Lexmark 35S5704, 35S5703 Solving fax problems, Scanner unit does not close, Troubleshooting 289

Troubleshooting		289
Action	Yes	No
Step 9	Contact customer	The problem is solved.
Check for washed‑out or overexposed output.	support.

aFrom the Copy screen, adjust the settings of the following:

•Background Removal—Reduce the current setting.

•Darkness—Increase the current setting.

bResend the copy job.

Do pages show washed‑out or overexposed prints?

Scanner unit does not close

Action		Yes	No
Check if there are no obstructions between the scanner unit and the		The problem is solved.	Contact customer
printer.			support.
a	Lift the scanner unit.
b	Remove any obstruction that keeps the scanner unit open.
c	Lower the scanner unit.

Did the scanner unit close properly?

Solving fax problems

•“Caller ID is not shown” on page 290

•“Cannot send or receive a fax” on page 290

•“Can receive but not send faxes” on page 292

•“Can send but not receive faxes” on page 293

•“Fax and e-mail functions are not set up” on page 294

•“Received fax has poor print quality” on page 294