam access area Printer control panel message What to do ‑page jam, open front door y.xx Clearing jams 230Page Page ‑page jam, open rear door y.xx Models, select Next Clear the jam, press OK‑page jam, clear standard bin y.xx ‑page jam, remove tray 1 to clear duplex y.xx Clearing jams 235‑page jam, open tray x y.xx ‑page jam, clear manual feeder y.xx ‑page jam, open automatic feeder top cover y.xx Models, select Next Clear the jam, press OK Troubleshooting Understanding printer messagesChange paper source to paper size load orientation Configuration change, some held jobs were not restoredTroubleshooting 241 Close front doorComplex page, some data may not have printed Error reading USB drive. Remove USBError reading USB hub. Remove hub Defective flash detectedFax Station Number not set up. Contact system administrator Fax partition inoperative. Contact system administratorFax Station Name not set up. Contact system administrator Imaging unit low 84.xyIncorrect paper size, open paper source Insufficient memory, some held jobs will not be restoredImaging unit very low, x estimated pages remain 84.xy Insufficient memory for Flash Memory Defragment operationLoad manual feeder with custom string paper orientation Insufficient memory to support Resource Save featureInsufficient memory to collate job Load manual feeder with custom type name paper orientationLoad paper source with custom type name paper orientation Troubleshooting 246Load paper source with custom string paper orientation Load paper source with paper size paper orientationMaintenance kit very low, x estimated pages remain 80.xy Maintenance kit low 80.xyMaintenance kit nearly low 80.xy Memory fullMemory full, cannot send faxes Network x software errorNo analog phone line connected to modem, fax is disabled Non‑Lexmark supply type, see User’s Guide 33.xyNot enough free space in flash memory for resources Reinstall missing or unresponsive cartridge 31.xyReinstall missing or unresponsive imaging unit 31.xy Printer had to restart. Last job may be incompleteReplace cartridge, 0 estimated pages remain 88.xy Troubleshooting 250Replace all originals if restarting job Replace cartridge, printer region mismatch 42.xyReplace imaging unit, 0 estimated pages remain 84.xy Troubleshooting 251Replace defective imaging unit 31.xy Replace jammed originals if restarting jobReplace unsupported imaging unit 32.xy Restore held jobs?Scanner disabled by admin Scanner automatic feeder cover openSome held jobs were not restored Serial option x errorSmtp server not set up. Contact system administrator Standard network software errorSolving printer problems Printer is not responding Basic printer problemsTroubleshooting 255 Action YesTroubleshooting 256 Printer display is blankTroubleshooting 257 Hardware and internal option problemsInternal Solutions Port does not operate correctly Action Yes Step Problem is solved Go to stepTroubleshooting 258 Tray problemsStep Problem is solved. Go to step Settings General Settings Print Recovery Paper feed problemsTroubleshooting 259 USB/parallel interface card does not operate correctlyPaper frequently jams Troubleshooting 260Action Yes Step Go to step Problem is solved Paper jam message remains after jam is clearedTroubleshooting 261 Solving print problemsPrinting problems Confidential and other held jobs do not printTroubleshooting 262 Error message about reading the flash drive appearsIncorrect characters print Job prints from the wrong tray or on the wrong paper Troubleshooting 263Large jobs do not collate Printing slows down Troubleshooting 264Click File Print Advanced Print As Image OK OK Troubleshooting 265 Print jobs do not printSettings General Settings Print Recovery Page Protect Off Troubleshooting 266Settings General Settings Print job takes longer than expectedTroubleshooting 267 Tray linking does not workUnexpected page breaks occur Print quality problemsTroubleshooting 268 Characters have jagged or uneven edgesTroubleshooting 269 Clipped pages or imagesCompressed images appear on prints Troubleshooting 270Gray background on prints Troubleshooting 271 Horizontal voids appear on printsTroubleshooting 272 Incorrect margins on printsTroubleshooting 273 Paper curlTroubleshooting 274 Print irregularitiesTroubleshooting 275 Print is too darkTroubleshooting 276 Print is too lightTroubleshooting 277 Printer is printing blank pagesTroubleshooting 278 Printer is printing solid black pagesTroubleshooting 279 Repeating defects appear on printsShadow images appear on prints Troubleshooting 280Skewed print Troubleshooting 281 Streaked horizontal lines appear on printsTroubleshooting 282 Streaked vertical lines appear on printsTroubleshooting 283 Toner fog or background shading appears on printsToner specks appear on prints Troubleshooting 284Toner rubs off Transparency print quality is poorUneven print density Troubleshooting 285Vertical voids appear on prints Solving copy problems Copier does not respondPartial document or photo copies Troubleshooting 287Poor copy quality Troubleshooting 288 Troubleshooting 289 Solving fax problemsScanner unit does not close Caller ID is not shown Troubleshooting 290Cannot send or receive a fax Troubleshooting 291 Troubleshooting 292 Can receive but not send faxesYes Problem is solved Go to step 293Settings General Settings Run initial setup Yes Submit Fax and e-mail functions are not set upTroubleshooting 294 Received fax has poor print qualityTroubleshooting 295 Solving scanner problemsClick Settings Fax Settings Analog Fax Setup Partial document or photo scans Troubleshooting 296Cannot scan from a computer Poor scanned image qualityScan job was not successful Troubleshooting 297Step Change the file name. Go to step Stamp or Overwrite Troubleshooting 298Existing file check box Troubleshooting 299 Scanner does not respondTroubleshooting 300 Solving home screen applications problemsAn application error has occurred Click Settings Apps Apps Management System tab LogTroubleshooting 301 Tech Library Troubleshooting 302Contacting customer support Mail303 Product informationEdition notice OctoberNoise emission levels Trademarks304 Static sensitivity notice Temperature informationProduct disposal 305306 Laser noticeLaser advisory label Laser notice label may be affixed to this printer as shownSleep Mode Power consumptionProduct power consumption Hibernate ModeLicensing notices Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada European Community EC directives conformityRegulatory notices for telecommunication terminal equipment 309310 Verwendung dieses Produkts in der Schweiz Using this product in SwitzerlandUtilisation de ce produit en Suisse Uso del prodotto in SvizzeraExposure to radio frequency radiation Regulatory notices for wireless productsModular component notice Industry Canada CanadaIndustry Canada Canada Taiwan NCC RF notice statement313 314 ΤΗΣ Οδηγιασ 1999/5/ΕΚLexmark International, Inc., Lexington, KY 315Limited warranty service Limited warranty316 Additional rights Extent of limited warrantyLimitation of liability 317Patent acknowledgment 318Index Symbols250‑sheet tray installing 42 550‑sheet tray installing NumericsPage Page Page Page Page Page Page Page