Lexmark 35S5704, 35S5703, MX511DHE Solving print problems, Printing problems, Troubleshooting 261

Troubleshooting 261

Solving print problems

Printing problems

Confidential and other held jobs do not print

Note: Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to process additional held jobs.

Action	Yes	No
Step 1	Go to step 2.	Select one of the Print
Open the held jobs folder on the printer display, and then verify that your		and Hold options, and
print job is listed.		then resend the print
		job. For more
Is your print job listed in the held jobs folder?		information, see
		“Printing confidential
		and other held jobs” on
		page 81.
Step 2	The problem is solved.	Go to step 3.
The print job may contain a formatting error or invalid data.
• Delete the print job, and then send it again.
• For PDF files, generate a new PDF, and then print it again.
If you are printing from the Internet, then the printer may be reading
multiple job titles as duplicates and deleting all jobs except the first one.

For Windows users

aOpen the Print Properties folder.

bFrom the Print and Hold dialog, select the “Keep duplicate documents” check box.

cEnter a PIN number.

For Macintosh users
Save each print job, name each job differently, and then send the
individual jobs to the printer.
Does the job print?
Step 3	The problem is solved. Add additional printer
Free up additional printer memory by deleting some of the held jobs.	memory.
Does the job print?